PAST PERFORMANCE:

Senior technical writer and editor with over 20 years of experience in information technology IT , medical, and scientific documentation, testing, quality assurance, and proposal support, focused on supporting the implementation of system software and mobile applications utilizing System Development Life Cycle SDLC and Agile methodologies. SDLC documentation has included functional requirements documents FRDs and specifications, system design documents SDDs , system security plans SSPs , independent verification and validation IV V plans, project management plans PMPs , interface control documents ICDs , continuity of operations plans COOPs , configuration and risk management plans, testing plans, system builds, operations, training, and user manuals, and standard operating procedures SOPs . Additionally knowledgeable in Capability Maturity Model Integration CMMI methodologies and processes, security Certification and Accreditation C A including FISMA and NIST criteria, and Enterprise Architecture EA system software development standards. Product applications have included the HUD Integrated Disbursement Information System IDIS , FDA's CBER Lot Release System LRS , a USPTO Internet patent initiative, and the HP Service Manager 7 COTS product. Highly skilled with system software and user help documentation utilizing HTML tools, MS Office, data flow and process diagramming using Visio graphics, and management of document portals such as SharePoint, including the creation of file naming convention and version control standards. Proficient verbal and written communication skills and SDLC/Agile knowledge ensures excellence in working with diverse team members, subject matter experts, and management staff. Editorial experience has cultivated a focused attention to detail and accuracy, and flexibility and sensitivity to changing requirements.

WORK EXPERIENCE:

Confidential

Senior FAA UAS Technical Writer

• Provided technical writing support for the Unmanned Aircraft Systems UAS Integration Office Section 333 of the FAA Modernization and Reform Act FMRA of 2012. Revised and edited UAS exemption grants, task order documents, reports, manuals, specifications, presentation materials, regulatory documents, guidance and policy documents, test plans and other technical documents.

Confidential

Contract Technical Writer short-term assignment

• Supported the creation and update of the GSA Information Technology Contingency Plan ITCP for Capitol Office and 12 Regions nationwide. Produced GSA international locations/maps for 35 GSA Regions abroad. Attended and documented meeting minutes for Disaster Recovery information-gathering sessions for GSA National Regions. Performed proofreading and editing peer reviews for junior technical writer for such documentation as AAC Telework Policy and Procedures.

Confidential

Contract Sr. Proposal/Technical Writer

• Enhanced the proposal efforts of an SBA 8 a , Woman-owned company in response to RFPs for web and mobile solutions development contracts for Federal and local governments and enterprise industries following company's CMMI Maturity Level 2 and ISO 9001:2008-registered processes. Additionally produced documentation including application integration and API guides, website analyses, and business plans. Application development documentation included native, responsive, and hybrid apps, including COTS products. Developed company and product brochures and handouts for annual industry conferences and other sales and marketing endeavors.

Confidential

Contract Technical/Proposal Writer

• Supported the staffing effort for more than 1,800 contract positions for the Central Intelligence Agency Innovations to Solutions i2S contract. Prepared resumes for submittal for open positions through extensive editing and analysis of skills and position requirements in an extremely time-sensitive environment.

Confidential

Consultant Technical Writer, GSA FAME Contract

• Supported the GSA's Assisted Acquisition Services AAS business line by the upload, enhancement, and maintenance of government contract documents into the Electronic Content Management Solution ECMS content repository.
• Provided technical writing support in writing, editing, and formatting of technical documents such as Requirements Specifications, Functional Requirements Documents FRDs , Communications Plans, System Design Documents SDDs , System Security Plans SSPs , Standards Operating Procedures SOPs , and Test Plans following SDLC criteria in compliance with standardized style guides and templates.

Confidential

Technical Writer/Tester

• Supported the Community Development Block Grant program's Integrated Disbursement Information System IDIS for a U.S. Housing and Urban Development contract. IDIS provides HUD with current information regarding nationwide program activities, including funding data, to report to Congress and to monitor grantees.
• Performed analysis of current system help files and created new files where appropriate according to system modifications and functionalities utilizing HTML tools.

Confidential

Senior Technical Writer, HUD HECM Contract

• Provided technical documentation support for a U.S. Office of Housing and Urban Development reverse mortgage system project. Edited requirements documents, system development documents, and system security plans produced by prime and subcontractor staff.
• Assisted in coordination of SharePoint document portal and CMMI ML3-registered management and improvement processes.
• Attended and captured minutes for weekly client and staff meetings as part of contract deliverables.

Confidential

Technical Documentation Consultant

• Provided technical documentation and quality assurance support for the development, upgrade and release of the HP Service Manager 7 SM7 automated service desk COTS product for the Pension Benefit Guaranty Corporation.
• Ensured system documentation completeness and adherence to required templates and practices utilizing Information Technology Infrastructure Library ITIL industry standards.
• Produced weekly team and management meeting minutes and tracked project action items and milestones.
• Worked on project extension contract following product release to assist in coordination of deployment and outreach to PBGC user community, supporting SM7 user training sessions and compiling participant evaluation summaries and reports.

Confidential

Technical Writer

• Edited and updated application and preferred product information and standards for a Technical Reference Manual for publication to federal courts nationwide.
• Interviewed subject matter experts and attended technical meetings for application updates and technical content. Captured technical meeting minutes.
• Produced and coordinated documentation for an Administrative Office of the U.S. Courts contract for a large intranet system for U.S. Courts employees nationwide.
• Additionally provided editing and formatting support for IT Infrastructure Management Division and Project Coordination offices.

Confidential

Technical Writer

• Provided technical writing support to the Food and Drug Administration Adverse Event Reporting Programs Support AERPS contract, updating standard operating procedures SOPs and other contract documentation in support of the processing of 1,500-2,000 weekly adverse drug event reports submitted to the FDA.
• Assisted in successful rebid and capture of 4-plus year contract renewal via interviews and submission of core project team personnel biographies for contract proposal. Maintained and updated resumes for 100-plus contract staff. Edited articles and contributed content to quarterly corporate newsletter.
• Supported the FDA CBER Lot Release System LRS contract, an Oracle client-server application used by CBER's Product Release Branch that supports the processing and release of lots of licensed biological products. Included creating and editing updated user guides, online help files, system resources web pages, and other documentation to include milestone functionality and other features of LRS Release 5.0, a major enhancement adding the functionality of milestones tracking throughout the lot review/approval process. Supported Release 5.1, a minor enhancement release.
• Supported the achievement of CMM Level 2 certification for the LRS government client.

Confidential

Technical Writer

• Performed technical writing, editing, and QA in support of a Federal Motor Carrier Safety Administration contract, editing security plans, technical architecture, risk assessment, and continuity of operations plans COOPs in compliance with mandated agency application security certification and accreditation C A assessments, in adherence to NIST and FISMA criteria.
• Supported capital planning, including submission of annual OMB 300 agency funding applications, federal earned value management and EA requirements, white papers and conference presentations, captured weekly meeting minutes, and implemented online calendar as a key member of the Office of the Chief Information Officer's IT Portfolio Management Team. Assisted in review and QA of improved agency web site.
• Produced documentation for additional Department of Transportation agency contracts, including the Federal Railroad Administration and National Highway Traffic Safety Administration.

Confidential

Technical Writer/Quality Assurance

• Supported the U.S. Patent Trademark Office's Enterprise Architecture implementation. Wrote and edited high-level architecture, security architecture incorporating NIST and FISMA criteria, rewrites of technical standards and guidelines, and program management documentation.
• Worked closely with system engineers and architects, as well as the client, under aggressive weekly deliverable deadlines.
• Assisted in development and editing of high-visibility intellectual property industry white papers, such as the Madrid Protocol implementation.
• Served in quality assurance document review for consultant software engineers and architects to ensure format and content accuracy.
• Utilized extensive USPTO knowledge and experience in apprising team members and senior management of issues and recommendations for resolution.

Confidential

Consultant Writer/Editor

• Edited scientific/medical peer-reviewed funding application summaries for Congressionally Directed Medical Research Program funding endeavors, ensuring editorial, grammatical, and format accuracy and content consistency with peer-reviewed application scoring results in a hard deadline environment.
• Additionally created summary statements for National Institutes of Health National Institute of Diabetes and Digestive and Kidney Diseases funding endeavors from peer-reviewed funding applications.

Confidential

Senior Technical Writer

• Wrote and edited system software and user documentation for a U.S. Patent and Trademark Office software development contract. Translated technical system information into simplified customer and user materials such as design documents, white papers, USPTO website user analysis, user and programmer maintenance manuals, operational support plans, and online help materials.
• Interacted with system engineers, analysts, and quality assurance personnel to ensure technical and editorial accuracy of copy. Worked on a diverse number of projects and tasks, including an Internet patent application initiative given a 100-percent customer approval rating and noted in October 11, 1999 issue of Federal Computer Week, October 27, 2000 issue of Government Computer News, and January 2001 issue of Lockheed Martin Today.
• Advised technical writers and other staff on editorial, formatting, technical, and production issues.
• Assisted in planning, development, and maintenance of a database for tracking system defects and resolution. Received Lightning Awards for work performed under aggressive deadlines.

Confidential

Technical Writer, EDS

• Wrote and edited system software and program documentation as a sub-contractor for inspections division of the EDS U.S. Immigration and Naturalization Service Information Technology Partnership INS-ITP contract.
• Translated technical system information into simplified text for user manuals, requirements and design documents, meeting minutes, broadcast messages and other program documentation utilizing System Development Life Cycle standards.
• Produced documentation for the National Automated Immigration Lookout System NAILS Year 2000 software conversion. Awarded EDS Certificate of Appreciation in October 1997 for work on the NAILS Case Code Conversion Project.

Confidential

Editor/Quality Assurance Leader Consultant

• Edited scientific/medical peer-reviewed funding application summaries for U.S. Army-funded medical research projects as a consultant editor in a deadline environment.
• Ensured style, grammatical and format accuracy and content consistency with peer-reviewed application scoring results. Quality assurance QA position entailed oversight of copy and production of editorial team, training of QA and editorial staff, production of UIS Editors' Guide and Style Manual, coordination and management of workflow and liaison with project management staff.

Confidential

Reporter

• Reported on issues related to the pharmaceutical and biotechnology industries for the Pink Sheet, a specialized international weekly publication with a 33,000 readership base. Included coverage of FDA, NIH, HCFA, FTC and other government agencies, federal and state legislation, Medicare and Medicaid, healthcare reform, managed care, pharmaceutical associations and consumer groups as well as private industry.
• Developed story ideas and leads from meetings and press releases. Produced additional articles for Health News Daily and weekly pharmacy publications. Competed with coverage by national news media such as the Washington Post, New York Times, and Wall Street Journal.