Senior Technical Writer Resume

SUMMARY

Mentored newly hired writers on subject matter and internal processes at Confidential
Streamlined Confidential Technical Communications’ online help development process by creating a content reuse strategy
Managed a quality initiative to introduce hyperlinking in Confidential ’s manufacturing and service documentation
Created and maintained Technical Communications’ SharePoint site, which hosts Confidential ’s documentation
Was a major contributor to Confidential Healthcare’s new product documentation while onboarding with the company

AREAS OF EXPERTISE

Proficient with Microsoft Word, SharePoint, Excel, PowerPoint, Outlook, and AX; Adobe FrameMaker (unstructured and structured), Photoshop, ImageReady, Illustrator, and Acrobat; SnagIt; Webworks ePublisher Pro; IBM Rational ClearCase and DOORS; SDL Trisoft; Schema ST4; XMetal; DITA; HTML; XML; SAP; and AgileIS
Familiar with IBM Rational ClearQuest
Familiar with Agile development strategies
Meticulous attention to detail
Excellent verbal and written communication skills and organizational skills
Able to organize, strategize, and meet deadlines in a dynamic environment

PROFESSIONAL EXPERIENCE

Confidential

Senior Technical Writer

Responsibilities:

Researched and wrote user documentation for Confidential ’s advanced molecular imaging systems
Collaborated with cross - functional subject matter experts, including customer support specialists and systems engineers, to validate content
Collaborated with subject matter experts from various worldwide locations from San Jose, California to Haifa, Israel.

Confidential

Senior Technical Writer

Responsibilities:

Wrote user documentation for Confidential Healthcare’s next generation critical care ventilator system
Researched software requirements to author user documentation in an agile development environment to meet deadlines
Collaborated with cross-functional subject matter experts, including software engineers, requirements engineers, and clinical marketing associates, to validate content

Confidential

Localization Engineer/Senior Technical Writer

Responsibilities:

Coordinated the translation of Confidential ’s radiosurgery and radiotherapy system user documentation suites into 10 languages
Coordinated the translation of Confidential ’s radiosurgery system application user interface strings into 4 languages
Published Confidential ’s radiosurgery and radiotherapy system user documentation
Wrote user documentation for Confidential ’s radiosurgery and radiotherapy systems and software applications

Confidential

Technical Communications Project Lead

Responsibilities:

Tracked all ongoing Product Development software and hardware projects as a core team member
Allocated Technical Communications resources to ensure project deliverables were completed by their deadlines
Contributed to documentation deliverables as needed

Confidential

Technical Communications Specialist

Responsibilities:

Wrote user documentation for Confidential ’s radiotherapy systems and software applications
Edited and wrote manufacturing and service documentation for Confidential ’s radiotherapy systems
Interfaced with cross-functional project team members to stay informed on current and future projects
Collaborated with numerous functional groups to coordinate the publication of a variety of Technical Communications’ deliverables, including user guides and online help installation media
Interviewed subject matter experts to gain insight on subjects related to radiotherapy
Supported user documentation translation processes
Developed and tested online help systems
Managed hard copy user documentation distribution
Wrote text for multiple Confidential software application user interfaces

Confidential

Editor

Responsibilities: