SUMMARY:

• High level of productivity with desktop and visualization tools such as MS Word, MS Visio, MS Excel, MS PowerPoint, etc.
• Skilled and experienced in research, analysis, organization, design, development, and logical presentation of information.
• Self - motivated personality with the ability to manage and prioritize tasks with minimum guidance.
• Able to design, script, and create online software demonstration videos with narration.
• Able to rapidly learn and apply new concepts and absorb technical information.
• Able to interface effectively with people at every organizational level and discipline.
• Excellent written, presentation, graphic and verbal communication skills.
• Able to work independently. Able to work as part of a group.
• Proven expertise in creating and delivering materials and class-room ; creating, updating, and maintaining software user manuals, online help, software requirements, and design documents; and creating, updating, and maintaining software QA testing plans and procedures, manufacturing instructions, operating instructions, policies, processes, and procedures.
• Proven expertise in developing documentation standards, templates, and style guides, help screens, policies, procedures, standards, charts, forms, user guides, product documentation, materials, and other types of technical documentation for application deployments.
• Proven expertise in creating and maintaining technical documents related to all phases of the Systems Development Life Cycle.
• Knowledgeable in processes, tools, and best practices for technical communication management from conceptualization, planning, and development of software, to development of user guides, online help and courseware development; including Structured Authoring and Instructional Systems Development.
• Proven ability for stakeholder engagement—interfacing effectively with people at every organizational level and discipline for conceptualization, development through to acceptance,, and, for technical content and new application deployment.
• Proven ability as an independent contributor, team player, and leader—managing the development of technical content, online help, and .

TECHNICAL SKILLS:

• Adobe Dreamweaver, Fireworks, Flash, FrameMaker, Photoshop, Presenter, RoboHelp
• AutoCAD, DOS, HTML, Interleaf, InTouch, IsoDraw Madcap Flare
• Microsoft Excel, FrontPage, PowerPoint, Project, Publisher, SharePoint, Visio, WordPaintShop Pro, TechSmith Camtasia, and SnagIt

PROFESSIONAL EXPERIENCE:

Confidential, Irvine, CA

Technical Writer and Quality Assurance Coordinator

Responsibilities:

• Drafted, edited, and formatted moderately complex to complex technical documents related to IT Infrastructure hardware and software.
• Updated Requirements Definition Documents, System Design Documents, as well as IQs, OQs, PQs, and VRs for the SWQA group.
• Researched, analyzed, and translated technical information for technical and non-technical audiences.
• Ensured documentation is in compliance with internal standards and external regulations.
• Authored original content from information supplied by others or gathered directly.
• Created and executed an Operational Qualification Procedure for MS Excel 2010.
• Coordinated IT Infrastructure change tickets against validation requirements.
• Maintained an audit trail and version control for all documentation
• Edited technical documentation authored by others.
• Used MS Word, Excel, and Visio.
• Currently editing APA and MLA papers and reports for graduate and undergraduate students.
• Edited two books for commercial distribution: Letters to My Feathered Friends, Observations, Meditations and Thanksgivings; and The Last of the Prune Pickers.
• Composited in MS Word, a 1000-page anthology of hymns, Christ In Song, A Treasury of Hymns Through the Ages; for commercial publication.
• Using MS Word, Excel, and SnagIt.

Confidential

Technical Writer

Responsibilities:

• Created IT Electronic Data Retrieval Management (EDRM) and Security Incident And Event Management (SIEM) policy, procedure, and work instruction documents in support of e-discovery requirements.
• Created IT Operations and Infrastructure policy, procedure, and work instruction documents.
• Created process maps, work flow diagrams, organizational charts, and cross-functional flow diagrams.
• Created new document templates for Policy, Procedure, and Work Instruction documents.
• Used MS Word, Excel, Visio, and SnagIt.

Confidential

Technical Writer

Responsibilities:

• Created Disaster Recovery procedures for Citrix and Dell servers, gateways, and storage area networks.
• Created process maps, work flow diagrams, organizational charts, and cross-functional flow diagrams.
• Created new document templates for IT Disaster Recovery documents.
• Used MS Word, Excel, Visio, and SnagIt.

Confidential

Technical Writer

Responsibilities:

• Created project plans, processes, and procedures for supply chain management, property condemnation, schedule management, project safety, regulatory compliance, and special documents as required.
• Created project documentation plan.
• Created work flow diagrams, functional group organization charts, whole project organization chart, and cross-functional flow diagrams.
• Created a document template and style guide for corporate policy, plan, process, and procedure documents.
• Used Word, Excel, Visio, and SnagIt.
• Created online help and user guide for telephony switching and call management systems.
• Recommended and helped plan and coordinate document review and approval processes.
• Created MS Word template for new user guide. Helped design online help and user guides.
• Worked with subject matter experts, existing documentation, and hands-on operation of applications.
• Used Startel Call Management Center, Madcap Flare, Adobe FrameMaker, SnagIt, and MS Word.

Confidential, Irvine, CA

Technical Writer

Responsibilities:

• Updated user guides, command, integration, and quick start guides for the following remote IT management systems:
• ManageLinx(DSC / DSM): Remote Access System for Firewall Protected Equipment
• MatchPort b/g: Embedded Wireless Device Server
• MatchPort b/g Pro: WiFi Embedded Device Server and Network Processor Module
• MatchPort AR: Networking Co-Processor Module
• EDS8PR/16PR/32PR: Ethernet terminal and multi-port device server—a programmable device networking platform
• Recommended and helped plan and coordinate document review and approval processes.
• Used MS Word, SnagIt, Adobe CS2 Illustrator, and Adobe RoboHelp.

Confidential

Instructional Designer

Responsibilities:

• Created user manual, online help, and for a web-based service technician dispatch system.
• Created online software demonstration videos with voice narration.
• Used Word, RoboHelp, Camtasia, PowerPoint, Presenter, SnagIt, Dreamweaver, and HTML.

Confidential

Instructional Designer

Responsibilities:

• Created online help Designed a package template for a property management intranet based on SharePoint 2007.
• Used MS Word, Adobe RoboHelp, MS SharePoint, SnagIt, and MS Excel.
• Created requirements and design documents, test plans, test procedures, and test validation records to meet Title 21 CFR 11 regulatory requirements for laboratory management software.
• Developed style guide, templates, macros, and custom toolbars to expedite development of legacy documents, document design, and documentation consistency.
• Helped plan and coordinate workflow, document review, and approval processes.
• Received two letters of commendation.
• Updated user guides and quick materials, and created online help for two reprographics application packages.
• Used MS Word, Adobe FrameMaker, and Adobe RoboHelp.
• Created htm and chm help systems for personal and laptop computers.
• Used MS Word and Adobe RoboHelp.

Confidential

Proposal Writer

Responsibilities:

• Created business proposals and websites for start-up companies seeking venture capital.
• Used MS Word, Adobe Dreamweaver, and Adobe Flash.
• Created user manuals for medical imaging mass storage software.
• Used MS Word.

Confidential

Technical Writer

Responsibilities:

• Created disaster recovery plans and procedures, service level agreements (SLA), operating level agreements (OLA), and other policies, processes, and procedure documents.
• Used MS Word, MS Visio, and MS SharePoint.
• Reformatted and rewrote 144 operating, maintenance, policy, and procedure manuals.
• Planned and coordinated document review and approval processes.
• Updated operating and maintenance manuals for industrial pollution control equipment.
• Developed style guides, templates, macros, and custom toolbars to expedite conversion of legacy documents, document design, and documentation consistency.
• Used MS Word.
• Reorganized, rewrote, and updated user manuals, programming manuals, and online help for manufacturing simulation, control, networking, and communications hardware and software.
• Used Adobe FrameMaker, WebWorks Publisher, SnagIt, MS Visio, MS SharePoint, Rational ClearQuest, and Adobe Acrobat Pro.

Confidential

Technical Writer, Editor, and Help Author

Responsibilities:

• Created user manuals and online help systems for insurance, time reporting, technical support, and financial management systems.
• Proposed and implemented online help authoring with Adobe RoboHelp and RoboSource Control.
• Reorganized and updated department website by collecting content, adding and color coding topics, adding project snapshot pages, and adding navigational elements to enhance the Toyota Financial Services intranet website.
• Created presentations on Structured Writing, Using Styles in MS Word, and Technical Writing.
• Organized and documented technical writing group workflow practices and procedures.
• Suggested best practices improvements to disaster recovery documentation.
• Created MS Word macros and templates to expedite productivity.
• Suggested improvements to application user interfaces.
• Crafted corporate level communications.
• Trained and mentored other writers.
• Used MS Word, MS Visio, and Adobe RoboHelp.

Confidential

Instructional Designer, Editor, and Technical Writer

Responsibilities:

• Developed, updated, and illustrated maintenance documents for print and e-learning vehicles.
• Photographed and illustrated mechanical assemblies and components.
• Wrote mechanical descriptions of registered attractions and components.
• Increased team productivity by creating macros and toolbars.
• Edited the work of other team members.
• Used instructional systems design (ADDIE) and information mapping methodologies.
• Used MS Word, MS Visio, MS Vision, and AutoCAD.

Confidential

Web Developer, Technical Writer, and Editor

Responsibilities:

• Created ATA-2000 abbreviated component maintenance manuals, advertising brochures, web sites, VPN WiFi access guides, and a company newsletter for various clients.
• Used AutoCAD, MS Word, and Adobe Dreamweaver.
• Wrote and illustrated ATA-2000 component maintenance manuals, service bulletins, parts information letters, service information letters, information bulletins and engineering orders.
• Used MS Word, Adobe FrameMaker, AutoCAD, MicroStation, and IsoDraw.

Confidential

Web Developer, Technical Writer, and Editor

Responsibilities:

• Provided web design and development, technical writing, editing, and publication design services to various companies.
• Edited and updated an automotive maintenance manual for Nissan.
• Used Interleaf, MS Word, Adobe Dreamweaver, and HTML.
• Responsibilities and activities included supervision and, presentations, courseware development, writing procedures, plant layout, planning, estimating, detailed design, construction support, and progress reporting.
• Used MS WordPerfect, MS Word, PDS, MicroStation, MS Visio, and AutoCAD.

Confidential

Technical Writer

Responsibilities:

• Created operations, fault isolation, and maintenance manuals, for the central maintenance computer system on the MD-11. Used Interleaf.
• Designed, developed, and illustrated operations, diagnostics, physical planning, and installation manuals for a front-end communications processor. Used WordPerfect.
• Recruited and supervised developers to design and produce order desk for the Federal Telephone System, FTS2000, on contract to Boeing Computer Services. Used MS Word Star.

Confidential

Copywriter, Technical Writer and Indexer

Responsibilities:

• Wrote a marketing brochure and product description, for GE Fanuc manufacturing software.
• Designed and developed a user guide and index to 120 CNC programming manuals, for GE Fanuc.

Confidential

Technical Writer

Responsibilities:

• Documented functional test plans and actual test procedures for the USAF WorldWide Information System Local Area Network (WISLAN), for Tracor Aerospace. Used Unix, vi, EVE, TROFF, and RUNOFF.
• Conceived, created, and implemented marketing campaigns for engineering applications that increased department revenues by 50%.
• Planned, produced and conducted a series of large and small tradeshows for software applications. Created materials.
• Conceived, created, and executed very successful direct mail advertising campaigns. Created marketing collateral materials
• Trained engineers in the use of several engineering software applications. Arranged seminar and tradeshow venues.
• Provided technical support for online engineering and CAD applications. Produced, and conducted marketing and seminars.
• Wrote user manuals, manuals, and quick guides for various engineering and CAD applications.
• Used Wang Word Processor, Interleaf, Unigraphics, GDS/BDS, COMPAID, TriFlex, Pipeline, and Word Perfect.