Summary

Produce technical documents that support the success of employees and company growth. Dedicated to helping employees or clients clearly understand product, process, or policy information to support company success. Devoted to providing the most up-to-date information to employees or clients to enhance comprehension or productivity. Over 10 years of experience developing documentation in IT, Operations or Manufacturing environments.

CORE PROFESSIONAL STRENGTHS

Technical Skills

Microsoft Office Word, Power Point, Publisher, Excel, Outlook

Technical Documentation Development

• Create documentation for your industry. Background includes topics: 401 k , account management, accounts payable receivable, asset management, billing, business continuity, finance accounting, FSA claims, health benefits, incident management, insurance agency, inventory, medical equipment, order entry, payroll, policies, railway equipment, tax-related, training, travel, and treasury.
• Plan, organize, research, write, update, edit, and proofread content for paper or online content.
• Edit grammar and punctuation, and proofread to promote clear and concise documentation.
• Provide instructions to users of systems important to your business. Background includes documentation for Oracle, PowerBuilder, HRIS, .hris, Salesforce, and Xerox systems.

PROFESSIONAL EXPERIENCE

• Communicated new and changed business processes to employees client-relationship and data-processing located within and outside of the United States by creating and updating guides and announcements that ranged between one and 200 pages.
• Planned content and organization of user guides by creating outlines.
• Monitored status of documentation progress by creating tracking documents.
• Researched, and synthesized information to write the technical documentation. Sources were content providers, training material, emails, and presentations WebEx or in-person .
• Researched software functionality and resolved issues via Google searches and LinkedIn Groups.
• Identified impact of new and changed business processes on internal process guides created in Word, and Power Point training slides.
• Created Word template styles and multi-level numbering sets to comply with company branding styles. Trained other employees on the use of the template.
• Communicated high-level business processes by creating and updating Visio Flow diagrams.
• Created, distributed, and posted internal company one-page announcements announcing new and updated business processes.
• Maintained SharePoint team site by posting PDF versions of user guides, and adding and removing links to applications and external websites.
• Oversaw storage of files in the Xerox DocuShare File Management system.
• Set up documentation-related meetings via WebEx.

Confidential

Technical Writer

• Supported business success of internal departments and external clients within the United States by planning, researching, creating, and maintaining documentation manuals, web pages, help files according to departmental and company quality assurance standards.
• Wrote and managed documents to comply to government regulation changes for 401 k , IRS, FSA Debit Card, and employee garnishments and to comply with SOX regulations.
• Represented Writing Team on 30 projects. Attended project team meetings to keep apprised of pertinent details and decisions.
• Writer Lead for business continuity documentation ranged from 10 to several hundred pages for seven years. Included 10 manuals, and 50 recovery procedures.
• Managed the simultaneous impact on documentation by multiple projects and independent SME feedback through email, phone, or meetings.
• Evaluated workload and provided time estimations to management.
• Researched information by analyzing business requirements, software specifications, training documentation, content provider email submissions observing test systems attending software demos interviewing content providers IT and Operations and performing searches company Intranet, and Google .
• Initiated and managed the documentation review and approval process with content providers IT personnel and business unit representatives via emails, phone or meetings to solicit feedback and achieve consensus between review process participants.
• Submitted print requests to the print department, and reviewed proofs.
• Collaborated with writing team to create departmental quality assurance standards and best practices.
• Complied with departmental and company quality assurance documentation standards when creating content, and editing co-workers' writing.
• Determined the best use of drop-downs, jump menus, pop-ups, spry tabs for web pages created in Dreamweaver.
• Created online procedures and team sites, organized online team library with co-writers, posted files, added and removed links to external websites in SharePoint.
• Determined metatag keywords for Search Engine Optimization.
• Identified conditional situations and presented information in tables, and flow diagrams.
• Updated and organized Dreamweaver websites for internal clients.
• Created help files in RoboHelp that addressed the requirements of multiple audiences using a different version of the same help file system.
• Captured and manipulated images of screens using Full Shot and Paint.
• Edited issue/resolutions entered into AskIt software by IT, and Customer Service personnel.
• Trained groups that consisted of 4 to 20 co-workers and trained new co-workers one-on-one.