Technical Writer / Release Coordinator Resume Columbia, MD - Hire IT People

PROFESSIONAL SUMMARY:

Published documentation specialist
Detail - oriented with the ability to perform proofing and editing to remediate grammatical errors
Comfortable speaking to large audiences including facilitator
Oral Communications Written Communications Proofing / Editing
Public Speaking / Facilitation Teamwork/Group Dynamics Version Control

PROFESSIONAL EXPERIENCE:

Confidential, Columbia, MD

Technical Writer / Release Coordinator

Responsibilities:

Create and manage project documentation for the Affordable Care Act
Record meeting minutes
Create various project documentation, i.e., user guides, policies and procedures
Proof various project documentation for spelling and grammar, applying the Chicago Manual of Style
Section 508 Compliance: Remediate documents to ensure agreement with Section 508 (Amendment to the Rehabilitation Act of 1973)
Work with Release Management Team to organize and schedule implementation and production builds
Document releases and system change requests
Coordinate with multiple contractors and the Center for Medicaid and Medicare Services (CMS) to schedule system change requests
Facilitate CCB and Go/No-Go meetings

Business Support Analyst

Confidential

Responsibilities:

Analyzed client issues as reported through the Remedy Ticket system and used technical expertise to resolve issues
Investigated client issues and documenting them in the Remedy Ticket system
Reset user passwords
Provided technical expertise to users

Technical Writer

Confidential

Responsibilities:

Developed project management documentation to support large scale IT initiatives
Documented risks and issues for internal and external parties
Produced and edited procedure and process documents
Created and maintained reports and schedules
Recorded and produced meeting minutes for small and large meetings
Maintained version controlled documents and managed changes to existing documentation

Confidential

Document Specialist

Responsibilities:

Developed project management documentation to support large scale IT initiatives for CMS
Managed risks and issues, including investigating possible problems and solutions, documenting these, and reporting them to the client
Section 508 Compliance: Remediated documents to ensure agreement with Section 508 (Amendment to the Rehabilitation Act of 1973)
Produced process documents complete with highly technical details
Created and maintained high profile reports
Created and distributed deliverables for client needs
Produced procedures documents which captured technical details
Recorded and produced meeting minutes for small and large scale internal and external meetings
Created key documents (reports, schedules, etc.) and delivered them to the client
Kept track of project risks and issues, updating them and delivering them to the client
Responsible for reporting and metrics, conducting meetings, and taking meeting minutes

Confidential

Document Specialist

Responsibilities:

Developed project management documentation to support large scale IT initiatives for CMS
Created and maintained high profile reports
Produced deliverables for client review
Recorded and produced meeting minutes for small and large scale internal and external meetings
Used Lotus Notes and Microsoft Excel to log and categorize documentation, manage versions, retrieval and checkout
Responsible for key project management documentation including project deliverables

Confidential

Document Specialist

Responsibilities:

Published informative documents regarding the use of the company’s funds
These documents were key to ensuring that the bureau continued to receive future funds
Used Microsoft: Excel, Word and Publisher to write reports and manage documents