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Technical Support Resume Profile

2.00/5 (Submit Your Rating)

Trumbull, CT

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SUMMARY:

Enthusiastic highly motivated bilingual Spanish Technical Support Technician with solid hardware and software troubleshooting experience. Possess excellent organizational, communication and problem solving skills. A team player with the ability to work well independently. Strengths also include the ability to manage time wisely and efficiently and to work well under pressure

Experience

  • Customer Service
  • Assist Customers via phone for Billing and Sales Department
  • Answering and generate customer support E-mails
  • Process New Orders
  • Update customer account record information.
  • Double check and correct data entry
  • Generate Invoices and folder labels
  • Fax, Mail and File paperwork
  • Resolve domain registration Issues
  • Handle credit card Processing
  • Worked with Unix/Linux Operating System
  • Resolve credit card chargebacks
  • IT Specialist Part-Time
  • Designed and maintained Database through MS Access
  • Used Wix.net CMS tool to maintain and update WDJZ station website
  • Consultant / Temporary Employee,

Confidential

Assembled Power Supplies and Miscellaneous Assembly Parts for Terminal Element Analysis, and Liquid Nitrogen Cool System used in pharmaceutical and Laboratory industry.

Confidential

  • Hardware Software Upgrades for old and new computers
  • Installed new hard, floppy, CD-ROM Drives, and Ghosting PC's
  • Tested memory functionality and installation.
  • Troubleshooting problems for Help Desk
  • Configured and set up new users' profiles

Report Developer

  • Validation Researcher
  • Research Products via Internet and produced a Description of these to add to the inventory Website with Downloaded Bit Images Files and saving the research on the network for the Design department
  • Intranet Research for products sold via e-commerce by downloading reports from the companies database and screened the results into different spreadsheets, added new customers and new products with HTML codes, as well as sending bit images via E-mail to Design and Marketing department for evaluation
  • Download and Upload Files from and to Access Database in which research was made via telephone to companies regarding the Validation of Brokers firm Address and agents through the use of files sent via e-mail using Outlook
  • Administrative Assistant
  • Typed and Customized Flyer Design Layout for Charitable event and Faxed or sent the end results to a printing company, and typed the monthly club newspaper for club members.

Personal Technical Achievements

HTML, CSS, PHP, Perl, JavaScript, MySQL, Unix / Linux, jQuery Mobile

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