SUMMARY:

• Consultant, Business owner, Technical Communications Manager, Senior Staff Technical Writer, Technical Editor, Technical Translator, Business Analyst, Proposal Manager, Technical Trainer, Proposal Writer, Grant Writer, and Project Manager with over 20 years of experience in writing and editing software and hardware end - user manuals, online help, simulation and guides, tutorials, white papers, reports, e-learning curriculum, operation and maintenance (O & M) manuals, Interactive Electronic Technical Manuals (IETMs), storyboards, website content, blogs, resumes, policies and procedures, proposals, and product descriptions for e-Commerce sites
• Secret Security Clearance with extensive technical writing and technical editing experience for the Department of Defense (DoD)/Aerospace from (archived)
• Consistent delivery of accurate, user-friendly documentation on time and within budget
• Comfortable in Windows, Web, Mac, OS/2, Mainframe, Linux, and Unix environments
• Bilingual English/Spanish with extensive experience in technical translation, interpretation,, and tutoring
• Proficient in Adobe Creative Suite, Microsoft Office Professional, open source software, and myriad desktop publishing, graphics, and website publishing software, including FrameMaker, Acrobat Professional, InDesign, Photoshop, RoboHELP, Dreamweaver, Evolution, Word, SharePoint, Excel, PowerPoint, Visio, Writer, Gimp, ClearQuest, XLP, Arbortext Editor, FileZilla, Vim, XML, DITA, Notepad ++, Firebug, oXygen Editor, SnagIt, HTML5, JIRA, Confluence Wiki, GIT, Vulcan, WordPress, Skype, Google Hangout, Madcap Flare, Google Docs, Oracle Knowledge, WordPress
• ADDIE, ADA, CMMI, ISO-9001, SCORM, SCRUM, Agile, SaaS, S1000D, Information Mapping, MIL-STD MIL-STD-40051-1, MIL-STD-40051-2, MIL-STD-2361B, MIL-STD 38784, and MIL-HDBK-1222C, APA, DoD and DoD Components Regulatory Documents, Contract Data Requirements List (CDRL) for the Army, Navy, Air Force, and Marines

PROFESSIONAL EXPERIENCE:

Senior Technical Writer Consultant

Confidential

Responsibilities:

• Creating and updating Ballistic Missiles documentation for the NAVY by researching legacy documentation for the US and England, interviewing engineers and technicians, collaborating with remote technical writers across the US, and working from drawings and schematics.
• Following MIL-STD 38784 for the Navy, needs assessment, analysis, design, development, implementation, and evaluation (ADDIE), ISO 9001, SCORM.
• Using Arbortext Editor with XML and DITA, Vulcan content management system (custom Lockheed Martin), Adobe Technical Suite (Photoshop, Acrobat Professional, Illustrator), Snagit, and Microsoft Office, (Word, Excel, PowerPoint, and SharePoint).

Senior Technical Writer Consultant

Confidential

Responsibilities:

• Edited test summary reports for ground control systems by interviewing engineers and technicians, researching test scripts, use cases, and legacy documentation, and reviewing schematics and drawings.
• Followed MIL-STD 38784 for the Navy, needs assessment, analysis, design, development, implementation, and evaluation (ADDIE), ISO 9001, SCORM.
• Used Adobe Creative Suite (Photoshop, Acrobat Professional), Windchill content management system, and Microsoft Office, (Word, Excel, PowerPoint, and Visio), and Snagit.

Senior Technical Writer Consultant

Confidential

Responsibilities:

• Wrote and updated operations and maintenance manuals (O&Ms) for the Navy T-45 Goshawk Fighter Jet Motion Seat Simulator and the Coast Guard MH65 Dolphin Helicopter Motion Platform Simulator by reviewing schematics, drawings, and legacy documentation, climbing into simulators to learn the different components and systems (including pneumatics, electrical, and mechanical), and interviewing engineers and technicians. Confidential acted as a subprime for Lockheed Martin and AIS department of defense (DoD) contractors.
• Followed MIL-STD 38784 for the Navy, needs assessment, analysis, design, development, implementation, and evaluation (ADDIE), ISO 9001, SCORM.
• Used Adobe Technical Suite (Photoshop, Acrobat Professional), SnagIt, and Microsoft Office, (Word, Excel, PowerPoint, and Visio), and Inventor CAD software.

Certified Professional Resume Writer

Confidential

Responsibilities:

• Writing and updating resumes, business plans, professional profiles, and completing Linkedin.com professional profile makeovers.
• Creating and managing social media accounts for professionals and small businesses.
• Interview coaching.
• Using Adobe Creative Suite (Photoshop, InDesign, Acrobat Professional), Microsoft Office, (Word, PowerPoint), WordPress, Wix, Linkedin, Facebook, Google+, Twitter, Pinterest, SnapChat.

Senior Technical Writer/Grant Writer/Website Designer Consultant

Confidential

Responsibilities:

• Wrote and updated employee manuals, guides, parent manuals, and grants.
• Re-designed the company website at confidetial
• Used SharePoint, Skype, Adobe Technical Suite (Dreamweaver, Photoshop, Acrobat Professional), Snagit, and Microsoft Office, especially Word, Excel, SharePoint, PowerPoint, and Visio, and Wordpress, HTML5, CSS and Javascript.
• Wrote and updated SOPs in a fast-paced, short deadline environment with remote international teams for the global market in English, Spanish, and occasionally Italian and Portuguese.
• Used SharePoint, Oracle Knowledge, ECCO, Learning Research Center (LRC), Skype, WebEx Meetings, Adobe Technical Suite (Dreamweaver, Photoshop, Acrobat Professional), Snagit, JIRA, GIT, and Microsoft Office, especially Word, Excel, SharePoint, PowerPoint, and Visio.
• Followed SaaS, Agile, Scrum, ISO 9001, ADA.

Senior Technical Writer Consultant

Confidential

Responsibilities:

• Together with a remote team, wrote and updated an online help system for VA Benefits software, end user manuals, release notes, use cases, requirements guides, SOPs, style guides, and forms.
• Performed Deep Dive research to write Gap Analysis reports.
• Created PowerPoint presentations of the daily standup meetings.
• Used Adobe FrameMaker, RoboHelp, Photoshop, Acrobat Professional, SnagIt, Microsoft Office, Outlook, WebEx Meetings, Visio, SnagIt, and more, with ADA and Agile, Scrum, SaaS environment.

Staff Technical Writer/Online Help Developer Consultant

Confidential

Responsibilities:

• Used oXygen Editor, XML, Dita, HTML5, CSS, Javascript, Photoshop, PowerPoint, and SnagIt to create two separate online help systems simultaneously, for the railway planning software application (Australian client) and the rail yard planning software application (USA), respectively
• Obtained software development stories using Confluence Wiki
• Tracked projects and assigned tasks in JIRA
• Attended design meetings, sprint planning, and daily standups, and participated in the development and testing process
• Used Git as a content management system for pushing, committing, and versioning files to the Artifactory repository.
• Followed SaaS, Agile, SCRUM
• Completed projects on time and within budget

Bilingual Staff Writer/E-Business Analyst Consultant

Confidential

Responsibilities:

• Wrote, edited, and translated (English/Spanish) non-compete agreements, disclaimers, business plans, articles, letters, and promotional materials and designed templates for each
• Wrote marketing copy in English and Spanish for ebahelp.com website and clients using social media, including LinkedIn.com, Google+, and Twitter
• Used Microsoft Office (including Word, Excel, PowerPoint, and Visio), Adobe Creative Suite (including Photoshop and Dreamweaver), SnagIt, HTML, CSS, and Social Media (Google+, Facebook, Linkedin, Pinterest, Instagram, Twitter)
• Completed projects on time and within budget

Staff Technical Writer

Confidential

Responsibilities:

• Edited, updated, and processed documentation for human serum analysis instruments in compliance with FDA regulations
• Edited and updated test procedures and inspection summary reports for multiple disciplines in the Hematology R&D/Diagnostics division
• Followed ISO 485, Agile, SCRUM, SaaS, 510(K), Kaizen Management, CAPAs
• Used Microsoft Office, ClearQuest, and various internal content management and process flow software applications including MIRAGE and CPDM
• Completed projects on time and within budget

Senior Technical Writer/Business Analyst Consultant

Confidential

Responsibilities:

• Wrote end-user software documentation for the HACCP Food Safety Audit Software used at all food establishments on Disney property throughout the world
• Created software Functional Requirements Document (FRD)
• Created department Style Guide and Glossary Captivate
• Agile, SCRUM, SaaS
• Used Microsoft Word 2007, Microsoft Excel, Microsoft Visio, SnagIt, and Adobe
• Completed projects on time and within budget

Senior Product Information Analyst/Senior Technical Writer

Confidential

Responsibilities:

• Secret Security Clearance
• Documented technical orders for sustainment logistics of USAF Launch and Test Range (LTRS) equipment on the Spacelift Range System Contract (SLRSC), including delivering effective and sustainable systems to launch ranges at Cape Canaveral Air Force Station, Kennedy Space Center, Vandenberg Air Force Base, and a number of remote locations
• Followed SCORM, S1000D, MIL-STD 38784, SaaS, Agile, Scrum
• Developed, sustained, and managed LTRS technical manuals on SLRSC contract for the program’s technical manual development and ongoing initiatives for L-3 in the aerospace and defense industry
• Developed, sustained, and distributed USAF technical manuals for seismic, communications, and remote power systems
• Worked closely with design engineers, technicians, government representatives, and USAF personnel to develop technical content
• Used Structured and Unstructured Adobe FrameMaker 8, Acrobat Professional, CS4 Illustrator, Microsoft Word 2007, Microsoft Excel, XML, DITA, and Arbortext Editor
• Completed projects on time and within budget

QA Editor/Senior Technical Writer Consultant

Confidential

Responsibilities:

• Proofread, spot checked, and edited e-learning curriculum, operation and maintenance (O & M) manuals, and Interactive Electronic Technical Manuals (IETMs) for the military
• Used Evolution, SharePoint, Dreamweaver, XHTML, HTML, XLP, XML, DITA, and myriad in-house products
• Followed MIL-STD, SCORM, Contract Data Requirements List (CDRL) for the Army, Navy, Air Force, and Marines, and other established methodologies and standards of both the military and the instructional design process, including needs assessment, analysis, design, development, implementation, and evaluation (ADDIE)
• Wrote business requirements, use cases, test scripts, process flows, guides, and user manuals
• Tested Mainframe, Web, and Windows-based software
• Used Microsoft Office Professional, Visual Studio, and myriad open source desktop publishing and graphics applications for Windows XP

Senior Technical Writer Consultant

Confidential

Responsibilities:

• Wrote and maintained Interactive Electronic Technical Manuals (IETMs) and operation and maintenance (O & M) manuals for simulation tools used in military exercises
• Followed MIL-STD-40051-1, MIL-STD-40051-2, MIL-STD-2361B, and MIL-HDBK-1222C, and the Contract Data Requirements List (CDRL) for the Army, Navy, Air Force, and Marines
• Used Microsoft Word 2003, Adobe Structured FrameMaker 8, Adobe Photoshop, Microsoft Photo Editor, ClearQuest, XML, and Arbortext Editor
• In the Timeshare Division, documented and maintained policies and procedures in SharePoint for Contact Center employees and trainers in the Learning & Development department
• Coordinated efforts with the Communications, Knowledge Management, and Legal departments
• Used Adobe Creative Suite CS3, Microsoft Office Professional, Microsoft SharePoint and Project, SnagIt, Mainframe, HTML, XHTML, and CSS
• Saved division 25% by implementing PDFs for distribution to replace printing, binding, and shipping documentation
• Promoted from Senior Technical Writer to Technical Publications Supervisor in 2000
• Effectively managed and coordinated project schedules, assignments, time cards, performance appraisals,, and budget
• Provided final sign-off approval for all Tech Pubs documentation and communication
• Hired, trained, coached, counseled and evaluated performance of direct reports and contractors
• Developed and set individual and departmental team goals and managed/drove change
• Developed, directed and coordinated financial and budget activities to fund and tools and maximize efficiency in the Tech Pubs department
• Allocated and directed resources, including assigning work to deliver documentation effectively and efficiently
• Evaluated and reported effectiveness of Tech Pubs standards and prepared recommendations for continuous improvement
• Established and implemented Tech Pubs department goals, objectives, policies, and procedures
• Monitored deliverables, assignments, performance,, outcomes, and results to reinforce departmental accountability
• Developed and conducted /presentations to promote technical writer career growth and improve standards and deliverables to the organization and end user community
• Developed and cultivated professional relationships with key internal & external partners/organizations
• Fostered and maintained relationships with key stakeholders including division and organizational partners, business analysts, project managers, senior management, and the Legal division
• Provided analysis, advice, and consultation to senior management
• Supported strategic organizational projects by providing editorial counsel, review and/or support to the Legal, Human Resources, and divisions and Senior management
• Recruited, trained, and worked with senior and junior technical writers, contractors, and other employees to ensure key parties were utilized efficiently within each function
• Provided leadership as Lead Writer and Editor for external and internal end-user software manuals, guides and materials, installation guides, online help
• Coordinated documentation schedules with project managers, test teams, help desk teams, and Legal counsel
• Successfully troubleshooted issues with Adobe FrameMaker files, RoboHELP, and Adobe Acrobat PDFs
• Created end-user software documentation, policies and procedures, and guides
• Trained contractors on department standards and clients and contractors on how to use online help, Dreamweaver, and HTML
• Attended in-house to enhance managerial skills and technical knowledge of internal and customer applications
• Wrote, submitted and edited articles to the company newsletters
• Provided editorial feedback for letters, memo and other miscellaneous documentation throughout the organization
• Provided backup support for QA software testing, regression testing, and user acceptance testing of Web, Windows, and Mainframe software applications
• Followed FHA mortgage law, real estate law, ADA, Information Mapping, CMMI

Senior Technical Writer (banking software)

Confidential

Responsibilities:

• Created online help, end-user software manuals, and guides and materials
• Wrote and edited white papers, use cases, technical bulletins, reports, and materials
• Conducted usability and migration testing of software applications and documentation in collaboration with engineers, graphic designers, and other writers
• Designed software tool buttons and help layout
• Wrote Style Guides for department
• Interviewed customers and subject matter experts for audience analysis
• Created online help, end-user software manuals, and guides and materials
• Wrote and edited white papers, use cases, technical bulletins, reports, and materials
• Conducted usability and migration testing of software applications and documentation in collaboration with engineers, graphic designers, and other writers
• Wrote Style Guides for departments
• Interviewed customers and subject matter experts for audience analysis
• Technical Translator Consultant