Technical Writer IV Resume NY - Hire IT People

SUMMARY:

Strong portfolio across multiple reporting formats, including, but not limited to, website content development, business communications, user and technical manuals, online help and multimedia projects. Reliable project lead with proven track record addressing all aspects of documentation project life.
User Guides & Procedurals
Editorial / Technical Reports
IT Policies & Procedures
Web Content Development
Business Communications & Reporting
Video & Multimedia Presentations
& Demos
Survey Administration

PROFESSIONAL EXPERIENCE:

Confidential, NY

Technical Writer IV

Responsibilities:

Conducted interviews with SMEs for authoring technical articles supporting ServiceNow implementation in both business and IT sectors of major advertising corporation.
Created detailed documentation related to IT security practices, policies and applications.
Documented Knowledge Transfers and related demos, including Cognos processes.
Created video tutorials and supporting documentation on corporate information and publishing systems for desktop and handheld devices.
Documented JSON API Coding; Performed HTML code fixes to “first - gen” Team Wiki.
Created and maintained document archive and project tracking spreadsheets.
Conducted Salesforce to various global sales departments.
SharePoint Administration.

Confidential, NY

Technical Writer

Responsibilities:

Responsible for creation of all Knowledge Base documentation (Service Desk Technicians and General Users) for ServiceNow implementation. Interviewed SMEs, created presentations; Participated in Demonstrations.
Updated organization on ServiceNow implementation and status via regular inter-departmental communications, company-wide (including executive level).

Confidential, NY

Business Analyst, IT Communications

Responsibilities:

Website content development and administration of corporate intranet website; IT organization website, and team SharePoint sites, including HTML edits as needed.
Created internal technical and business communications for the IT organization.
PowerPoint and Multimedia/Computer-Based (CBT) presentations for IT Departmental Status Reporting, including executive-level reporting.
Regularly conducted extensive interviews with Subject Matter Experts (SMEs) to ensure validity of information and improve internal process workflows for ServiceNow project.
Departmental Project Lead for all IT Surveys.
Deputy Disaster Recovery (DR) and Business Continuity Coordinator (BCC)
Liaisoned with HR, Corporate Communications, IT Senior Leadership Teams and external vendors.

Confidential, NY

Communications Specialist

Responsibilities:

Created, updated and maintained user manuals, online help files, use cases and requirements documentation covering a wide array of industry-specific applications. Covered topics include Financial, Distribution, Collections, and Licensing issues and procedures.
Performed QA testing and User .
Created newsletters and related communications for the recording industry.

Confidential, NY

Documentation Specialist

Responsibilities:

Created all user guides and process workflow documentation.
Interfaced with TransitCenter clients, team developers, and database consultants.

Confidential, NY

Technical Writer

Responsibilities:

Confidential

Associate Editor

Responsibilities:

Confidential

Editor / Correspondent

Responsibilities:

Reported on newest technologies and trends.
Covered press conferences / tradeshows, conducted interviews with industry leaders.

Confidential, NJ

Editor

Responsibilities:

Reported on medical and general interest issues for an audience of medical professionals.