Qualifications

• Established writer/editor with extensive, full life cycle experience in technical writing, training material, web content, and promotional literature. Key abilities include documenting products from user's perspective, product testing, and providing usability feedback during product design and development.
• Adept at using graphics packages to enhance documentation. Knowledgeable of Kaizen/Lean Six Sigma principles. Familiar with SEI/CMM practices. Problem solver. Self directed. Adaptable to differing cultural and business environments. Solid track record for effectively meeting short deadlines and delivering results under budget and ahead of schedule.
• To review my portfolio, references, and letters of recommendation, go to:

Accomplishments

• Simplified documentation for a medical digital imaging firm helping to transform the company into a user-friendly leader in medical technology.
• Developed training manuals for classroom instruction of field engineers in test and calibration of the Kodak Ektachem DT60 blood analyzer unit. Also created service bulletins for technicians globally.
• Saved a customer account and a corporate reputation by developing a 35-page user manual and four-page installation guide within two weeks. This task involved translating complex information into introductory-level training materials.
• Supervised the production of a video script for a software application Centreware Web demanding a fast turnaround time and requiring the cooperation of subject matter experts with conflicting objectives. Established a consensus and produced a script ahead of deadline and under budget.

Employment History

Confidential

Technical Writer

Assisted in the creation of a maintenance manual for a military communication device. This document is used in classroom training of personnel for the state of the art equipment. Using software requirements specifications, developed a high frequency wireless message terminal software user guide. On an ongoing basis, develop Product Service Bulletins PSB and Parts Replacement Instruction PRI sheets used worldwide by Harris service centers in working with external customers. Software used: FrameMaker 11.0, Agile, Corel 6.0

Confidential

Technical Writer

Responsible for development of all documentation switching orders, operating procedures, quick reference guides, checklists for the commissioning of turbines, generators and peripheral equipment in startup of utility powerhouses. Worked closely with Hydro Engineering personnel to draft guidelines for use in compliance with FERC Federal Energy Regulatory Commission requirements. Software used: Excel, Word, Paint

Confidential

Quality Assurance Documentation Analyst

• Responsible for creation and maintenance of all Quality Assurance training documentation according to Food Safety System Certification FSSC standards. FSSC is the food manufacturing equivalent of ISO.
• Developed food defense training material outlining safeguards against bioterrorism, standard operating procedures, safety specifications and microbial air sampling guidelines.
• Tracked success rate of additives introduced to new product testing.
• Software used: Excel, SAP, Word

Confidential

Process Documentation Analyst

• Project leader for standardizing documentation such as cook cards used in the manufacturing of products for the fast-food industry Mc Donald's dessert toppings, Kentucky Fried Chicken condiments , process flow sheets, all in accordance with HACCP and SSOP guidelines. Designed operator checklists and glossary for use in training new hires.
• Software used: Excel, Word

Confidential

Engineering Document Support Specialist

• Created documentation for a new digital medical acquisition system using an innovative lean approach format. This achieved a top corporate goal for simplified end-user information.
• Developed functional specifications and requirements for integration testing of medical products.
• Designed quick start guides, installation procedures, training presentations.
• Software used: Word, FrameMaker 9.0, Share Point, PowerPoint, Visio, Paint

Confidential

Senior Writer

Developed training documentation for maintenance of Chinook helicopter engines on an extremely tight deadline resulting in a contract saving of 100,000 for the client. Software used: Word

Confidential

Community Content Manager

• Created an ITT Intranet website from scratch, which expedited information sharing for Specialty Engineering.
• Wrote test procedures for the space systems laboratories using Lean Six Sigma practices, resulting in a 58 decrease in process cycle time.
• Software used: Word, Windchill PDMLink, HyperSnap-DX5, Lotus Notes,MS-Publisher, Visio

Confidential

Technical Writer

Global Knowledge and Language Services

Designed on-line tutorials and instruction manuals as part of a training package for product line employees.

Confidential

Maintained an electronic bulletin board as a member of the SSTC Web Champions team. Updated information stored on the SSTC web site and created newsletters and Today at Xerox announcements. Established guidelines for metrics used for department's coherence interoperability objectives through web content on CPO portal. In addition, developed on-line tutorials for Xerox Office Customer Council training.

Confidential

Created training material for a software tool Insight used for content management of WebBoard, the internal Xerox web site. Also upgraded all time-to-market documentation.

Confidential

Designed video script, sales training slide presentations, instructor guides, and installation planning guides for training analysts. Software used: Word, SGML, RoboHelp, HTML,DITA, DocuShare, Photoshop, Grab-It, PaintShopPro, FrameMaker 7.0, FrameMaker 7.0 structured

Confidential

Medical Technical Writer Clinical Products Department/Health Sciences Division. Developed training manuals and service bulletins for field technicians globally using KISL Kodak International Service Language .This work was done using CAPS, a Kodak SGML package.

Confidential

Senior Editor

Corrected spelling, punctuation, grammar, semantics, jargon of technical reports, magazine articles, speeches and white papers as part of an Editorial Group that served the communication needs of the science and engineering communities.

Confidential

Marketing Committee

Created promotional literature and coordinated strategy to publicize and enhance the image of the food bank serving clients in Western New York.