Objective:

Experienced technical writer seeking a permanent position. Past experience within IT as an application programmer and IT Auditor. I have undergraduate and graduate degrees in IS. Comfortable working with technical groups including infrastructure and computer application groups.

Summary:

Previous assignments in a variety of environments such as application development, application maintenance, server administration, and engineering/data centers. Excellent communication, organization, planning, and presentation skills, plus an ability to work independently with minimal or no supervision. Hands-on experience with multiple computer environments: Windows, UNIX, and IBM Mainframe. Skilled in Microsoft products: Word, Excel, PowerPoint, Visio, and Access. Experienced with database queries and reports.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer

• Technical writer for an infrastructure team charged with standing up a DR solution in a remote location. Assisted corporate infrastructure groups with their documentation.
• Created infrastructure documentation for the DR team members conforming to corporate standards.
• Assisted with the creation of a Run Book for the DR effort.
• Provided Confluence and SharePoint expertise for the DR team.
• Reviewed documentation on Confluence and SharePoint sites for the corporate infrastructure groups.
• Revised existing infrastructure procedures using the latest standard Word templates.
• Wrote new infrastructure procedures for the corporate infrastructure groups.

Confidential

Technical Writer / Project Manager

• Sole technical writer within the Engineering department. Responsible for drawings of the network and its components. Primary support for the Network Engineering web pages and its information for network routers, switches, EFM chassis, etc. Served as project manager for PRE2 upgrades for Cisco 10K routers for multiple markets across the Cbeyond network.
• Assisted with preliminary planning for the pending replacement of the Cisco 10K routers.
• Documented action items and resolutions for network outages for management review.
• Participated in outage meetings which included reviews of the IT environment along with the network.

Confidential

Technical Writer

• Sole technical writer on a SunGard team responsible for relocating the primary data center for the state of Georgia. Developed manuals for the management and non-management procedures covering the data center relocation.
• Developed content for manuals using Microsoft Word, Visio, and SnagIt.
• Wrote test plan guidelines that were distributed to all application programming groups participating in the data center relocation.

Confidential

Technical Writer

• Wrote Sarbanes-Oxley required documentation for multiple mainframe applications. Hired for specific technical expertise to accelerate a project behind schedule and at risk of missing year-end dates. At the end of the assignment, all applications were documented on schedule and met audit requirements.
• Created functional specifications and graphics for applications using Microsoft Word and Visio.
• Studied application logic and processes by reading COBOL code and associated computer jobs.
• Provided mainframe and COBOL expertise to the group.

Confidential

Technical Writer

• Worked onsite at BellSouth. Developed documentation and reports using Microsoft products Word, Excel, and Visio . Documentation included: network and system diagrams, application procedures, system administration manuals, system user guides, run books, disaster recovery plans, complex spreadsheets, etc. Results improved corporate efficiency through information standards, quick access to current information and increased end user satisfaction.
• Responsible for documenting various web-based applications used by BellSouth.
• Tracked quarterly server patch effort for approximately 300 UNIX and Windows servers using Microsoft Excel. Measured project completion by individual server, server type, and responsible system administrator.

Confidential

Technical Writer

• As the sole tech writer, developed initial documentation for a BellSouth.Net team consisting of system administrators and DBAs. By year-end, created all outstanding documentation required by management. Operational support efficiency had improved through access to current documentation.
• Created documentation standards and templates.
• Prepared system diagrams, system administration manuals, run books using Microsoft Word and PowerPoint.

Confidential

Systems Analyst

• Assisted in the development and support of the critical Y2K BAPCO Access application for all BellSouth White Pages and Yellow Pages directories. Completed project ahead of schedule for year 2000 implementation.
• Served as the primary support programmer for the Listing and Memos subsystems of Access.
• Wrote run documentation for operational support of both subsystems.
• Developed custom billing interface programs to provide BAPCO Access information to other BellSouth units.

Confidential

Information Systems Consultant

• Assisted in the development of the new Y2K applications TYES Thoroughbred Yard Enterprise System and CYO Central Yard Operations at Norfolk Southern. These applications were inventory systems for trains and cars. Both systems were successfully implemented on schedule.
• Performed unit testing and integration testing as the sole QA person for department.
• Developed server-side COBOL programs to be used as a part of the C UNIX client/server architecture.

Confidential

Software Engineer

• Assisted in multi-million dollar project to replace old technology for the Technical Operations Center with new MARC applications using Andersen Consulting now Accenture methodology.
• Created online help for a new Windows-based version of Time and Attendance.
• Wrote user guide and the corresponding ad hoc query system for aircraft equipment configuration.
• Performed QA for Windows-based application for electronic component selection/substitution.
• Supported Time and Attendance mainframe application which recorded time for aircraft mechanics nation-wide.
• Developed programs for Conversion and Design Engineering groups.