Technical Director Resume Profile Pittsburgh, PA - Hire IT People

Special skills

Technical Support Analyst with extensive experience in delivering IT and product related support and assistance in time critical environments.
Experienced in all areas of news broadcasting and live on-air productions environments
Proficient in numerous Avid products in both operational and support aspects
Experienced with CRM applications such as SAP and Salesforce
Windows XP, Vista, Win 7, and Mac systems
Experience with virtual environments- VMware, VirtualBox
Technical environment support skilled in delivering client support both remotely and on site. Knowledgeable in multiple hardware, software applications as it pertains broadcasting
Build, repair, and troubleshooting of hardware for computer workstations - clients and servers
Provided expertise in testing hardware and software for SQA
Experienced with meeting deadlines for client projects
Skilled in team management and project leadership
Perform extremely well under tight deadlines
Continued education in existing technologies and business trends to ensure customer success and profitability.
Proficient in the utilization of multiple camera formats including beta, DVC/Pro, P2, XDcam, and RED
Currently working to acquire CompTIA A , Net , and Security certifications.

Experience

Confidential

Technical Support Representative

Analyzed, documented and owned client related hardware, software and related issues.
Controlled and owned all support issues, including leading communication
between the client, engineering, support and sales if escalated, until the resolution has been presented.
Provide assistance in SQA testing for Broadcast Pix product line, mainly the company's flagship software application.
Documented client issues using Salesforce.com.
Delivered client focused technical support for Broadcast Pix applications and hardware.
o Supported applications included: Broadcast Pix Slate/Granite software, Harris Titlemotion Pro and GS, Rapid CG.
Support of hardware devices include servers, I/O equipment, routers, etc.

Confidential

Customer Success Representative

Analyzed, documented and owned client related hardware, software and related issues.
Documented client issues using CRM applications including SAP and Salesforce.com.
Delivered client focused software technical support for Avid applications.
o Supported applications included: MediaComposer, Newscutter, EDL Manager, Filmscribe, Metasync, Metafuze, Media Log, Avid Log Exchange, and Avid DVD by Sonic.
Supported Avid external storage devices, Avid Mojo and Nitris hardware, across multiple Operating Systems and platforms.
Controlled and owned escalated issues and lead communication between the client, engineering, support and sales, until the resolution has been presented.
Assisted in providing technical support for Avid network storage NAS products.

Confidential

Newscast Director/ Technical Director

Supervised production staff and oversaw technical operations involving station newscasts.
Delivered pre and post production elements including all graphics and video content.
Executed and scheduled in conjunction with segment producers, show content within allotted time slots.
Directed and delivered daily TV newscasts, which included directing on-air talent and production staff.
Promotions Producer/ Editor
Worked with clients to determine and deliver ideas for developing successful commercial promotions.
Wrote, shot, and edited commercial material for clients as well as station promotions including programming content and special events.

Confidential

Newscast Director/ Technical Director

Directed and edited entertainment segment, distributed to all 58 Sinclair Broadcasting Stations.
Supervised production staff and oversaw technical operations involving station newscasts.
Delivered pre and post production elements including all graphics and video content.
Executed and scheduled in conjunction with segment producers, show content within allotted time slots.
Directed and delivered daily TV newscasts, which included directing on-air talent and production staff.