SUMMARY

• Over 10 years of Technical Writing experience
• Results - oriented person with excellent planning and communication skills
• Creative self-starter and quick learner with great analytical, organizational, and people skills
• Top performer motivated by challenge Created order out of chaos of information/Produced top quality technical documentation under tight deadlines

TECHNICAL SKILLS

Information Design: Planning, Researching, Organizing, Audience Analysis, Requirements Analysis, Editing, and Interviewing

Project Management: Coordinating, Planning, Scheduling, Reporting, Estimating, Monitoring, and Time Management

Analysis: Data Flow Diagrams, Architectural Diagrams, and Process Flow Diagrams

Leadership: Was chairman of Society for Technical Communication Consulting Special Interest Group. Revived totally inactive group; increased attendance from Zero to 40

Writing Tools: MS Word, FrameMaker, Adobe Acrobat, PDF

Web Authoring Tools: HTML, DreamWeaver, FrontPage, JavaScript

Graphics Tools: Visio, Paint Shop Pro, Snagit, FullShot, Navvia

Project Management Tools: MS Excel, MS PowerPoint, MS Project, SharePoint, Wiki, RSA Archer

Methodologies: OOD, UML, COBIT, Agile, ITSM, and Information Mapping

Programming Knowledge: JAVA

PROFESSIONAL EXPERIENCE

Senior Technical Writer

Confidential, Atlanta, GA

Responsibilities:

• Wrote documentation for Platform as a Service and Infrastructure as a Service (Single and Multi-Tenant) Cloud Computing Models
• Created Managed Services Change Management Quick Reference Guide; used Word
• Edited and rewrote Service Management, Change Management, and MyRackspace chapters in Infrastructure and Platform Management Run Book; used Word and Visio
• Developed Process documentation, analyzed existing processes, and recommended process improvements for Business Process Improvement and Hadoop Big Data projects using Navvia and Visio
• Designed Process Flows, End-to-End Narratives and detailed procedures for Business Intelligence applications
• Reorganized and Rewrote Managed Services Delivery Operations Center Run Book

Senior Technical Writer

Confidential, Atlanta, GA

Responsibilities:

• Wrote policies such as PCI Encryption Key and PIN Management Policy; used Word
• Developed procedures such as Asset Management for End User Computing Devices Procedure; used Word and Visio
• Created User Guides such as iRecruitmnet User Guide; used Word, Snagit, and Visio
• Designed Quick Reference Guides such as Manager Self Service Quick Reference Guide; used Word and Snagit
• Produced policies and Procedures in RSA Archer.
• Led effort to consolidate 144 IT policies and procedures into 37 COBIT processes
• Tracked technical documents in RSA Archer and produced reports indicating status of each document.

Technical Writer

Confidential, Atlanta, GA

Responsibilities:

• Wrote Accounting Procedures for intercompany revenue cycle management and spend management business units; used Word
• Documented business process used to set up project task combination for revenue and labor types; used Word
• Produced document describing revenue streams of Company’s business units; used Word

Technical Writer

Confidential, Atlanta, GA

Responsibilities:

• Created white papers for Trusted Service Manager and Mobile Wallet; used Word
• Developed Mobile Commerce documents such as Operation Guides and Design Specifications for JAVA applications; used UML, Word and Visio
• Edited and rewrote brochures and Web content

Technical Writer

Confidential, Atlanta, GA

Responsibilities:

• Wrote Technical Design Documents for Argo System that replaced Company’s Platform; used Word and Visio
• Took highly technical meeting minutes, summarized minutes, and organized minutes using SharePoint
• Produced project plans, time estimates, tracking tables, and project status reports.

Technical Writer/project manager

Confidential, Atlanta, GA

Responsibilities:

• Wrote Training Guides for Health Care solutions while using Word and Snagit
• Took technical meeting minutes, summarized minutes, and distributed minutes
• Managed changes to scope and priority and evaluated impact to project timelines due to unplanned changes; used MS Project

Senior Technical Writer

Confidential, Atlanta, GA

Responsibilities:

• Wrote Rolodex Site Content Management User Guide using Word
• Produced Issues, Fixes, and Best Practices document for Platform in .NET environment using Word
• Created Platform Architecture E-commerce and Data Flow Visio diagrams

TECHNICAL WRITER

Confidential, Atlanta, GA

Responsibilities:

• Created Disaster Recovery Plan using Word
• Composed Disaster Recovery Test Plan using Word
• Wrote Policies and Procedures such as On-boarding, Off-boarding, and Transfer procedures using Word

Technical Writer/project manager

Confidential, Atlanta, GA

Responsibilities:

• Wrote Operation Guides for Health Care solutions while using Word and Snagit.
• Created Administration manuals while using Word and Snagit.
• These manuals describe Policies and Procedures used by Human Resources such as Hiring, Firing, and Transfer procedures.
• Managed different projects by leading individuals from various departments; used MS Project

Senior Technical Writer

Confidential, Atlanta, GA

Responsibilities:

• Produced architectural descriptions of 60 Java applications
• Designed 20 system models and schematic diagrams using Visio
• Created Disaster Recovery Plan using Word and Visio

Senior Technical Writer

Confidential, Atlanta, GA

Responsibilities:

• Led effort to explore merging technical requirements and business requirements in preparation for document automation
• Headed effort to create design process standard by interviewing architects, producing Visio diagrams, and conducting recurring meetings to discuss Visio diagrams
• Designed style guide for entire Information Technology organization