Professional Summary:

• Certified Exchange specialist with over 8 years in designing, implementing and supporting enterprise applications and end user software and hardware.
• Remarkable systems administration experience on the MS platform.
• Sound knowledge of the various desktop applications of Microsoft.
• Design, installation, management, monitoring, and administration of a multi-site Exchange 2007/2010.
• Knowledge of Microsoft Exchange server 5.5, 2000, 2003, 2007 2010.
• Dynamic and Assertive team player with strong commitment and ability to acclimatize new technologies/situations with ease and implement the business system/process analysis in an efficient manner using popular tools.
• Excellent understanding of project management and tracking of issues.
• Excellent interpersonal communication skills and technical documentation skills.
• Ability to maintain good working relations with the client.
• Ability to work in a team and think independently and execute the work.
• Trained on OCS/Lync.
• Trained on SharePoint Server.
• Working knowledge on configuring, monitoring and troubleshooting DNS.
• Experience Administering Active Directory, monitoring and troubleshooting Active Directory Replication.

Technical Skills:

• Operating system: Windows 98, NT, 2000, 2003, 2008, 2012Vista and Windows 7
• Active Directory
• DNS ,DHCP
• ISA 2006,2004
• Topcall Servers
• Sharepoint Servers for Data Collaboration
• Messaging system: Microsoft Exchange 5.5,2000,2003,2007,2010
• Configure and maintain Microsoft Office Outlook 2003/2007/2010 OWA
• Remote Access: Remote Desktop Connection
• Programming Languages: SQL Server 2005/2008/2012, Visual Basic 6.0, HTML

Professional Experience:

Confidential

Technical Lead

Responsibilities:

• Managing, Administering and Troubleshooting Cisco Iron port on -prem and cloud appliances C802,Cisco e-mail security appliances C370 , C380
• Managing, administering, troubleshooting Symantec Enterprise Vault servers, Discovery accelerator and Journal Servers.
• Collaborating with Vendors and other IT organizational teams in support of enterprise wide goals.
• Assigning the responsibilities to offshore team and guiding them to resolve.
• Troubleshooting of Exchange 2010 client and server problems.
• Testing and certifying patches/upgrades for application in production environment in close partnership with the messaging engineering team/resources.
• PowerShell Scripting
• Managing, Administering and troubleshooting Lyris List Manager
• Managing, Administering and troubleshooting FIM 2010 R2
• Take preventive or corrective action to resolve any issues that may arise.
• Provide proactive technical support and problem resolution using trouble ticketing, email, and verbal communication techniques.
• Provides Tier 3 E-Mail technical support, analysis, development, implementation, administration, and maintenance
• Responsible for managing and operations for the new enterprise messaging environment for spin-off of Keysight Technologies, Inc.
• Migration of 13,000 end user mailboxes.
• Migration of 3,000 generic mailboxes.
• Migration of 6,000 distribution groups.
• NetApp Single Mailbox Backup/Restore.

Confidential

Sr. Exchange Administrator

Responsibilities:

• Managing enterprise 24x7 for email, instant messaging and telephony integration.
• Managing email, Blackberry, Lync and telephony integration strategy for the enterprise.
• Collaborating with other IT organizational teams in support of enterprise wide goals.
• Troubleshooting of Exchange 2007/2010 client and server problems.
• Troubleshooting Outlook, 2007 and 2010 clients.
• Daily monitoring of Messaging environment, maintenance of mailboxes across the various mail servers.
• Exchange Database maintenance activities, e.g. optimization, white space, etc.
• Testing and certifying patches/upgrades for application in production environment in close partnership with the messaging engineering team/resources.
• Integrating Microsoft Exchange solutions with Antivirus/anti-spam/content filtering solutions.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Responding to technical queries and interfacing with customer as needed.
• Providing configuration of and access to shared resources.
• Restoration of user email and any exchange related recoveries.
• Performing backups.
• Applying operating system updates, patches, and configuration changes.
• Installing and configuring new hardware and software.
• Interfacing directly with contract task leads to receive tasks and provide updated status information.
• Providing weekly reports identifying all significant activities as well as issues or risks affecting the ability to provide support to the customer.
• Working closely with the customer to support and maintain the Active Directory Domain and Exchange and Blackberry Messaging Infrastructure

Confidential

Sr. Exchange Administrator

Responsibilities:

• Worked in troubleshooting of Exchange 2007/2010 client and server problems and Outlook 2003, 2007 and 2010.
• Monitored Messaging environment, maintenance of mailboxes across the various mail servers on a daily basis.
• Tested and certified patches/upgrades for application in production environment in close partnership with the messaging engineering team/resources.
• Added, removed, or updated user account information, resetting passwords, etc.
• Worked in the restoration of user email and any exchange related recoveries and performed backups.
• Applied operating system updates, patches, and configuration changes.
• Installed and configured new hardware and software.
• Provided weekly reports identifying all significant activities as well as issues or risks.

Confidential

IT Consultant

Responsibilities:

• Architected the new Exchange 2007 messaging environment.
• Built Exchange 2007 test environment in VMware.
• Built virtual private network to test Exchange 2007 transition.
• Implemented Exchange 2003 to 2007 upgrade is test lab.
• Tested the performance of Exchange 2007 environment.
• Installed SQL server database on Blackberry Enterprise Server BES .
• Upgraded BES software to 4.1.5 to make it compatible with Exchange 2007.
• Built 2 Client Access Servers for redundancy on Windows 2008.
• Built 2 Hub Transport Servers for redundancy on Windows 2008.
• Built Exchange 2007 Mailbox servers in Cluster Continuous Replication CCR .
• Migrated user mailboxes using Power Shell Cmdlet.
• Administered Exchange 2007 environment using Exchange Management Shell and Console.
• Tested the performance and cluster failover in Exchange 2007 environment.
• Decommissioned Exchange 2003 servers to finish the transition to Exchange 2007 Messaging system.

Confidential

Sr. Exchange Server Admin

Responsibilities:

• Worked in the administration of Exchange 2007 messaging environment.
• Troubleshooting of messaging issues of 5000 mailboxes.
• Implemented an enterprise-wide Exchange 2007 implementation.
• Implemented migration from Exchange 2003 to Exchange 2007 using native tools for inter-forest.
• Implemented cluster continuous replication CCR and shared copy cluster SCC for mailbox servers to provide the redundancy for server and storage level.
• Performed Exchange 2003/2007 administration.
• Implemented comprehensive mobile solution using UCC Certificates, and ISA was designed and implemented for external users accessing Exchange 2007 remote services Outlook Web Access Outlook Anywhere, Activesync .
• Implemented and administered BlackBerry server, and Microsoft ActiveSync for mobile e-mail services.
• Administered and performed procedures to prevent the spread of viruses for Exchange 2003/2007 Trend Micro Scan Mail .
• Used WSUS for patching servers across the environments
• Provided ongoing Tier 2 and Tier 3 support for major Exchange 2007 and Active Directory issues.
• Implemented HP Integrated Archive Platform email archiving solution for Exchange 2007 environment.

Confidential

Associate System Engineer

Responsibilities:

• Exchange admin for Microsoft Exchange Server 2010. Worked in Exchange server migration from MS Exchange 2003 to MS Exchange 2010. Exchange admin for Microsoft Exchange Server 2007. Administered the working of the Microsoft Exchange and provided support for any server related issue.
• Upgraded existing Exchange 2007 servers to Exchange service pack 2 Sp2 .
• Deployed Exchange 2010 servers.
• Moved mailboxes from Exchange 2007 to Exchange 2010.
• Troubleshooting SQL Backend issues for Lync 2010.
• Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Performed regular security monitoring to identify any possible intrusions.
• Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to appropriate media, media is recycled and sent off site as necessary.
• Installed and configured Exchange Server 2007.
• Maintained and supported Unified Messaging OCS R1.
• Maintained Active Directory computers user accounts.
• Regulated troubleshooting for the two tiers and three tier support of the system.
• Coordinated with the external agencies to resolve any up gradation issues of the system.
• Served as first level for client interface by providing solutions.
• Created migration plan to assist technical staff in performing mailbox moves.
• Created, managed and Troubleshooting Public folders free busy information issues.
• Troubleshooting Mail flow Issues.
• Resolving event ids.
• Troubleshooting performance issues.
• Created test environment and performed load generator, Profile Analyzer stress and performance test.
• Troubleshooting OAB and outlook issues. Troubleshoot Public Folder issues.
• Ontrack tool for PST Merge.
• Used PFDavAdmin to replicate Public Folder data to Exchange 2007 servers.
• Coordinated with engineering and development teams in implementing and executing the future design of messaging environment as a part of technology convergence initiative.
• Communicated to end-users, management, and any call/problem tracking system regarding status of reported problems/projects.

Confidential

IT Architect

Responsibilities:

• Drove migration to Exchange 2007 and played key role in the design, implementation, and migration from MS Exchange 2003 to Exchange 2007.
• Responsible for Large scale 65,000 users Exchange Migration.
• Monitored all the business requirements and the various technical requirements for the same, developed solutions and prioritize the work in accordance to the same.
• Regulated the work in accordance to the timeline, recorded the reason if the work cannot be completed in the given timeline.
• Implemented a disaster recovery program on a regular basis to ensure the smooth running of the program.
• Studied and updated the security technologies in the system when required.
• Administered the working of the Microsoft Exchange and provided support for any server related issue.
• Worked on ITIL Processes like incident, problem and change management to ensure changes in IT infrastructure is reviewed for minimal business impact and then documented for analysis/future reference.
• Developed internal technical support processes to improve operational efficiency to meet the established targets of Very Satisfied customers and service availability uptime for services to end users as required by Business.
• Worked in Microsoft Health checks EXRAP.
• Successfully maintained and administered third party applications for business critical interfaces such as Trend Micro Antivirus, Topcall, and internally developed applications for customers and business units.
• Maintained, and supported Live Communication servers and Unified Messaging OCS R1.
• Troubleshooting SQL Backend Connectivity Issues on OCS.
• Maintained Active Directory computers user accounts.

Confidential

System Operation Lead Specialist

Responsibilities:

• Installed exchange servers and antivirus.
• Verified the Exchange services.
• Checked Exchange database health, IIS logs and performance.
• Checked Backups and mail queues.
• Created reports on status meetings and incidents.
• Created capacity reports, server uptime down time reports.
• Resolved Mom Alerts and Event ids.
• Created reports on Memory and CPU Usage.
• Applied hotfixes, service packs Roll ups and security updates.
• Enabling Activesync.
• Restoration of Mailboxes.
• Increasing Mailbox sizes.