SUMMARY

• Experienced IT professional with a diverse background in technical communications, training development, web design, and content management:
• BA in Communications Journalism
• Certifications in web design and CompTIA Security
• Expertise in writing, editing, proofreading
• Manage, organize, and review content
• Knowledge and application of current style manuals
• Environments: software development, pharmaceutical, medical devices, telecom, finance
• AUTHORING TOOLS SOFTWARE
• Advanced-level user of the following software applications and tools:
• MS Windows / Office 2010 Word, PowerPoint, Visio, Excel, Access, Outlook
• Mac OS / Pages, Numbers, Keynote
• Adobe Technical Communications Suite 6 FrameMaker, RoboHelp, Acrobat, Captivate
• Adobe PhotoShop, Dreamweaver CS6
• Madcap Flare 9
• HTML, CSS, XML

CONSULTING EXPERIENCE

Confidential

Technical Writer

• Support an enterprise-wide rollout of a Cloud-based, Drupal web platform
• Create end-user and administrator documentation
• Develop Standard Operating Procedures and Work Process documentation GxP
• Train staff and management on website provisioning and user management
• Collaborate with vendors and third-party entities who also contribute to the rollout
• Provide support to the project manager and senior account manager

Confidential

Technical Writer

• Worked on the Cloud-based, software-as-a-service SaaS Data Network Analytics platform
• Created end-user documentation, including user guides and quick reference sheets
• Incorporated graphics and illustrations using TechSmith Snagit 11
• Integrated content into Confluence wiki collaboration platform
• Wrote and updated product descriptions, feature guides, and marketing copy
• Collaborated with software developers, management, and system testers

Confidential

Sr. Technical Writer

• Worked on an SQL database application within the Real Estate property management group
• Assisted development team with testing, data integrity, installation, and user support
• Developed templates in MS Word and PowerPoint for technical documents and presentations
• Authored a training presentation, quick start, user guide, admin guide, installation guide
• Wrote UAT test scripts and created use cases and process work flows MS Visio
• Created and maintained screenshots and graphics using TechSmith SnagIt 11

PRIOR EXPERIENCE

Confidential

Sr. Technical Writer

• Worked within the Quality Assurance group on a Java-based enterprise software system
• Attended scrum sessions and organized meetings with subject-matter experts
• Updated and edited release notes, product spec sheets, and bulletins
• Authored a database installation guide and database tuning guide MS Word 2010
• Managed the online help system, graphics, and associated training Adobe RoboHelp 10

Confidential

Sr. Technical Writer

• Worked with the Quality Management group to document our digital pathology scanners
• Compliance with FDA 21 CFR Part 820 for medical devices
• Created online help and user documentation Adobe Framemaker, RoboHelp 11
• Worked with developers to create touch-screen output using C scripts
• Created photographs, illustrations, and screenshots Adobe Photoshop, Illustrator

Confidential

Adobe LiveCycle Forms Developer

• Created interactive PDF forms from existing flat files Adobe LiveCycle ES2
• Introduced forms into system-defined workflow processes Adobe Workbench ES2
• Integrated the forms with back-end databases using web services WSDL
• Built basic logic into the forms, such as show/hide and expand JavaScript, XML

Confidential

Sr. Technical Writer

• Worked onsite with the New Jersey Motor Vehicle Commission NJMVC
• Attended JAD sessions and incorporated business processes into the user documentation
• Created and maintained XML-based online help systems Madcap Flare
• Assisted business analysts with requirements documents and use cases IBM RequisitePro
• Coordinated with NJMVC staff to incorporate State-wide standards into the HP style guide

Confidential

Documentation Specialist

• Worked with the Quality Assurance group on a Software-as-a-Service SaaS application
• Developed software documentation, release notes, and training materials MS Word
• Created an online help system to communicate new features to testers Madcap Flare
• Managed content and provided training for our customer service Wiki page DokuWiki
• Assisted the marketing team with writing copy, editing, and creating Web content

Confidential

Technical Writer

• Served on the Learning Excellence team to provide documentation and training to the staff
• Assisted employees in transitioning to a new software system and associated processes
• Helped create an online help system used to assist customer service reps Madcap Flare
• Performed usability testing to assist with the development of UIs

PRIOR EXPERIENCE EDUCATION

Confidential

Technical Writer

• Worked with the Computer Systems Validation group of a pharmaceutical imaging core lab
• Authored SDLC documentation for web-based workflow management software MS Word
• Created and executed IQ/OQ/PQ and UAT test scripts, maintained anomaly logs
• Developed HIPAA and 21 CFR Part 11 computer learning modules Adobe Captivate
• Built an online help system used to assist end-users, staff, and radiologists Adobe RoboHelp

Confidential

Technical Writer

• Developed online help for the ADVIA 2400 clinical chemistry system
• Coordinated meetings and deliverables with staff scientists and developers
• Authored print documents such as release notes and installation guides
• Compliance with FDA 21 CFR Part 820 for medical devices

Confidential

Technical Writer

• Wrote documentation for end-to-end Cisco solutions for ISPs Adobe Framemaker
• Created network diagrams and process flowcharts MS Visio
• Managed document versioning and reviews EMC Documentum
• Tested and documented system commands, errors, and troubleshooting steps

Confidential

Technical Writer

• Served on the Technical Publications team on the Electronic Order EO project
• Created and edited HTML-based online help system Macromedia HomeSite
• Coordinated development meetings and interviewed subject-matter experts

Confidential

Technical Writer Software Tester

• Editor and proofreader for Clinical Systems' user guides and requirements MS Word
• Executed and updated UAT scripts for ClinPro/IMS software suite of products
• Developed the online help system based on the user documentation Blue Sky RoboHelp