SUMMARY OF QUALIFICATIONS/CLEARANCES

• DoD Secret Clearance
• Highly motivated and results-oriented professional with exceptional grammar, leadership and communication skills
• Familiar with HTML, CSS and XML
• Solid writing skills and experience in many environments, including print, web and multimedia for Federal and private audiences
• Able to synthesize large amounts of information into clear, concise, compelling copy
• Familiar with the Microsoft Manual of Style for Technical Publications MSTP
• Familiar with the Chicago Manual of Style CMS
• Solid record of accomplishment of meeting and exceeding organizational goals and objectives
• Familiar with NIST standards and guidelines

TECHNOLOGIES

Operating Systems/Platforms: Windows XP, Windows 7, Windows Vista, MAC OS, Windows Server 2003, and 2008 R2, Java EE 5, Microsoft .NET Framework version 3.5.

Application Software: Microsoft Word, PowerPoint, Excel, Visio, Adobe Dreamweaver, Adobe Acrobat, Adobe PhotoShop CS2, Adobe InDesign, RoboHelp, MOSS 2007, Arbortext Editor 5.3

Databases: SQL Express 2005 and SQL Server 2008 R2

Protocols: Simple Object Access Protocol SOAP messaging

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

• Creation of an Alternative Computing Facility Disaster Plan ACFDP
• Creation of an Operations and Maintenance Manual for the Customs and Border Protection CBP
• Creation of a System Build Guide for the Marine Corps Enterprise Information Technology Services MCEITS
• Writing, editing and revising technical documents, including a User Manual, Quick Start Guide, Test plan, Deployment plan and other SDLC-related documentation for the Organized Crime Drug Enforcement Task Force OCDETF Fusion Center OCF Compass application
• Experience with the exploitation of Motion Imagery to include Full Motion Video FMV and Wide Area Persistent Surveillance WAPS imagery

PROFESSIONAL WORK HISTORY

Confidential

Proposal Writer

Responsibilities included:

• Writing the System and Contract Security Plan sections
• Developing compliance matrix, proposal templates and schedule
• Creating and facilitating storyboarding and color team reviews
• Working with and interviewing subject matter experts to develop section content

Confidential

Lead Technical Writer

• Work with developers/SMEs to update SDLC-related documentation
• Write/edit/revise the MAAS Installation Guide and associated Help files
• Responsible for updating the MAAS User Manual and accompanying training documentation
• Revise/edit all Engineering Release Reports/Studies
• Gather and edit requirements documentation, use cases
• Responsible for MAAS Quick Reference Guide creation
• Review/approve all documentation for accuracy and consistency
• Preparing and formatting new/existing document templates
• Perform MAAS Hardware and Software systems troubleshooting

Confidential

Technical Writer

• Responsible for authoring and editing technical documentation for Marine Corps Enterprise Information Technology Services MCEITS , which included:
• System Administration Manuals
• Build Guides
• Technical Documentation

Confidential

Technical/Graphics Writer

Responsibilities included:

• Working as a Lead Technical Writer on the DHS Customs and Border Protection CBP Western Hemisphere Travel Initiative WHTI infrastructure project
• Working with technical SMEs to gather and consolidate information into a WHTI Radio Frequency Identification/License Plate Reader RFID/LPR Operations and Maintenance Manual for CBP personnel
• Creating a troubleshooting Pocket Reference Guide to assist CBP personnel in troubleshooting CBP hardware in the field
• Providing instructor-led training to CBP/Office of Information Technology/Field Technology OIT/FTO staff and officers on the WHTI LPR/RFID solution about the importance of the WHTI RFID/LPR system
• Working with the Program Management Office PMO office to coordinate training delivery
• Point of contact POC for system software and hardware issues, including documenting and reporting findings to facilitate problem resolution and consulting with technical SMEs to obtain answers to client issues/concerns with system
• Creating monthly status reports for PM review and submittal
• Establishing writing process guidelines for the creation, editing and storing of newly created technical documentation
• Ensuring that all technical content is reviewed, edited and published

Confidential

Technical Writer

Responsibilities included:

• Updating the AOC website using CommonSpot Content Management System CMS and HTML
• Providing assistance to Webmaster on template design and display for all seven AOC websites
• Creation of an Alternate Computing Facility Disaster Plan
• User manual creation for AOC telework effort
• Development and editing of SDLC-related documentation for the Novell to Windows platform migration effort
• Reviewing documentation and recommending revisions or changes in scope, format and content
• Maintained records and files of all documentation revisions using SharePoint
• Writing, editing and producing newsletters, brochures, annual reports, news releases, and special interest articles for the AOC's seven jurisdictional websites
• Writing quarterly Webtrends reports for AOC's executive management
• Creating banners for the USBG, Senate, House and AOC websites using PhotoShop for AOC redesign
• Wrote quarterly Webtrends reports for AOC's executive management using Word 2007
• Updated and maintained SharePoint IT team site