Technical Support Resume Profile
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Charlotte, NC
Objective To obtain a position with your company, that will allow me to use the customer service,
- and technical support skills I have acquired throughout the years of my work history.
- Summary of I have worked in customer service environments for 18 years, and have also done technical
- qualifications support. I have gained excellent communication skills, as well as, commendable management
Employment
- Was responsible for sale of AT T long distance service to small businesses
- Processed Team statistic reports for site manager
- Top sales rep on team
Technical Support
- Tested web pages for AT T business clients
- Processed troubleshooting reports on database systems
- Maintained the client's database in Lotus Notes
- Performed e-mail procedures to headquarters on clients web page status
Minister of Music
- Was responsible for music department structure
- Provided musical arrangements for church services
- Assisted the pastor on speaking engagements
- Set up IBM employee health benefits
- Corresponded with HMO's to determine employee eligibility
- Managed jewelry booth in major shopping mall
- Handled bank transactions
- Responsible for overall store appearance
- Supervised photo processing and print copy machine
- Handled product ordering, monthly inventory, and machine maintenance
- Responsible for overall lab development
- responsible for music department structure
- Provide musical arrangements for church services
- Assist the pastor on speaking engagements
- Handled customer exchange issues
- Responsible for furniture inspection and quality control
- Corresponded with customers to ensure satisfaction with exchange
- Handled customer banking issues online.
- Arranged customers Bill pay online
- Provided account information for business and personal customers
- Assisted customers with loss management issues online
- Create and compose original music for client multimedia projects
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