SUMMARY

Confidential is a technical writer/ information designer with 9 years of experience in the IT and digital communications industries. Before exploring the communications faculty Dhanashree extensively contributed to the advertising industry as an art director for 7 years. She possesses strong written and verbal communication skills, honed graphic designing skills along with extra-ordinary management skills. Her clients have often praised Dhanashree for her remarkable interpersonal skills.

TOOLS

Content Authoring Tools : Microsoft SharePoint, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Microsoft Visio, RoboHelp, Adobe Frame maker, Adobe Acrobat, Adobe InDesign, Adobe GoLive, Adobe Captivate, Adobe Flash, Madcap Flare

Image Editing Tools: Adobe Photoshop, Adobe Illustrator, Adobe Fireworks, Snag-it

Change management tools: JIRA, Wall Street Response System, Converter Technology, Test Director, Microsoft SharePoint

PROFESSIONAL EXPERIENCE

Confidential

Designation: Technical writer

• Designing instructions for educational video games, websites, collaterals, training manuals, user guides, online classrooms etc.
• Developing design and content specs based on requirements supervising the development process
• Conducting design research to define users and their preferences crafting design and user research processes based on client requirements
• Managing projects from conception to production
• Developing and managing content for clients from various industries
• Keeping track of latest trends in technology and industry practices

Confidential

Designation: Sr. Technical writer

• The Enterprise Technology Solutions group at State Street has successfully initiated multiple projects to improve resiliency of cloud infrastructure under the umbrella of The Digital Enterprise TDE . As a Sr. technical writer my responsibilities include-
• Designed a prototype of the ETS-IT Service Catalog using Adobe Photoshop, Adobe Illustrator, and MS SharePoint employed best practices in web design, user experience design, process design, interaction design and graphic design
• Wrote product specifications, functionality requirements, mission statement, project definition, and other process related content for the ETS-IT Service Catalog
• Designed demos and presentations for the C-suite audience
• Collaborated with experts in other groups coordinated involvement of third-party vendors
• Designed processes to define and refine interactions between stake holders of TDE documented processes
• Interviewed stake holders to understand specific documentation needs of various work streams designed templates to address requirements such as, SOP template, architecture engagement request template, configuration build guide template, operations support guide etc.
• Updated and maintained the Artifacts Tracking Database regularly ran reports to validate documents at various levels like inclusion, approval, life-cycle phase etc. communicated reports with stake holders via SharePoint
• Designed processes based on current practices and use cases communicated process flows as diagrams designed MS Visio
• Analyzed massive data stored in several product catalogs globally created Standards Repository of all services and products offered by ETS assisted in developing and communicating a sustainable change management process to update and maintain the repository
• Developed and maintained project plan for creation of the ETS-IT Service Catalog

Confidential

Designation: Sr. Technical Writer

• Designed presentations and demos for technical and non-technical audiences
• Conducted product demos remotely
• Organized project meetings and published detail meeting minutes
• The innovation center at Rochester Institute of Technology is responsible for documenting research efforts, creating product specification documents and preparing grant proposals for new innovations. As a Sr. technical writer my responsibilities include-
• Communicated with the project team including technicians, software developers, game designers, and subject matter experts over phone and Skype
• Created technical documents highlighting project plan, policies, procedures, product life-cycle, product development life-cycle, product maintenance specifications, product specification, requirements, technical requirements, non-technical requirements, equipment specifications, equipment maintenance/ update schedule, software development life-cycle, testing schedule, software requirements, release schedule, backup plan, required certifications, marketing information, and demo details.
• Created product specification documents, project process documents, project plan, charts and graphs for technical audience
• Wrote sample scenarios, test cases and specifications details

Confidential

Designation : Sr. Technical communicator

• The User Experience group in the Research and Development department at Bose Corporation is responsible for defining and designing all the user experience articles including user documents related to home entertainment products. As a Sr. technical communicator my responsibilities include-
• Created technical documents that included policies, procedures, and product-specific information for technical and non-technical staff. The documents were used for certification by the legal and technical departments at Bose as well as third-party vendors and collaborators such as, Apple Inc. and Google Inc.
• Led a team of technical writers, graphic designers, and translators
• Managed a project to create a technical style sheet for the user documentation group
• Analyzed documentation requirements conducted research on existing technical writing styles presented a report with recommendations created a technical documentation style sheet to be implemented by the User Documentation Group
• Gathered technical information from engineers, marketing department, safety, environmental department and legal department
• Designed user documents such as Safety guide, Quick Start guide, Quick setup guide, and Owners guide for the web and print media produced documents to be translated in 17 languages
• Edited existing documents according to the new style sheet

Confidential

Designation: Sr. Technical writer

• State Street Global Markets SSGM , the investment research and trading arm of State Street, provides clients with access to specialized research, trading, securities lending and innovative portfolio strategies to help enhance and preserve the value of their portfolio. Various Information Technology products are developed for proprietary portfolio and risk management, trading optimization and global connectivity across multiple asset classes and markets. As a Sr. Technical Writer for Foreign Exchange business group my responsibilities include-
• Assisted Project manager in developing project related documents
• Practiced configuration management extensively
• Maintained content for Proof of Concept documents
• Organized meetings and published meeting minutes in detail
• Supervised releases and implementation of programs across multiple upstream and downstream applications to ensure efficient delivery documented processes
• Published timely project reports Managed documentation for project related activities and updated respective Share Point sites for various projects demonstrated strong understanding of SDLC and release life cycle
• Worked closely with off-shore China, India, England and on-shore BA, development and QA teams to keep to document accurate processes
• Analyzed business requirements and business plans Published analysis reports
• Coordinated planning, development, testing, and demonstration efforts for Proof of Concept for various project proposals documented and published step-by-step project reports
• Coordinated performance testing and developed reports along with other supportive document for the Proof of Concept
• Published Proof of Concept document for global audience using MS Word, MS PowerPoint, MS Visio, Adobe Photoshop and Adobe Illustrator
• Published reports on milestone operations with a third-party vendor Wall Street Systems
• Developed charts and graphs based on available data, test reports, analysis conclusions and business expectations and published the same for global audience
• Administered and maintained issues, enhancement requests, analysis updates and defects using JIRA and Wall Street Response System Published analysis reports