Technical Writing Resume Profile Des Moines, IA - Hire IT People

Qualifications

Technical Writing

Possesses over 25 years of experience in various aspect of technical writing, which has included:

Developer of supportive procedures and instructions for individual groups.
Developed contractual documents, including all levels, departments, reviews, rewrites, finalizing documents for new systems.
Assisted with company-wide document creating and revising as required.
Compiled data, coordinating and composing technical manuals systems .
Developer of PC/MF software quality assurance testing/coordination of tests-served as data compiler.

E-Learning:

Development/leader of online Distance Learning classes, including use of DL software Centra , video-learning, video-taped classes.

Webex trainer for all types of software/activities
Facilitator of conferences, meetings and training classes via web training.
Developer of standard, in-house, online staff education.
Completed extensive training for specialized skills for this program.
Development of e-learning self-training sessions through Intranet. Development included module design, authoring and formatting for IT staff use of Front Page and Macromedia products .

Help Desk:

Manager of over 1200 /month calls to the help desk/85 first response resolution
Served as Help Desk Manager for over 9 years, with duties that included:
Supervisor of help desk staff.
Assisting with software issues, all incoming calls as well as staff assignments and projects.
Responsibility for all mainframe, network and desktop applications.

Project Management:

Served as project manager for department-wide network installation, conversion, coordination, and training projects. This included:
Serving as Project Manager for 11 City departments, with the inclusion of all IT requirements.
Developer required project plans, coordination and approvals.
Project Leader for the majority of projects per request of department heads.
Follow-up management of projects and completions.
Manager of all file conversion projects within City of Anaheim.

Other Computer Skills:

Visio Designer: Designed and developed complete flow charts for all aspects of division's work. This included overall flows for critical issues, projects, requests, flows of existing procedures.
Webpage Author: Responsible for various company webpages, including design, development and ongoing management of information gathering.
Quality Assurance: Oversaw all quality assurance development of all PC-based applications, MR-based programs developed both in-house and conversions of existing packages.
Network Manager and System Manager: Managed HP3000/Macintosh-Appletalk connected networks and HP3000/HPDesk management.

Other Work Skills:

Includes: Union Executive, HR Hiring Panel, Supervisor various areas , School Teacher, Contract Coordinator, Marketing Coordinator, Hospital staff, Receptionist, Senior Hotel Desk Clerk, Volunteer Church Youth Counselor, Hospital, Faith work

Work History

Confidential

Technical Writer: Contractor/worked on contractual plans assisting with development of, review, rewrite, committee meetings for and finalization of various plans for all of the major groups/managers to complete required plans with State of Iowa system being developed.

Technical Writer/Editor: Responsible for departmental documents, manuals, technical specifications for Financial reports, forms, templates, graphics.

Training Contractor

Harland Financial Solutions

Implementation Consultant/Trainer/Coordinator: Trainer of company software onsite at client sites. Coordinator/trainer of software administration, development/setup post conversion support. Extended stays at sites.

AIG Training Consultant/PC Trainer: new systems rollout trainer/floor support/class development and presentation classroom/web-based/distance learning /Individual

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Technical Writing Resume Profile

Des Moines, IA

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