Senior Technical Writer Consultant Resume Profile Wayne PA - Hire IT People

Objective:

Highlymotivatedself-starting technical writerwith 26 years of writing, business analysis, security, system administrationand project managementexperienceseeks challengingassignmentin cutting-edge environment.Extensiveknowledgeof pharmaceutical, financial/insurance, telecommunications, publishing, and internet development industries,includingcompliance and standards. Works wellunder pressure, aloneor with team.Passionateabout technology,social media, and privacy.

Skills:

OperatingSystems
AIX	MS-DOS
BSD UNIX 4.2, NetBSD, FreeBSD	Pyramid OS
HP/UX	Solaris and SUN OS
IBM OS/2	UNIX System V
Linux various	UnixWare
Macintosh System 8, 9, 10/Panther	Windows NT/2000/XP/Vista/7/8
ProgrammingLanguages
Basic	cgi/bin, perl, Python
C	HTML, DHTML, CSS, RSS, XML
C	Java, Javascript, J
Database Technologies
Informix	Oracle
Ingres	Paradox for Windows
Lotus Notes and Domino	SharePoint 2007, 2010, 2013
Microsoft Access	SQL Server
MySQL	Sybase
Project Tools
Adobe Acrobat Professional	F5	OnBase
Adobe Exchange	FrameMaker	pic, cip, tbl, eqn, mm
Adobe Illustrator	Livelink	PVCS
Adobe Photoshop	MacDraw Pro	QuarkXPress
Airwatch	Micrografix Designer	RoboHELP
Authorware	Microsoft Access	RoboHTML
awk, nawk, sed, make	Microsoft Excel	SCCS
Corel Draw	Microsoft PowerPoint	SnagIt
Corel PhotoPaint	Microsoft Project	ToolBook
Crystal Reports	Microsoft SharePoint	ViewDirect
cshell, kshell, shell, tshell	Microsoft Word	Vignette
ed, vi, emacs	MobileIron	Visio Technical
Doc-to-Help	nroff, troff	Visual Interdev
Documentum	Office 365	WordPerfect

Experience:

Confidential

Senior Technical Writer Consultant

Conducting, documenting and project managing several critical multi-day workshops to identify high-availability HA and disaster recovery DR current state and gaps.
Live-transcribing fast paced multi-person sessions 5-25 attendees, employees, management, vendors and consultants , then condensing into synopsis, action items, questions for SMEs.
Reviewing workshop deliverables with management obtaining buy-in on action items and next steps.
Extrapolating workshop documentation into project plans for HA and DR gap remediation projects.

Confidential

Technical Writer Consultant

Creating electronic and paper documentation and training materials to support mobile and BYOD users, including live video capture of training sessions, wiki design and updating.
Creating documentation and training materials for pilot usage of Windows 8 tablets and iPad devices, requesting users to go laptop-free for 1-3 days to establish pain points and preferences, and gathering/analyzing program feedback.
Administering 40,000 mobile devices in use at Janssen worldwide, including iPad, Win8 tablets, phones and other devices users connect with BYOD .
Whitelisting, testing, managing access and application pushes using F5 and Airwatch MDM tools.
Designing and maintaining SharePoint database of F5 whitelist items, including electronic signoffs and approvals for information security purposes.
Creating and maintaining mobile device loaner program for IT and management users.

Confidential

Technical Writer

Interfacing with business clients and external companies to evaluate and translate their needs into technical requirements documentation.
Creating and revising enhancement requirements documentation for external partner systems.Testing system enhancements with technical teams, business users, and partners as needed.
Designing report requirements, quality checking, and calculating and revising quarterly service level metrics, including Crystal Reports, advanced Excel functions, and Access database use.
Recommending appropriate connectivity solutions between clients and third party companies.
Troubleshooting access problems across functional teams, complex networks and applications, including root cause analysis, user testing, global trouble calls, and escalation/resolution procedures beyond standard help desk capabilities. Determining and documenting root cause analysis for serious multi-day systems problems.
Maintaining external partner company database, including auditing data for completeness and performing database reviews on biannual basis with business sponsors.
Reviewing and answering questions submitted to external partner and information security email groups.
Coordinating and attending project and network meetings that may include third party company members.Coordinating quarterly service delivery team reviews and other audits.
Key member of security awareness core and roadshow teams, audio cast teams, various web sites and internal social media projects for external partner services and security awareness.

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Senior Technical Writer Consultant Resume Profile

Wayne, PA

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