Overview:

I have worked in Information Technology with a number of different roles and responsibilities in subscriber based systems, financial institutions, and the semiconductor industry. By providing application support I have a well rounded understanding of the inter dependencies between the different disciplines in IT. I have the ability to listen to the user community and offer solutions to complex issues.

Achievements:

• Developed metrics to assist management with analysis for both response times and project timelines
• Chaired the Automation Change Control Board to map and schedule application, network and Operating System changes
• Developed and implemented change control processes for emergency changes.
• Worked with the user community when developing new software to ensure the requirements met the needs of those using the systems while avoiding scope creep.
• Worked with the user community to define problems or inadequacies in current software systems and determined if programmatic changes were necessary, including feasibility studies, Return On Investment, and proposed viable changes to management steering committees or software developers.
• Cut daily processing time by several hours by allocating CPU priorities and combining batch jobs to run concurrently.

Leadership Skills:

• Work with teams countrywide/worldwide to define and maintain configuration standards and synergy
• Provide implementation and integration leadership including customer support, training and continuous improvement.
• Provided on call support in troubleshooting and resolving outages in a timely manner throughout a multi state environment.
• Led self managed teams, supervised interns/operators, and provided performance reviews both individual and 360. Met with employees weekly
• Represent teams in presenting status updates.

Computer Skills:

• Cisco and Novell Networking, MS Office, Windows/Server Administration, Unix administration, Change Control, Unix, LAN/WAN connectivity, troubleshooting, and hardware.
• Knowledge of Oracle, Visual Studio
• TIB , WorkStream , 200mm and 300mm automation environment
• Support of Automatic Teller Machine and Point of Sale devices
• Advanced knowledge of Microsoft Office Suite, e.g. Word, Excel, PowerPoint, etc
• Operating Systems Windows, UNIX/Linux, VMS
• Active Directory, IIS
• CICS, MVS, JCL

Programming Languages:

• Mainframe COBOL, Assembler, PL1
• PC C/C , Assembler, Visual Basic, XML, HTML, SQL, proprietary middleware components, network protocols , PERL
• Web Development- Adobe Contribute, WordPress, HTML, Java, PHP, CSS, C , Ruby on Rails, ASP.NET, SharePoint

Work Experience:

Technical Writer

Confidential

• Develop websites for small businesses desiring a professional website, including e-commerce
• Write business prospectus for small business owners wanting to obtain financial loans either through a bank or venture capitalists. Proprietary
• Accentuate existing web sites.
• Help individuals articulate ideas and provide feedback for new and existing documentation Solid Writer - Interactive Virtual Media
• Proof and edit others documentation Solid Writer - Interactive Virtual Media
• Write articles to speciation Clicks, LLC

Confidential

Technical Writer

• Develop templates for use in a multisite national data migration project to a centralized Data Center
• Create, maintain and track all project communications.
• Develop and publish metrics to display project progress.
• Respond to user community questions and concerns.
• Develop and maintain web pages to disseminate information concerning data migration project.
• Develop user manuals and checklists.
• Develop and present training material to expose the user community in new processes

Confidential

MES Applications Software Engineer

• Project management Installed, configured and maintained software applications
• Developed ad hoc programs to meet specific reporting or data retrieval requests
• Troubleshot complex systems in a heterogeneous environment.
• Partnered with engineering, manufacturing, and production control to leverage automation capabilities.
• Provided 7x24 on-call coverage to support the factory and those using automation systems
• Mentored and Supervised Interns
• Developed material for train the trainer as related to new products

Confidential

Lab Administrator/User Support

• Administered SUN mid range servers running under UNIX
• Owned test lab and development PCs running under Windows or Linux.
• Responsible for the availability and backup of network servers
• Built and maintained web and data server to prevent latency
• Provided user support for technical and application issues
• Administered configuration and change control

Confidential

Applications Programmer Analyst

• Programming and support of electronic transaction devices Test, design and analysis for user requested upgrades.
• Maintained C/C off-line application to insure availability of information in the event the host was unavailable.
• Designed and developed a PC based change control system to insure integrity of software distribution.
• Developed ad hoc programs to meet specific reporting or data retrieval requests
• Developed and supported a PC banking application with mainframe communication throughout five states.
• Interfaced with user departments to research and resolve user questions and problems.
• Was Team Lead for a self managed team of six programmers and technicians
• Provided on-call coverage to support on-line systems, ATM, POS devices, and teller/platform availability.