Seeking a position in the capacity of:

Curriculum Designer, Trainer or LMS Administrator

• Ability to be diverse in working for any company or education institution.
• Positive, caring and customer-oriented attitude, accommodating, team player loyal, and dependable. Maintain excellent interpersonal communication, time management and problem resolution skills.
• Ability to interact courteously and effectively with people from all levels of staff and management.
• 7 years experience supervising classrooms and creating technical training materials.
• Software: Microsoft Office 2010, Works, Windows 95/ME/XP Professional/7, MSDOS, AVG 8.5 Corporate Edition, Norton Ghost, Medical Manager, KOFAX Capture 10, Oracle User Productivity Kit, Adobe Captivate 7,

Professional Experience

Confidential

Training Specialist:

• Supervise and administrate 1500 employees and external users via the Learning Management System LMS Absorb as assigned by the Director of Training.
• Supervise and administrate 20 users for Oracle's User Productivity Kit UPK Instructional Server Database.
• Designed the Statewide Registration process for the NYSOH Navigator Program using LMS Absorb.
• Supervise and facilitate New Hire Technical Orientation including topics on IBM Lotus Notes and Microsoft SharePoint.
• Supervise and conduct training on insurance affordability programs such as Medicaid, Family Health Plus, Child Health Plus, Family Planning Benefit Program, Qualified Health Plans, mailroom functions and high speed data entry.
• Supervise and conduct training on eligibility verification documentation process Income, Immigration status, Incarceration status, special needs groups and other forms of documentation that cannot be accessed or obtained through Federal or NYS State Data Hubs .
• Supervise and conduct training on back office software such as KOFAX and MAXe Document management system.
• Schedule weekly meetings related to training environment needs/updates.
• Schedule meetings with various interdepartmental groups based on training need s .
• Provide production floor support for Document Management and Quality Control processes.
• Prepare activities, lessons and training modules based on Bloom's Taxonomy and Robert Mager's design methodology.
• Participate in vender conference calls related to learning management systems and outsourcing curriculum development.
• Participate in IT Systems Integrator meetings Computer Science Corporation concerning any issues/updates with the New State of Health Training Portal.
• Make changes to curriculum based on feedback received from NYS Dept. of Health.
• Design training curriculum for the New York State of Health Marketplace NYSOH .
• Design curriculum to support all requirements of the Affordable Care Act including ACA overview, Appeals, Complaints and the Voter Registration Process.
• Created initial training curriculum design flows based on NYS Dept. of Health business and system requirements to map out the needs of the Eligibility and Enrollment operations department.
• Create library of SCORM based online technical training courses utilizing Oracle's User Productivity Kit UPK and Adobe Captivate 7.
• Create and edit system requirements as needed by the training and systems engineering department.
• Create and edit articles and Frequently Asked Questions for use in the Oracle Knowledge document repository.
• Create Work Instructions for Eligibility Operations Research department.
• Coordinate with operation supervisors with regards to at-risk trainees during training sessions.
• Coordinate closely with the systems engineering department via the JIRA IT Ticketing system to properly manage and evaluate the status of all software training environments such as Siebel CRM, KOFAX, proprietary back office document management software, and the New York State of Health Insurance Marketplace Web Portal.
• Assigned as Technical systems liaison for Eligibility Enrollment Operations.

Confidential

Technical Instructor:

• Medical office Insurance billing management software applications
• Pre College Mathematics with Algebra
• Business Statistics Tutoring
• Integrated office systems.
• Document processing and production
• Business and office procedures
• Microsoft Word, Excel, Publisher, Access, and IT Skills
• History and practice of information systems.
• Introduction to Computers and Networking concepts
• Management Information Systems
• MySQL HTML
• Utilize kinesthetic, visual, written and auditory learning styles to reach a diverse student body.
• Independent Study Classes

Confidential

Technical Instructor and IT Support:

• Student instruction in Microsoft Excel, Word, keyboarding, document production, and medical office insurance billing management software applications. Tutoring one-on-one, and in traditional classroom setting.
• Information technology support, including windows based troubleshooting, network support, maintenance and provide technical assistance to staff, faculty, and students.
• Assisting Career Services Department with resume and cover letter critiques
• Creation of new curriculum and classroom materials
• Utilize kinesthetic, visual, written and auditory learning styles to reach a diverse student body.

Skills and Qualifications

• MSDOS 5.0-6.22
• Microsoft Windows 95/98/Me/XP/XP Professional/Windows 7
• Peripheral device installation
• 802.11b/g Wireless Networks
• Cisco PCI Switched Ethernet Networks
• AVG 8.5 Corporate Edition
• Software and driver installation
• Microsoft Office 2000/2002/2003/2007/2010
• Norton Ghost Disk imaging software
• PC Setup and maintenance
• Microsoft Works 2000/8.0
• Spyware Removal
• The Medical Manager
• Symantec Security Corporate Edition
• System Troubleshooting
• Oracle User Productivity Kit UPK
• MAXe Document Management System
• KOFAX Capture 10 Scanning software
• Siebel 8.1 CRM software w/iframe
• Snagit
• Camtasia
• Adobe Captivate 7
• Absorb LMS Administrator
• Moodle LMS
• Medicaid
• Child Health Plus
• Family Health Plus
• Qualified Health Plans
• Q-Nomy Appeal Scheduling tool
• MS Visio