Technical Writer Resume Profile Charlotte, NC - Hire IT People

Salient characteristics

Able to communicate information clearly and concisely to various audiences
Able to see entire picture and how individual components relate to the overall goal
Works well independently or as part of a team
Self - motivated, responsible, dependable and accountable.

Range of work experience

Range of industry experience

Range of knowledge and skills

Access administration
Business analysis
Content Management Systems
Customer service
Information security concepts and methods
Information technology
IT support operations
Journalism
Technical documentation, including procedures, security, software, user and project
Agile, CMMI, Six Sigma, SDLC
Public policy
Research methodology and statistical analysis

Software non-exhaustive

Experience

Confidential

Technical writer

Updated operational and maintenance procedures for Compression and Controls and Gas Control groups in conjunction with subject matter experts to satisfy internal audit requirements. Developed review process and tracking methods using Microsoft SharePoint 2010 functionality. Primary tools: Microsoft Word, Microsoft Excel, Microsoft Visio, Microsoft SharePoint 2010, Adobe Acrobat Pro 9, TechSmith SnagIt 11, Lotus Notes.

Confidential

Web designer, writer

Re-built and maintain entire site using Drupal 6 and assorted Drupal modules, tweaked look and design of colors, menus, type and various other elements with built-in options, HTML or CSS as necessary commissioned artwork, created custom graphics, selected and customized open-source graphics in accordance with licensing terms acquired permission for use of photos and links, and selected and wrote all copy. Primary tools: Drupal CMS, MS Word, Excel, Visio, Snagit, Scrivener for Windows, Photoshop.

Business analyst and technical writer

Confidential

Helped developer of WinPage, a small software utility to assist with generic tasks related to paging, to identify specific programmatic functionality, then wrote the software manual. Both software and documentation are available at. Primary tools: MS Word, Excel, Visio, Snagit.

Documentation Specialist

Confidential

Continued on 1099 basis initial contract responsibilities managing documentation, writing high-level design and user documentation related to video conference software and some project management functions. Primary tools: MS Word, Excel, Visio, PowerPoint, Snagit.

Confidential

Documentation Specialist

assigned to ComputerNet client TechStructures LLC, a small software development firm. Managed documentation and wrote high-level design and user documentation related to video conference software for client The client was using the Agile development process. Duties included some project management functions. Primary tools: MS Word, Excel, Visio, PowerPoint, Snagit.

Technical Writer

Confidential

Wrote quick-start guide for the new Infection Control Module of SafetySurveillor, a healthcare information management software program used by hospitals across the US. Primary tools: MS Word, Excel, Visio, Snagit.