Objective

Seeking full time Technical Writer position with esteemed company utilizing distinct skill set to influence company productivity and overall success rate.

Professional Skills

• High performance, process driven professional with clarity of vision, and distinguished accomplishments. A catalyst of change with innate creative and innovative expertise. Possesses exceptional collaboration skills that enhance productivity, create customer value, and achieve competitive advantage through operational excellence. Enhances organization structure and culture through leadership, human performance technology, problem solving, troubleshooting, documentation, training, and creative marketing.
• Academic/Leadership Training: Knowledge in philosophy, religion, organizational psychology, sociology, cultural anthropology, organizational theory and development, strategic management, political science, HR management. Trainer for problem solving, customer service, and communication skills.
• Presentation Designer: Conceptualize, create, design, and develop diverse marketing presentation materials for web, print and interactive media platforms. Create visually attractive results utilizing themes, typography, photos, graphics, audio, video, and animation.
• Technical Writing: Skilled in processes and procedures, instruction guides/manuals, standard operating procedures, job aids, and applicable articles. Interface and collaborate with Subject Matter Experts SME and upper management to collate data, produce work instructions, manuals, Admin and User's guides, and technical service bulletins. Replicate and update existing processes and procedures, provide documentation to assist employees and management.
• Information Technology: Troubleshooting, systems analysis, upgrading, programming, documentation, and training.
• Community Leader: Volunteer Emergency Medical Technician with past Maintenance and Equipment Officer. Excellent human relations and communication skills, and making a difference serving and educating the community.

Professional Experience

Documentation Specialist

Confidential

• ONYX, Adobe RoboHelp 8, SnagIt, Captivate 5, MS Office 2007/2010, Visio, SharePoint, ClearCase
• Revise content of the online help topics for FlexiFinancials applications.
• Revise content of the user documentation for FlexiFinancials applications.
• Manage infrastructure of RoboHelp projects and Single Source Layouts SSL outputs.
• Develop educational videos around FlexiFinancials functionality and publish them on the Flexi website.
• Update other technical and informational content that's delivered with FlexiFinancials.
• Assist with content creation in other areas of the organization.

Confidential

Contract Technical Writer

• Cisco WebEx, Word, Excel, Outlook, PowerPoint, Visio, SharePoint, Pfizer proprietary applications/databases
• Created and updated technical documents, developed processes, procedures and work instructions.
• Updated existing processes and procedures, standard operating procedures, job aids, work instructions, knowledge base articles.
• Document operating procedures and ongoing processes streamlining.
• Managed relationships with Subject Matter Experts, ensured content quality and accuracy.

Confidential

Rates Generation Engineer

• Word, Excel, Outlook, PowerPoint, Visio, SharePoint, Pitney Bowes proprietary applications/databases
• Analyzed rating requirements /business rules for multiple postal carriers, support rate change, and development.
• Verified data accuracy, performed product unit testing, and document issues found.
• Document implementation of rate generation and support, including tools used on the job.
• Developed data capture rules for postal carrier specifications used excel, and proprietary Data Capture tools.
• Created corporate marketing presentations, conveyed the brand message, and instill customer loyalty.
• Created Global Postal Solution GPS department intranet website, SharePoint portal, and training collateral.

Confidential

Technical Support Engineer

• Word, Excel, Outlook, PowerPoint, Siebel CRM, Visual FoxPro, Visio, MAPI Client, Lotus Notes, Exchange, Pitney Bowes proprietary applications and software products
• Supported Pitney Bowes Global Mailing Solutions embedded software systems, PC based systems.
• Troubleshoot software problems, trained end-users, and wrote Technical Service Bulletins.
• Provided technical resolutions for Customer Support Representatives, District Technical Sales Consultants, System Engineers, and Field Service Representatives.
• Created flowcharts: technical workarounds, software configuration, training guides for internal service and external customers .
• Developed, beta tested, launched, and presented an internal communication tool for field representative's use.
• Supported PC hardware and peripherals: handheld data collectors, wedge scanners, scales, and various printers.
• Worked with ODBC and DDX integration: data retrieval between logistic software and accounting database, and email notification: MAPI Client, Outlook, Lotus Notes, and Exchange.
• Conducted system testing for modifications of shipping software, verified, and resolved program bugs reported.

Software Knowledge

• MAC Software Applications: Microsoft Office 2004 for MAC PowerPoint, Word, and Excel , Logic Express 8.0, Garage Band and iMovie.
• PC Software Applications: Microsoft Office 2003/2007/2010 PowerPoint, Word, Excel, Outlook, and Access , Lotus Notes R2, Crystal Reports 2008, Adobe Acrobat, RoboHelp 8, Captivate 5, ClearCase, SnagIt, SharePoint 2007/2010 Server and Visio.
• Database: Access 2003/2007 and MS SQL Server 2000.
• Languages: Visual FoxPro 5.0/8.0, Visual Basic v5. 0/6.0, Visual.NET, Visual C , Java and HTML.
• Operating Systems: Windows OS 95, 98, 2000 Pro, XP, Win7, and Server 2003 and MAC OS X 10.4.11