SENIOR TECHNICAL WRITER

• Write, Design and Edit All Types of Technical Documents, Manuals, On-Line Content
• Decipher Technical Materials and Manage Documentation Development Processes
• Improve Quality, Readability, Consistency, and User Friendliness
• AP Style Guide Microsoft Office Manual of Style Expert

KEY ACCOMPLISHMENTS:

• Technical Writer/Editor: More than 25years of success as a Senior Technical Writer Documentation , Editor, Features Copy Desk Chief, News Copy Desk Editor, Page Designer, Copy Editor and Layout Editor for companies in the financial services, high-tech and newspaper industries.
• Technical Writing:Skilled in writing all types of technical documentation, user help, marketing materials and on-line web content, utilizing in-depth knowledge of professional technical writing processes and tools. Possess proven grammar, punctuation, syllabication, spelling, capitalization and style guide expertise.Utilization of mock-ups and business requirements documents to produce concise user documentation.
• Editing and Design:Exceeded performance goals throughout a successful career as a News Editor, Layout Designer and Copy Editor for numerous East San Francisco Bay Area daily newspapers, serving more than 100,000 daily subscribers.
• Project Management:Respected project team leaderexperienced in managing projects to update technical manuals and documents and improve readability, ease-of-use and functionality of all documentation.
• Team Leadership:Developed and led enthusiastic employee teams promoted an upbeat work environment and motivated employees to exceed productivity and quality goals.
• Software Applications:Expertise in using MS Office Word, Excel, PowerPoint, Outlook , Adobe Acrobat, Adobe FrameMaker including XML output , RoboHELP, Snagit, SharePoint, PaintShop Proand PhotoShop.Possess a strong understanding of HTML, CSS and Content Management Systems. Specialized training in FrameMaker and PhotoShop.

PROFESSIONAL EXPERIENCE:

Confidential

SENIOR TECHNICAL WRITER

One of only two Senior Technical Writers charged with updating and maintaining numerous manuals, technical documentation and web content for a company specializing in providing on-line data, analytics and related informational services to real estate professionals and the mortgage and financial services industry.

Achievements and Accomplishments:

• Succeeded in improving quality, readabilityand user-friendliness of numerous internal and user-end technical manuals, documentation and marketing materials for multiple target audiences. Primary Senior Technical Writer on many of CoreLogic's most profitable key products including:RiskModel , CoreLogic HPI Forecasts and HPI Methodology Documents, as well as other Real Estate Analytics Suite documents, Case-Shiller Index, Valuation Trends, RentalTrends, Cash Investor Trends methodologies.
• Authored/co-authored, edited, designed and/or re-designed the RiskModel Reference Guide, RiskModelReference Guide Online Help Source, Installation Instructions, Validation Studies all models , Dials Surveillance Implementation and Calibration documents, Release Notes, Data Import Service, Technical Document, Command Line Conversion Wizard, SQL Sample Statements and Monthly Client Notification Updates and Known Issues and Technical Tips.
• Conducted complex problem and audience analysis worked with internal subject matter experts to research, analyze and document internal processes and tools delivered accurate and complete documents using advanced technical writing knowledge adjusting timelines in response to changes in others' deliverable schedules.
• Created marketing slicks and newsletters using various marketing templates and designed and edited newsletters print and electronic for clients and internal staff.

SENIOR TECHNICAL WRITER

Managed the document development process for a leading provider of market research software improved readability and user friendlinessof all technical manuals and exceeded performance goals across all core technical writing matrixes for eight consecutive years.

PROFESSIONAL EXPERIENCE:

Confidential

SENIOR TECHNICAL WRITER

Achievements and Accomplishments:

• Supervised a Technical Writer promoted teamwork with cross-functional internal staff and external contractors and easily met daily challenges editing, updating and maintaining all end-user, system administration and other technical manuals.
• Led efforts to convert manuals, documents and documentation from MS Word to FrameMaker and succeeded in redesigning three major technical manuals documenting market research software Survent, Mentor, Utilities in FrameMaker.
• Authored/co-authored numerous technical documents including Script Composer, webPM, Dynamic Charts, e-Mailer and System Administration documents for Linux and HP-UX and produced webSurvent/webCATI, On-Demand, webSuper and webUtilities manuals. Also formatted all text, charts and graphs.
• Improved consistency across all technical documents and documentation and maximized quality for all manuals including syntax, readability and user-friendliness.
• Analyzeda large volume of complex technical data researched and compiled document changes and revisions from support staff, developers, product managers, trainers and other sources and updated all manuals to incorporate new features, product changes and software version releases.
• Created PDFs for distribution and use by clients and staff posted manuals and new features on the company's website and updated all documentation for distribution at the annual User's Conferences.
• Documented the new Navigator project on a WIKI. Collaborated with support, training staff to incorporate documentation into the WIKI making it easier for clients to look up specific information using function/keyword searches.
• Provided ongoing issues troubleshooting using FrameMaker software.
• In-house editor, trusted to edit the company's entire Web site, fliers and other marketing materials. Formatted and edited PowerPoint presentations edited documents for trainers, HR, administration.

Confidential

COPY EDITOR/PAGE DESIGNER

Delivered six years of exceptional results as the Food Section Designer, Page Designer Story Editor and Copy Editor for six daily newspapers including The Oakland Tribune, Alameda Times-Star, Tri-Valley Herald, Hayward Daily Review, Fremont Argus and San Mateo County Times.

Achievements and Accomplishments:

• Facilitated design and story planning meetings and key decision-maker on design section fronts and inside pages for CUE section Features, Entertainment News, etc. .

Confidential

FEATURES COPY DESK CHIEF/NEWS COPY DESK EDITOR

Managed a team of 12 Copy Editors and Layout Editors responsible for a Features Section published daily in The Contra Costa Times, West County Times, Valley Times and San Ramon Valley Times.

Achievements and Accomplishments:

• Editor and Page Designer charged with final decision-making on page composition and pre-press issues.Also served as the News Copy Desk Editor responsible for page design, layout editing and headline writing for each of the four regional newspapers