Objective: To continue working on Upgrading, Deploying, and Migration from Windows XP to Windows 7 and from Lotus Notes to MS Outlook 2013. Install Exchange Corporate Network clients smartphones including IPhones, Androids,Blackberry, IPAD, Samsung Galaxy, Windows Phones, AT T, Smartphones Web Devices for use in corporate LAN environment. Hands on Experience with software and migration and hardware upgrades of Windows XP/7/8 Microsoft Office 2007/2010/2011/201.. I want to continue to utilize my 17 years of hands on experience working as a Microsoft Certified System Engineer and technician, providingtechnical support. I have worked as a migration support technician, site technician, lead technician, hardware, software, helpdesk, desktop support, customer service, IT Support Tech, technical staff manager, and MCT technical trainer. I have expert troubleshooting skills. I have spent the last 4 years focusing on IPHONES, IPADS, ANDROIDS, DESKTOPS,LAPTOPS. Great experience upgrading Windows XP to Windows 7. Deployment and Migration Projects. Provide executive level customer service support with incredible customer facing skills.

UPGRADE PROJECTS WINDOWS 7/8 OFFICE 2013 09/2010 07/2014

SPECIFIC IT SKILLS:

• Windows 7, Windows 8, Outlook 2013, Lotus Notes
• Windows Server 2000, 2003, 2008, 2012
• MS Office 2013, 2010, 2007 Upgrades
• Active Directory Administrative Center
• Active Directory Users Groups
• Group Policy Editor on Windows 2003 Windows 2008
• DNS DHCP Configuration
• Anti-Virus Mcafee, Norton, Malware Spyware Software
• Medical McKesson Applications
• Financial Application Software
• Back up User Windows Email Profiles
• Backup and Restore Customer Data mail Files, PST

Work Experiences

Confidential

Technical Support Contractor

• Install, Upgrade and Troubleshoot any customers Windows 7 OS Applications on Laptops and Desktops
• Use LanDesk Management Application for running queries, distribution lists of software upgrades, reports
• Administer, Troubleshoot, and manager customers Windows 7 Windows XP on all Dell, HP Laptops
• Troubleshoot Printer and Network Printer Issues for clients.
• Utilized 5 Remote Tools Connect to connect to and troubleshoot issues. LanDesk, VNC Viewer
• Troubleshoot Users Domain Logon problems using remote tools and Active Directory
• Administer Active Directory Users and Computers Tool To Reset Passwords, etc
• Performed Upgrades of all kinds of software and patches that customer's machine required.
• Cleaned Viruses on Clients computers using CC-Cleaner, McAfee,Webroot Cleaner other tools.
• Troubleshoot a wide range of problems on Windows 7 Computers and Microsoft Office 2010 applications.
• Install troubleshoot Google Chrome and Internet Explorer 8 9 Browser issues.
• Break/Fix all applications including medical, administrative, office, mail, and AntiVirus packages

Confidential

Technical Support Contractor

• Install, Upgrade and Troubleshoot any customers Windows 7 OS Applications on Laptops and Desktops
• Design, Configure, and implement Underground Cable Installations for private contractor RG 11 RG 6 RG 7
• Check each Coaxial cable RJ-11 RJ 6 to verify that the transmission line is functioning and working properly for cable and is not interfering with gas, electric and other communication lines on customer property.
• Troubleshoot and Reinstallation of any installations that are not functioning properly

Confidential

Helpdesk/Desktop Technical Support Contractor

• Administer, Troubleshoot, and manager customers Windows 7 Windows XP on all Dell, HP Laptops, Desktops
• Microsoft System Configuration Manager 2007
• Administer , Troubleshoot a large variety of McKesson Clinical Medical Applications including the following, HEC, HIC, EMR, HPP, HCA, Pathways, Xray Programs Magic Web, Star Horizon Health Summary Apps.
• Troubleshoot Printer and Network Printer Issues for clients.
• Utilized 5 Remote Tools Connect to connect to and troubleshoot issues. VNC, Dameware, Joinme TeamViewer
• Troubleshoot Users Domain Logon problems using remote tools and Active Directory
• Administer Manage User Accounts using Active Directory Users and Computers Tool To Reset Passwords, etc
• Performed Upgrades of all kinds of software and patches that customer's machine required.
• Cleaned Viruses on Clients computers using CC-Cleaner, McAfee, Webroot Cleaner other tools..
• Troubleshoot a wide range of problems on Windows 7 Computers and Microsoft Office 2010 applications.
• Install troubleshoot Google Chrome and Internet Explorer 8 9 Browser issues.
• Break/Fix all applications including medical, administrative, office, mail, and anti virus packages.
• Provide high level of profession courtesy and customer service for entire client staff.
• Troubleshoot client's remote connectivity issues using VPN.
• Administer User accounts through Active Directory Windows NTFS/ACL account and file permissions
• Performed technical troubleshooting, and remote pc troubleshooting to all clients and management staff
• Worked as a Helpdesk associate, dispatcher, customer service representative, and tech support.
• Provided daily after hours 3pm-11pm in person support after daytime desktop staff shift had ended.

Confidential

Technical Support Contractor

• Contributed to The Planning and managing of Windows OS system upgrades, specifically going from Windows XP to Windows 7, at an enterprise level
• Administer Active Directory and Group Policy within a Multi Domain Enterprise Network.
• Microsoft System Center Configuration Manager
• Configured Viewfinity Privilege Management software
• Configure Windows Virtual Machine packaging and distributing applications through Microsoft System Center Configuration
• Plan, Install Upgrade of Windows operating system upgrades, specifically going from Windows XP to Windows 7, but also Windows
• Worked as Contracted Desktop Support, Windows 7, Office 2010 upgrade specialist, and remote helpdesk
• Performed technical troubleshooting, and pc troubleshooting to all clients and management staff
• Install, Upgrade and troubleshoot Windows 7 OS on Desktop and Laptops, Internet Explorer 8, and other proprietary software applications including Norton Backup and Restore, McAfee 8.71 Ant virus software.
• Configure Symantec Ghost 11.1 software. Perform remote ghosting and imaging of all new tablet Laptops
• Troubleshoot any computer problems, connectivity, virus, and other issues. Reconfigure all network printers
• Administer User accounts through Active Directory Windows NTFS/ACL account and file permissions

FConfidential

Technical Support

• Contributed to The Planning and managing of Windows OS system upgrades, specifically going from Windows XP to Windows 7, at an enterprise level
• Administer Active Directory and Group Policy within a Multi Domain Enterprise Network.
• Microsoft System Center Configuration Manager
• Configured Viewfinity Privilege Management software
• Installation, upgrade, configure, and deployment of Windows 7 OS on all Dell, HP, Acer and other PCs laptops
• Configure Windows Virtual Machine packaging and distributing applications through Microsoft System Center Configuration
• Plan, Install Upgrade of Windows operating system upgrades, specifically going from Windows XP to Windows 7, but also Windows
• Worked as Contracted Desktop Support, Windows 7, Office 2010 upgrade specialist, and remote helpdesk
• Performed technical troubleshooting, and pc troubleshooting to all clients and management staff
• Migration of Lotus Notes to Microsoft Outlook 2010. Performed Upgrades of all employees.
• Windows XP , Windows Vista, MS Office 2010 MS Office 2007, MS Office 2003 Upgrade
• Install and configure Financial Accounting proprietary applications for clients in Finance, Accounting, Legal Dept.
• Configure Symantec Ghost software. Perform ghosting and imaging of all new desktops and laptops
• Install, troubleshoot Internet Explorer 8, Browser
• Break/Fix all applications including financial, office, mail, graphics, and anti virus packages.
• Configure Backup and Restore
• Provide customer service for entire client staff.
• Troubleshoot roaming profiles for clients.
• Administer User accounts through Active Directory Windows NTFS/ACL account and file permissions
• Performed technical troubleshooting, and remote pc troubleshooting to all clients and management staff
• Worked as a Helpdesk associate, dispatcher, customer service representative, and tech support. Provided daily in person support, technical troubleshooting, and remote pc troubleshooting to all clients and management staff
• Trained New Staff on Windows 7 Upgrade Deployment procedure

Confidential

Technical Support

• Installation, upgrade, configure, and deployment of Windows 7 , Windows XP , Windows Vista, MS Office 2010
• Administer User accounts through Active Directory Windows NTFS/ACL account and file permissions
• Install and configure medical proprietary applications for clients in administrative offices and hospital.
• Configure Symantec Ghost software. Perform ghosting and imaging of all new desktops and laptops
• Install, troubleshoot Internet Explorer 8, and other proprietary software applications Symantec Endpoint software
• Break/Fix all applications including medical, office, mail, graphics and anti virus packages.
• Configure Server Backup and Restore
• Provide customer service for entire client staff.
• Troubleshoot roaming profiles for clients.
• Performed technical troubleshooting, and remote pc troubleshooting to all clients and management staff

Confidential

Assistant Migration Tech

• Installation, upgrade, configure, and deployment of Windows 7 OS on Dell 4350 Laptops
• Upgrade Memory from 1Gg to 3 Gg. Upgrade Hard Drive from 80Gig to 320Gig in all machines
• Install Windows 7 Ultimate Edition Using MDT Deployment Tool method SCCM
• Install and Upgrade MS Office 2010, Hard Drive Encryption Software, Proprietary Software
• Re-Map all Network Printers and shared drive access.
• Backup and restore customer data, settings, favorites, mailbox, calendars signatures

Confidential

Technical Support Contractor

• Installation, upgrade, configure, and deployment of Windows 7 OS Dual Monitors
• Unbox, Assemble and setup of new monitors for company employees located in New York location

Confidential

Technical Support Contractor

• Contributed to The Planning and managing of Windows OS system upgrades, specifically going from Windows XP to Windows 7, at an enterprise level
• Administer Active Directory and Group Policy within a Multi Domain Enterprise Network.
• Microsoft System Center Configuration Manager
• Configured Viewfinity Privilege Management software
• Installation, upgrade, configure, and deployment of Windows 7 OS on all Dell, HP, Acer and other PCs laptops
• Configure Windows Virtual Machine packaging and distributing applications through Microsoft System Center Configuration
• Worked as a Lead Tech, Upgrade All Desktops Laptops. Also served as remote tech support.
• Performed technical troubleshooting, and pc troubleshooting to all clients and management staff
• Installation, upgrade, configure, and deployment of Windows 7 OS, Windows XP OS, Windows Vista, MS Office 2010, specific software applications for customers.
• Administer User accounts through Active Directory Windows NTFS/ACL account and file permissions
• Install, troubleshoot Internet Explorer 8, and other proprietary software applications including Norton Backup and Restore, McAfee 8.71 Ant virus software.
• Configure Symantec Ghost 11.1 software. Perform remote ghosting and imaging of all new tablet Laptops
• Troubleshoot any computer problems and issues. Reconfigure all network printers

Confidential

Technical Support

• Administer, Troubleshoot, and manager customers Windows 7 Windows XP on all Dell, HP Laptops, Desktops
• Microsoft System Configuration Manager 2007
• Administer , Troubleshoot a large variety of McKesson Clinical Medical Applications including the following, HEC, HIC, EMR, HPP, HCA, Pathways, Xray Programs Magic Web, Star Horizon Health Summary Apps.
• Troubleshoot Printer and Network Printer Issues for clients.
• Utilized 5 Remote Tools Connect to connect to and troubleshoot issues. VNC, Dameware, Joinme TeamViewer
• Troubleshoot Users Domain Logon problems using remote tools and Active Directory
• Administer Manage User Accounts using Active Directory Users and Computers Tool To Reset Passwords, etc
• Worked assisting Desktop Support and Helpdesk Technicians complete tickets, dispatcher, customer service representative, and tech support. Provided daily in person support, technical troubleshooting, and remote pc troubleshooting to all clients and management staff
• Upgrade Deployment of Windows 7 OS, MS 2010 Office, MACBOOK, EMR Electronic Medical Records , IDX Patient scheduling software, OMS, IDX, Sunshine, IE 8, Opera 9, Adobe Symnatec Endpoint , Hi Jack, AFT Security Software, Norton Antivirus, Norton Backup and Restore, McAfee 8.71 Ant virus software
• Install, upgrade, configure, and support all UMDMJ RWJ proprietary software applications for UMDNJ Physicians, Nurses, unit secretaries and OIT administrative support staff.
• Reconfigure all network printers, scanners and labeling devices. ATM card readers, stations..
• Reconfigure user access permissions, windows firewall security, domain and shared access permissions
• Setup and configure Blackberry, I-Phone, and Android devices.

Confidential

Technical Support

• Installation, upgrade, configure, and deployment of Windows 7 OS, Windows XP OS, Windows Vista, MS Office, Banking financial applications, Internet Explorer and other proprietary software applications
• Reconfigure new Panini check devices, ATM card readers, banking stations and network printers.
• Update and configure Norton Antivirus, McAfee 8.71 Ant virus software
• Reconfigure user access permissions, windows firewall security, domain and shared access
• Setup and configure Blackberry, IPhone, and Android devices.

Confidential

Tech Support

• Provided Daily Desktop Support for 1500 plus users
• Installation, upgrade, configure, and deployment of Windows 7 OS, Windows XP OS, MS Office 2007, AS400 Applications, Citrix Apps and other proprietary retail and fashion industry applications for all employee levels
• Assemble, setup, and configure new desktop, laptop and printers for management and administrative clients
• Assemble, setup and configure Blackberry and Android devices
• Troubleshoot software and hardware including Lexmark and HP network printers, Viewsonic Monitors
• Troubleshoot network connectivity utilizing Fluke IP Network Analyzer
• Reconfigure user access permissions, windows firewall security, domain and shared access. Provided on site and remote technical support to clients. Reconfigure machines for secure auto-logon and single access logon

Confidential

Tech Support

• Installation, upgrade, configure, and deployment of Windows 7 OS, Windows XP OS, Windows Vista, MS Office, McKesson applications, Internet Explorer 8, and other proprietary software applications
• Assemble, Setup, and Configure New Fujitsu 730-T Tablet Laptops, HP-8000 Elite Desktop pc's
• Configure Symantec Ghost 11.1 software. Perform remote ghosting and imaging of all new tablet Laptops and desktop pc's for Hospital Employees, Physicians, and IT Department.
• Update and configure Norton Antivirus, McAfee 8.71 Antivirus software
• Reconfigure user access permissions, windows firewall security, domain and shared access
• Configure machines for secure auto-logon and single access logon

Confidential

Technical Support

• Installation, upgrade, and configure Laptops and Desktops with MS Windows 7 Operating System
• Troubleshoot Windows 7, Windows XP, MS Office 2007, and proprietary application software problems
• Provide resolutions to any issues found during Windows 7 OS upgrade and deployment.
• Removal of Spyware, spam, malware, internet, and network security threats from customer machines
• Conduct technical research for any unforeseen issues or problems with Windows 7 OS
• Provided desktop services, help desk, on site troubleshooting, and software Imaging for clients

Confidential

Sr. Tech Systems Support

• Worked as a Helpdesk associate, dispatcher, customer service representative, and tech support. Provided daily in person support, technical troubleshooting, and remote pc troubleshooting to all clients and management staff
• Managed Windows 2003 Image Upgrade project for external clients.
• Provide Project management IT best practices, industry trends, and technologies for technical staff members
• Provide the highest level of technical support and customer service expertise to enterprise clients.
• Maintain a high level of technical expertise in all Microsoft operating systems. applications software,
• Manage strategic engagements while providing exceptional customer service during Windows Migration, planning and deployment. Coordinate Upgrades with management and IT Teams.
• Develop and present comprehensive analysis and documentation of the customer's current state of operations and recommendations for Windows 7 and/or Office 2003/2007 migration
• Installation, upgrade, and deployment of Windows 7, Windows Server 2003, Windows XP, Windows Vista, McAfee Antivirus, Norton Security Suite, Malware, and any additional software to hundreds of machines.
• Provided Server and Desktop services, Help Desk, troubleshooting, and software Imaging for clients
• Install, upgrade, and configure Verizon, Comcast,T-Mobile, and other wireless networks for customers.
• Conducted technical analysis of VM Ware Server and Workstation software in networked environment
• Attended Panasonic IP PBX telephony training provided by Panasonic and BizTech Fusion on new systems.

Confidential

Technical Support

• Worked as a Helpdesk associate, dispatcher, customer service representative, and tech support. Provided daily in person support, technical troubleshooting, and remote pc troubleshooting to all clients and management staff
• Data Recovery/PC technician at the nationwide laptop service center supporting 29,000 Confidential laptops.
• Support Break Fix for laptops, reimages, backup data, restore lost data for national Confidential Staff
• Fix emergency requests for crashed and broken laptops with blue screens that will not boot up at all, working in a emergency environment where every request is a high severity 1 level request
• Performed data recovery on inoperable hard drives, image rebuilds using Ghost software and unattended rapid deploy install processes, installed and configured all required SOE software and updates
• Utilize Active Directory Tools to administer user rights and access to resources on Corporate LAN in a National Multi Domain Network environment.
• Reinstall Windows 2003 Administration Tools on Remote Site Servers for PDS LSC Group.
• Performed moves, adds, and changes to user accounts in Active Directory recreated MS Outlook user profiles set MSIE browser settings and configured remote networking for Confidential Dialer and Extranet Access VPN
• Monitor and report all daily, weekly, and monthly client requests to Sr. Management to review ticket status, response time, trending, escalations, and overall customer satisfaction.

Confidential

PDS Technical Staff Mgr

• Performed all sorts of desktop, laptop and server troubleshooting for entire world headquarters staff of corporate personnel including a cross range group of VP's, Executive Staff, District, Division and management personnel specializing in virus removal, network connectivity issues, and software troubleshooting. This was a very intense hands-on troubleshooting position that required a high level of technical skills and time management skills for over 2500 on site and additional remote virtual office clients at Confidential
• Utilized Active Directory Users and Groups to troubleshoot users account access and network printer access.
• Trained Confidential Technical Staff on Windows 2000 OS. Facilitated training classes supporting Confidential training for improving ratio of Certified Staff at Bridgewater and Bedminster Headquarters location
• Managed New Backup Data initiative TLM for entire headquarters location. Supported backup and restore data, restore lost data for national Confidential Staff. Worked daily fulfilling daily high priority code red emergency requests where customer could not access or lost data
• Troubleshoot any issues for desktop, laptop, network, printer, software upgrades and OS repairs on Microsoft Windows machines. Daily technical support and break/fix for all clients located at World Headquarters.
• Deployed the Confidential Premises and Desktop Services Windows XP and Vista software reimages to various business unit clients located at Confidential World Headquarters location
• Install, Configure and troubleshoot Blackberry handheld devices and docking stations. Synchronize devices
• Worked as a Helpdesk associate, dispatcher, customer service representative, and tech support. Provided daily in person support, technical troubleshooting, and remote pc troubleshooting to all clients and management staff

Confidential

PDS Helpdesk Desktop Associate

• Worked as a helpdesk associate, dispatcher, customer service representative and provided daily support, technical troubleshooting, and remote pc troubleshooting to all National and some International Confidential Staff
• Provided full time phone support to all customers and performed hands on troubleshooting on all applications.
• Provided remote pc troubleshooting utilizing Tivoli and NetMeeting remote troubleshooting software

Confidential

IP Telephony Support

• Held and excelled at various non-management administrative jobs that prepared me for management level work within the Confidential International Strategies, International Strategies, Network Services, and the IP Telephony Business units.