SUMMARY

• 4+ Years experience of writing and editing technical documents, including user manuals, white papers, annual reports, presentations, tutorials, and Web content.
• Manual dexterity and proven ability to read & follow instructions
• Proven Ability to manage multi - disciplinary learning & development functions in large complex organizations
• Able to effectively build & sustain positive members-clients relationships
• Experience with design, development and implementation of SQL Server based Application methodologies in the field of commercial and business applications.
• Proficient in using Microsoft Office Applications
• Worked in CRM on solutions, entities, workflows, dialogs, plugins, etc

TECHNICAL SKILLS

Languages: C#

Programs: MS Office Suite, Project; Adobe FrameMaker, Illustrator; CMS, Visio MS Dynamics CRM 2016/2015/2013/2011 (Version 5.0), Gotomeeting, Docusign, Insidesales.com, QuickBooks, Subline Text Build

Operating Systems: Windows NT/XP/2000/Vista; Mac OSX

Databases: Oracle, Access, MySQL

Hardware: servers, mobile devices, computer systems, peripheral equipment

PROFESSIONAL EXPERIENCE

Confidential

Technical Writer

Responsibilities:

• Performed analysis of case management data identifying market trends, possible issues & opportunities
• Expert in Visio, Process Flow Diagrams, Activity Diagrams, Cross Functional Diagram, Swim Lane Diagrams, Use Case Diagrams
• Carried out data mining, validation maintaining data repositories
• Used HMS corporate data platforms for data analysis
• Developed & produced reports (routine and ad hoc)
• Performed root cause analysis on data issues
• Strong Transact-SQL query writing skills (DDL, DML, and DCL).
• Good experience in creating objects such as Databases, Tables, Stored Procedures, Triggers and Cursors, Constraints, Indexes, Views, Indexed Views in Microsoft SQL Server 2000/2005/2008
• Responsible for a mixture of SharePoint architecture, administration, development, project management, business analysis and development of a public facing, international, SharePoint website.
• Maintaining, creating / Designing and monitoring databases (SQL server, Oracle),
• Planned, wrote, and edited operational and instructional manuals, as well as maintenance and test procedures, for paper- and Web-based publications
• Extensively worked on Solutions, Workflows, Dialogs, Plugins, Entity’s, etc.
• Documented engineering processes and specifications for software development lifecycle, product delivery, and product and patch releases
• Wrote, edited, and formatted corporate annual reports and white papers
• Developed a quick and thorough understanding of MS SharePoint 2010. Performed quality assurance testing on developed SharePoint sites and web parts.
• Executed analytical, procedural and information technologies’ diagnostic processes for: Designing, Developing, Implementing, Documenting and Supporting.

Business Operations Analyst,/ Technical Writer

Confidential

Responsibilities:

• Provided operational analysis of assigned business unit by analyzing performance metrics and financial results.
• Analyzed business performance and processed in core areas for improvement.
• Identified opportunities for increased profitability.
• Partnered with appropriate internal groups to implement solutions.
• Deftly audited and analyzed sales performance and commissions.
• Worked and reduced client churn by initiating appropriate improvements and changes in the department.
• Created Database Objects like Tables, Linked Servers, Indexes, Views, User defined functions, Cursors in SQL Server 2005/2008.
• Created, Updated Articles in One Note and uploaded to CRM for user and end clients.
• Using MS-Visio analyzed business requirements and process through Use Cases, Class, Sequence, and Activity diagrams, and adapted UML standards to define modularized Data Process Models.
• Responsible for installation of SQL Server, database design, and create schema objects like tables, views and indexes
• Excel at working with subject-matter experts to gather information, identify relevant data and audiences, and write documents that are clear and user friendly
• Built out content using SharePoint Designer, provided for additional best practices and lessons learned for of end users
• Outstanding technical skills. Adept with formatting programs and content management systems.
• Superior communication, interview, and presentation abilities.
• Planned and created SharePoint 2007 and SharePoint 2010 Workflows.
• Developed SharePoint portals for the Department of State's Human Resources Bureau, which services approximately 80,000 end users.
• Enforced compliance with company's
• Participated in the preparation of the annual budget in a detailed, accurate, and timely manner.

Technical Writer/ Business Analyst

Confidential, New Jersey

Responsibilities:

• High speed scanning equipment
• Workstations
• Data entry terminals in high production & time sensitive environment with high quality standards.
• Provided support to 75 database Servers. Support included Production, QA and Development
• Developed Data Flow, Work Flow and Process Flow in MS Visio.
• Serve as lead presenter to partners and distributors for new and updated product releases.
• Using MS-Visio analyzed business requirements and process through Use Cases, Class, Sequence, and Activity diagrams, and adapted UML standards to define modularized Data Process Models. Requirements Definition & Analysis, project scheduling .
• Maintain materials and update documents after each product release.
• All Administration of the SharePoint environment - Farm, site level, permissions, creating list, libraries, sites, web parts
• Maintained speed and accuracy to produce expedited & streamlined information for customers

Technical Writer/BusinessAnalyst

Confidential

Responsibilities:

• Analyzed current state, current performance, and identified best practices.
• Deftly researched external benchmarks.
• Processed metrics and related measurement processes and report requirements.
• Prepared future state process flow diagrams and related deliverables.
• Helped develop user manuals, program documentation, manuals, and operational procedures.
• Experience in Microsoft SQL Server Database Administration including planning, implementing, backup, and recovery strategies.
• Strong Transact-SQL query writing skills (DDL, DML, and DCL).
• Assisted in maintenance and updates of documents after application and business changes occurred.
• Liaised with IT staff to ensure quality, timeliness, and efficiency of technical document updates.
• A great deal of experience with technical solution development lifecycle
• Extensive knowledge of Excel, Word and PowerPoint
• Implemented company's business standards in SharePoint
• Facilitated user acceptance testing and create additional test cases to ensure all functionality is delivered with highest quality
• Proposed SharePoint-based solutions to improve existing business challenges