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Technology Support Technician Resume Profile

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NC

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Work Experience

Technology Support Technician, Confidential

  • Maintain and update library webpages using Ingeniux and LibGuides
  • Create and maintain new LibGuides pages for library and class subjects using CMS and JavaScript and HTML integrations
  • Photograph campus and library events for social media and library marketing
  • Troubleshoot and maintain desktops, laptops, iPads, and network printers
  • Install and configure desktops, barcode readers, personal printers and scanners
  • Reimage desktops and laptops using Altiris system and SCCM
  • Weekly software and driver installations and updates
  • Assist patrons and staff with all technology issues: network connectivity, Blackboard, Citrix portal, banner, virus removal, MS Office application, browser, and printing problems, etc.

Confidential

  • Design and develop small software applications for internal clients using VB6
  • Resolve tickets supervise completion, enforce regulations of ticketing queue
  • Communicate with internal clients through phone calls, email, and chat clients
  • Use of Windows, VBA, MS Office, .NET, SQL Developer, macros, batch files
  • Responsible for creating new assistance modules, documentation, scheduling meetings, conducting social interviews, and training new interns
  • Installation and setup of desktops, cell phones, and laptops

Confidential

  • Provided exceptional customer service when aiding more than 18,000 students, faculty, and staff in network connection, Blackboard LMS access, software installations, and virus removal
  • Created, updated, and resolved incidents using BMC Remedy and Wendia ticketing systems
  • Troubleshooting over the phone, face-to-face, and using LogMeIn Rescue
  • Utilized proficiency in Windows, Microsoft Office, web browsers, web applications, VPN client, Citrix client, and UNCW applications
  • Required to have strong written and verbal communication skills and a willingness to learn new technology
Computer Skills, Software, Applications

HTML, CSS, Java, VB6, SQL, Windows, OS X, Microsoft Office Word, PowerPoint, Excel, Outlook, Visio, Publisher , BMC Remedy, Wendia, Adobe Photoshop, Illustrator, Ingeniux, SCCM, Altiris, LibGuides, WordPress, Autodesk Maya, iPage

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