Professional Summary

• Senior Technical Writer with experience in financial, telecommunications, enterprise IT, and pharmaceutical/medical industries. Foundation as a software systems engineer/analyst in large integrated application systems enables quick comprehension and ability to communicate effectively with architects, developers, consultants and management.
• Wide range of software documentation and technical communication products.
• Strong project management experience. Strong information organization skills. Strong analytical skills.
• Documentation Products

Tools / Methodologies / Platforms

Professional Experience

Confidential

Senior Technical Writer

• Tools: AuthorIt 5.0, Snag-It, Sharepoint, IBM Rational Functional Tester
• Developed client-server, web-based Help system from scratch using functional specifications and the application protorype. Project included devloping hundreds of obtect-oriented topics and hyperlink testing all topics, procedures, links developing and deploying to multiple environment QA, production, UAT.
• Managed numerous mortgage system documentation projects for custom enhancements, workstations, maintenance.
• Managed quarterly updates to large data element management spreadsheets, external application files and help topics.

Technical Communications Specialist, Confidential

• Updated major product user guides in support of new software releases for a complex in-vitro oncology diagnostic medical device. FrameMaker 9.0, Word, Excel
• Interfaced with engineers, regulatory affairs for submission to FDA, copy editors to produce final submissions and update SOPs.
• Proofread numerous labels and documents, engineering specifications, printer drawings and printer samples.
• Organized and populated a Documentum-based source control system with over 500 customer documents.

Senior Lead Technical Writer, Confidential

• Worked with developer, technical support, and end users of all customized applications 15 designed and developed System Administration, User Guides and SOPs for each application. Applications ranged from Budget Finance, Subscriptions Billing Services, Plant and Equipment, and various Parish Support applications.
• Developed schedules, project plans and self-managed all projects.
• Designed and developed Server and Network Administration Guide with focus on recovery SOPs for technical support group.

Senior Technical Writer, Confidential

• Worked with technical support team to document systems and SOPs for the use and administration of the global service desk.
• Designed templates according to ITIL/ITSM guidelines.
• From interviews and design documents organized, outlined with approval, and produced a full Systems Administration Guide with graphics, processes and procedures and extensive appendices.

System Analyst, Confidential

• Analyzed incoming stream of publisher files from libraries and academic journals that were ingested for permanent digital archiving.
• Developed XML profiles, using XML editor, to capture and organize in-streaming files, create metadata, and normalize to Portico's DTD and unique logical data model.
• Developed SOPs and a tools guide for the archival setup department.
• Proofread numerous journal files for consistency and accuracy of metadata, tables, diagrams, figures and other elements.

Senior Technical Writer Learning Management Systems , Confidential

• Worked with business users, analysts, ongoing prototypes to develop functional use cases, requirements for various learning management applications on the Knowledge Web network.
• Community Knowledge Repository CKR Services
• Content Repository Management System CRMS
• EY Global Taxonomy Administration
• EY Enterprise Search Services
• Developed database administration, user guides and SOPs from use cases and software prototypes.
• Developed IT Governance document and business plan for Enterprise IT software group who was offering their Global Portal platform for international development.

Senior Technical Writer Engineering , Confidential

• Designed, developed, deployed online help system for custom .NET developer build application with no existing source documentation, only prototype and design specifications. Tool enabled teams to create and test build solutions using custom web-based interface and custom build, sync, and test engines communicating with Visual SourceSafe. Documented architecture, transaction flows, user procedures with RoboHelp, HTML, Visio, SnagIt.
• Authored JAVA Portlet and API Specifications guide for future Portal developers. Included design and construction of UI zones, PZN services, UML drawings, and sample JavaScript code.
• Authored systems requirements and software specifications for EY Global Portal release. Included portal access and authentication flows, functional and software design requirements, and CSS specifications.
• Wrote KWeb application user and database configuration guides. Included workflow processes and procedures, publishing, and archive management data transfer of objects in repository databases interface to SAP systems, and management of multiple submission site databases

Senior Technical Writer, Confidential

• Developed series of white papers describing new software technologies recently developed and incorporated into DIVA Archive System, a digital media storage management system sold internationally to major broadcasting companies.
• Interviewed engineers, researched new concepts and developed white papers that were submitted to patent attorney and made accessible on corporate website.

Senior Technical Writer, Confidential

• Authored comprehensive Business Proposal start to finish in response to RFP for NJ Statewide UMDNJ Network Infrastructure Support. Forty 40 page technical proposal describing current networks, proposed new equipment design, installation plans, data centers, and on-going technical support plans.
• Proposal was accepted by executive management and submitted as written.

Telecommunications

Network Applications Systems Engineer, Confidential

• Negotiated with other network systems engineers and authored first CORBA based system interface specifications agreement between Lucent's Provisioning Management system and Lucent's Switch and VPN Configuration systems.
• Developed tier-3 and tier-4 requirements for development of Order Management and Service Activation applications.
• Analyzed high volumes of software test and field problems and modification requests and documented root causes and paths for resolution.
• Researched Local Number Portability LNP for requirements interface project.

Lead Senior Technical Writer, Confidential

• Lead technical writer and InfoWare engineer responsible for technical documentation of nationwide broadband Network Services Management layer.
• Managed the systems administration documentation of fourteen 14 network application teams.
• Authored the ASOS InfoWare Product Realization and Quality Plan, which became the methodology and baseline project plan for the nationwide documentation project.
• Analyzed and performed quality audits on software and document system requirements using Q-gates and the Carnegie Mellon Capability Maturity Model.
• Analyzed business level requirements and UI specifications for scope, organization of documentation plan.
• Managed development of System Operations, Administration and Maintenance documentation, which included network administrator and troubleshooting guides of over 2000 pages. Included customized Oracle and Tivoli installations

Lead Senior Technical Writer, Confidential

• Authored and managed all aspects of the documentation for a team that designed and built a custom mini-network comprised of application processors, modems and backbones, user software, and hand-held devices used by telephone company field technicians to test lines and connections. The self-contained network product and documentation were sold to all major telephone service providers during this period.
• Developed and managed technical library from planning stages through writing and production. Library consisted of 11 Network and System Administrator guides, 3 Field Guides, 2 marketing guides, and numerous Product Descriptions. Worked closely with hardware engineers of the hand-held device and software developers of the network.
• Redesigned the documentation set and upgraded the documentation development platform technology. Designed and developed System Administration quick reference guides and job aids for the field technicians.
• Developed and gained management approval for quality improvement plans for various documentation sub-projects. Managed vendor process for producing guides and artwork including final editing and approval.

Pharmaceutical / Medical

Senior Technical Writer, Confidential

• Worked with subject matter experts and developed complex SOPs for benefit fulfillment group in preparation for SAP and off-shore deployment. SOPS contained business flow diagrams, work instructions, and references to support systems.
• Developed the detailed plan, schedule, tasks, modules and set-up project infrastructure template, version control for systems documentation and user guides that will accompany the SOPs.
• Produced comprehensive Systems Process and Procedures Guide for a new benefit fulfillment group.

Senior Lead Technical Writer, Confidential

• Documented the LDAP client-server architecture, network infrastructure, software and hardware components of the corporation's new Netscape Communicator based global mail and Active Directory system.
• Documented internal security policies and user procedures in preparation for compliance with 21 CFR Part 11 audit.
• Documented database audit trail processes, backup and disaster recovery processes, change control processes, data design flows, password and user authentication, installation, monitoring, troubleshooting procedures for Messaging Engineering organization.

Quality Assurance Analyst, Confidential

• Designed, configured, and administered new SharePoint system for immediate notification and resolution of patient safety incidents.
• Developed first Patient Safety newsletter, designed for intranet, e-mail and paper delivery.
• Wrote quality improvement annual plans, board reports with numerous Excel statistical graphs, process flows, and dashboards.