CAREER SUMMARY

Dynamic and versatile individual who understands rapid transformation within the technological world Ability to adapt to change effectively and appropriately Holds Department of Defense Secret Security Clearance

TECHNICAL EXPERIENCE

• Hardware: Dell, HP, Toshiba, Sony, Compaq, Lenovo, Gateway and Acer: Desktop, Laptop, Server, Backup Library, and Apple
• Cisco: Switches, Router, Pix firewall and ASA
• Citrix: Access Gateway Appliance Enterprise 9 version
• Blackberry devices all versions
• Iphone and Ipad
• Software: MS Office: 2003, 2007 and 2010
• MS Exchange Server: 2003 and 2007
• Citrix: XenApp 4, 5 and 6 Access Gateway Enterprise 9
• Blackberry: Enterprise Server 4.17 and 5, Desktop Manager 5 and 6
• Symantec: Backup Executive 11 12, End Point Protection 11 12
• McAfee: Antivirus and Antispyware Enterprise 8i
• Maxwell System and Field-Centrix application
• LANDesk management suite
• FootPrint
• VMWare 5.10
• OS: MS Windows: Server 2003 2008, Desktop XP, Vista, wins7, Mac X Lion and Army DISA AGM
• Cisco: OS and ASA
• Other: 9 years of IT experience
• 6 years of experience in administering large Windows 2003/Windows 2008 Active Directory environments with multiple sites
• One year of hands-on experience in administering large Exchange 2007 environments and 5 Years of hands-on experience with Exchange 2003
• Experience with DNS and WINS in large environments
• MCSE 2003 Certification, MCST: Vista, Security
• Good verbal and written communication skills
• Team player
• Experience in Blackberry, Email Encryption, Anti-spam and Anti-virus
• MAC OS, Iphone and Ipad
• Experience with IBM, Dell, HP, Toshiba, Lenovo and Client server hardware and configuration

EXPERIENCE

Confidential

Sr. Technical Support/System Admin

• Identify and resolve software and hardware issues on the real time infrastructure and data delivery networks LAN and WAN
• Interact with system engineers, application support teams, developers and communication technicians to manage and support servers
• Isolate and fix problem in malfunctioning equipment of software
• Accept ownership of issues until a solution is achieved
• Work independently or part of a team on projects
• Responsible and engineer for all Desktop/Laptop/MAC systems design and configure

Confidential

Desktop/System Admin

• Assisting office workers with their computer desktop systems
• Providing computer support services both for software and hardware for an organization's employees
• Testing of computers and ensuring that computer systems are functioning properly
• Identifying and solving any problems that affect computer operating systems
• Discussing with individual staff members who work on the computers what the problems is in order to figure out how to help solve the problem. Individual assessments of computer systems to identify the problem s
• Help in examination of network servers equipment and maintenance
• Maintenance of networking systems
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed
• Networking and connecting computers within the same organization to enhance communication
• Training staff and orienting them on how to use computer hardware and software systems
• Troubleshooting routine problems and maintenance of servers
• Responsible for ordering or buying of computer systems that are required or alternatively, working in close liaison with the purchasing and supplies department. This is after carefully assessing the computer needs in the organization
• Carrying out other duties as you may be requested by management

Confidential

Network/System Admin

• Government Contractor Network Admin / Engineer , DOD Secret Clearance
• Designed, executed, delivered, and managed systems and / or application technology solutions Configured, installed, tested, troubleshoot, repaired, and maintained hardware and software systems Provided technical assistance on architectural solutions in supported environments
• Assisted in system management Supported 200 end users through improved security, resource monitoring, and increased performance tuning
• Reduced system downtime 95 by implementing and maintaining backend systems, including Windows, Exchange, Blackberry, Citrix, and Symantec Exe backup
• Closely interacted with Client Support to resolve end user problems Ensured highly available enterprise systems and / or applications
• Proactive with maintenance and monitoring to prevent 99 potential system and / or application problems affecting customers

Confidential

Desktop/System Admin

• Successfully built network of 200 400 users with Windows Server 03, including Exchange 2003, Citrix, SQLS 2000, Web server, Wireless server, Cisco Router / Switch, and Firewall Configured DHCP, DNS, WIN, DC, and AD
• Performed mailbox moves to new Exchange Server
• Setup enterprise-level virus protection with Symantec Enterprise edition Version 11 and McAfee Enterprise 8
• Installed and configured Sybari 8 and 9 for exchange server
• Installed, configured, and administered Blackberry Server Enterprise 4.1 and devices

Network Infrastructure Designer

• Implemented, designed, and configured network switches, routers, firewall, wireless network, and upgrades consisting of Gigabit backbone Managed 100 computers and 30 servers
• Increased network speed for all desktop and laptop users from 10mbs to 100 and 1000 mbs
• Hand selected to perform computer training for clients Designed, implemented, and managed customized hands-on classroom training for internal and external clients Demonstrated and taught users on new products, technologies, and security measures

Server Administrator

• Administered Windows Server 2000 and 2003, Exchange Server 2000 and 2003, back up VERITAS Backup exe ver 10 , Terminal server, Web server, citrix, sqls 2000, Printer server, Files server, Field Centrix, and Maxwell System.
• Company expert on Microsoft Exchange Server 2000 and 2003

Desktop / Laptop Support level II / III

Supported more than 400 employees on-site and off-site via Remote desktop connection, VPN, laptop communication with dispatchers via CDMA, PC, and telephone