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Technical Writer Resume

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St Louis, MO

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PROFESSIONAL SUMMARY:

  • Mid - level technical writing professional with 5+ years of experience, a Bachelor of Arts degree in Professional Writing, and a true passion for delivering high-quality technical documentation
  • Detail-oriented, self-motivated, independent, proactive, audience-focused, flexible, with excellent interpersonal skills and a curious, inquisitive mind
  • Member of the Society for Technical Communication who strives to keep current with trends in the field of technical communication

PROFESSIONAL EXPERIENCE:

Technical Writer

Confidential, St. Louis, MO

Responsibilities:

  • Responsible for the initial creation and current maintenance of a complete user documentation suite for the ITI software product
  • Documented 20 years of software development in 5 years of writing (with no previous written resources)
  • Documenting new products as they are developed, released, and updated
  • Provides essential documentation for the new generation of ITI software currently in development
  • Shift in documentation strategy from “catch up” on existing software to “keep up” with new products
  • Serves as the primary resource for the design, development, and implementation of written user and employee help resources, which now includes several hundred pages of help in a dozen separate documents plus online help
  • User manuals and tutorials
  • Administration and configuration guides
  • Release notes for each new software release
  • Installation guides and system requirements
  • How-to and advanced user articles for monthly newsletter
  • User “cheat sheets” and material
  • New user introductory PowerPoint presentations for use at the client site
  • Researching, writing, editing, and updating both hard-copy documentation and web-based help systems
  • Interviewing subject matter experts including product specialists, developers, and project managers
  • Evaluating and verifying product functionality through testing
  • Assists the Quality Assurance team with release testing and documenting new/existing software issues
  • Proposes and evaluates new methods, tools, technology, and procedures to improve the documentation process and products
  • Move from hard-copy documentation (Microsoft Word/PDF) to online help (Adobe RoboHelp)
  • Move from unstructured (Microsoft Word/Adobe RoboHelp) to structured (DITA/XML) documentation
  • Participates in product planning as requested, including meetings, researching client needs, feature wish lists and specifications, planning notes, etc.
  • Works primarily in Adobe RoboHelp; and Microsoft Word, Excel, PowerPoint, SharePoint, and Visual Studio

Technical Writing Intern

Confidential,St. Louis, MO

Responsibilities:

  • Researched and documented main Confidential /Reuters America data retrieval, storage, and delivery systems for internal developer
  • Systems overview
  • Utility/tool usage guides
  • Build guides and procedures
  • Worked closely with software developers and project managers during research and writing
  • Interviewed the appropriate personnel to learn about the system, file structure, databases, utilities, builds, etc.
  • Accessed and interpreted code files in order to further learn product behavior and functionality
  • Presented each summer’s work to local Confidential and Reuters America managers in oral presentations
  • Worked primarily in Adobe RoboHelp and FrameMaker; and Microsoft Word, PowerPoint, and Visio

Editorial Assistant (Volunteer)

Confidential, Chicago, IL

Responsibilities:

  • Worked as part of the editorial team on matters of production for U.S. Catholic Magazine and ¡OYE
  • Proofreading copy, and reviewing and adjusting layouts
  • Receiving and evaluating submissions, particularly fiction and poetry
  • Arranging for the purchase and use of copyrighted images
  • Negotiating and arranging compensation for creative content (authors, artists, etc.)
  • Fulfilled additional responsibilities as assigned in order to meet strict print deadlines
  • Researched and wrote articles as assigned
  • Participated in feature interviews of prominent authors, leaders, researchers, and others of interest to a lay Catholic audience
  • Responsible for monthly recommended book lists
  • Ensured additional print copies were sent to creative content providers at publication
  • Worked primarily in Adobe InDesign and Photoshop; and Microsoft Word and Excel

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