SUMMARY:

• Senior Technical Writer with experience writing for both hardware and software products as well as technical and non - technical users.
• Hardware experiences range from technical client-server, network appliances to one-button multimedia products.
• My software experiences range from business middleware and network management to data centers and electric cars. Experienced with industry-standard tools and concepts.

TECHNICAL SKILLS:

Applications: SnagIt, FrameMaker 11, PTC/Arbortext Epic 5 (XML) Editor, WebWorks Publisher 2000, Acrobat 9 Pro, Photoshop, Visio 2007, Project 2007, Word 2003, Microsoft Office 2010, Illustrator, Dreamweaver CS4, Camtasia 7, Captivate 4, Adobe Premiere, Autodesk Maya, RoboHelp 9, ClearCase, CVS, Git, Jira, Confluence, VMware Workstation, MindManager Pro 7, Blogger, and WordPress 2.6.

Programming/Scripting Languages: Familiarity with Java, JavaScript, JSON, XML and HTML 4.

Operating Systems: Windows NT/2000/XP, Solaris 7, Windows Server 2003/2008, Red Hat Linux 9, and Mac OS 9.

Keywords: 3D graphics, automotive, Bitcoin, animation, blog, broadband, Confluence, data modeling, digital signage, cloud, encryption, multimedia, Confluence, PBWiki, WordPress 2.6, localization, SharePoint 2007, TV, video production, and virtual machines.

PROFESSIONAL EXPERIENCE:

Senior Technical Writer

Confidential, San Carlos, CA.

Responsibilities:

• Updated (FrameMaker) end user guides that describe how to use big data analytics to mine public and corporate information.
• Regularly conduct meetings with geographically distributed team members and developers.

Technical Writer (Contract)

Confidential, San Jose, CA.

Responsibilities:

• Converted and rewrote end user and administrator guides which describe a (web-based) cloud application that manages and provisions data center hardware and software.
• Created topics using XMetal and applied DITA templates using a minimalistic design to reduce localization costs.
• Updated the UCS Director REST Developer Guide (version 5.1) with updated JSON content.
• Regularly conduct WebEx meetings with geographically distributed team members and developers.
• Regularly updated a (Confluence) Wiki with project status.

Technical Author

Confidential, San Jose, CA.

Responsibilities:

• Used (structured) Adobe FrameMaker 11 to create and update automotive Owner's Manuals (CODA and Fisker) and Quick Guides for clients in the electric car industry.
• Worked with UK-based production team to update illustrations describing the automobile (touch-screen) user interface as well as illustrations for several Owner's Manuals.
• Updated Fisker Automotive Parts Catalog using Arbortext Editor 5.
• Used 3DVIA Composer to recreate technical illustrations using client's engineering files

Technical Writer (Contract)

Confidential, Fremont, CA

Responsibilities:

• Used FrameMaker 9, Word, and Dreamweaver CS4 to create and update internal process documentation as well as corporate website product pages.

Technical Writer

Confidential, San Jose, CA.

Responsibilities:

• Used FrameMaker 9 and RoboHelp 8 to create and update (software/hardware) documentation as well as online help describing a network management system and IP addressable video encoders.
• Used Vantive bug tracking system to track and update documentation and online help related issues.
• Updated the XML SAPI Guide with new commands and operators.
• Regularly updated the NMX Installation Guide and Recovery Guide (Windows Server 2003 OS/SQL 2008 Server platform).
• Evaluated Camtasia and Captivate in order to explore the feasibility of creating product screencasts.

Technical Writer (Contract)

Confidential, Fremont, CA

Responsibilities:

• Used FrameMaker 7 and Word to create, update, and edit the LamDA User Guide which describes how to analyze semiconductor data for end users.

Sr. Technical Writer (Contract)

Confidential, Redwood City, CA.

Responsibilities:

• Reported to VP of New Media Deployment/Customer Care to create internal process documentation for the Confidential (DSL and Ethernet) division using FrameMaker 7, Word, Illustrator, Visio, Acrobat and Excel.
• Created the Reactor Calibration Guide describing how to configure Linux-based Reactors (PC, projector and infra red vision units) for non-technical audiences.
• Researched and posted internal content.

Sr. Technical Writer (Contract)

Confidential, Santa Clara, CA.

Responsibilities:

• Updated Java Enterprise Systems 4 Release Notes using Epic Editor 5 (XML) and examined software defects using Bugster.

Sr. Technical Writer

Confidential, Sunnyvale, CA.

Responsibilities:

• Updated theBusinessWare EDI (XML) 4.0 User Guide, Installation Guide and Release Notes to reflect new data modeling features and customer feedback.
• Generated Java Help and Microsoft HTML online help with Web Works Publisher and Robo Help.
• Created the HTTP Connector Guide (API documentation) which describes how the HTTP connector provides connectivity between a BusinessWare system and network applications using HTTP protocols.

Sr. Technical Writer (Contract)

Confidential, Mountain View, CA.

Responsibilities:

• Updated the Go Secure for Web Applications (MPKI) 6.0 Installation and Configuration Guide. I documented how to secure Web interfaces to applications, implement digital signatures to authenticate users, and protect e-commerce transactions.
• Updated the Go Secure for Web Applications 6.0 Developer’s API Guide with new VBScript, JavaScript and Java methods and properties.

Technical Writer

Confidential, Menlo Park, CA.

Responsibilities:

• Updated major portions of the Sun Ray Enterprise Server 1.1 Administrator's Guide using FrameMaker 6 on Solaris and Windows NT workstations. Generated online help with WebWorks Publisher.
• Acted as a project lead for the Sun Ray Enterprise Server 1.1 documentation release and lead four other writers to meet deliverable dates according to program team commitments.
• Interviewed former Sun Labs scientists to capture product content.

Sr. Information Developer

Confidential, Fremont, CA.

Responsibilities:

• Planned and wrote customer information plans as well as Installation and User Guides (LAN/WAN) using FrameMaker 5.5 on Solaris and Windows NT workstations. I was responsible for updating routing/network management software and hardware documentation.
• Created new FrameMaker templates to accommodate new product guides.
• Updated the LAN/WAN Exchange (router) product documentation to reflect changes in Cisco IOS release 11.0.

Technical Writer/Technical Support

Confidential, Fremont, CA.

Responsibilities:

• Used FrameMaker to develop and maintain the writing, formatting and proofing of consumer-oriented, multimedia User Guides and Installation Guides in a start-up environment.
• Product line included multimedia kits for PCs (sound cards, CD-drives, and video capture cards) as well as multimedia applications.
• Assisted in the development of an installation video and user guide redesign based on customer support feedback.
• Established working relationships with contract writers and illustrators as well as printing and translation vendors.