SUMMARY Experienced internet designer/technical writer/graphics in print-bound and online formats with broad business background as a developer and business analyst in the financial, telecommunications, insurance and Supply Chain industries. Documentation areas of concentration include Change Management, IT Systems, IT Security, and Sarbanes-Oxley.

SOFTWARE MS Windows, MS Office Suite, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, Adobe PageMaker, Adobe FrameMaker, Adobe InDesign, Adobe Dreamweaver, JavaScript, Quadralay Web Works, HTML, XML, SQL, Homesite, Microsoft Visual Source Safe, TOAD, PERL, PHP, Livelink, Macromedia Contribute Content Management System , Adobe Fireworks, Adobe Flash, Banner Development, Graphic Wacom Tablet, Microfocus .Net Express

Previous programming disciplines included IDMS/Adso/ DB2/SQL, SQL Server, ASP and Relational Database Design.

EXPERIENCE

Confidential

Technical Writer

Technical Documentation Analyst

• Used Adobe FrameMaker to put together over 45 documents and combine into one for the purpose of having one document that explained application specific procedures, roles and responsibilities, scope and overviews of different departmental functions. The same featured document was done in MS Word. The documentation was provided with table of indexes, table of contents and a list of tables. Visio and Excel modules were also included.
• Remote Access Instructions a manual to acquaint the user with the RSA Token and provide access to a Citrix Application function.
• Created Cisco EX90 User Guide for users who are unfamiliar with the system. This was an in-depth manual that explained all aspects of using the system.
• Avaya Voice Mail This was a system that explained to users in a plain and simple way what the Avaya System was and how to use it.
• Other systems were created and documented according to specifications and management review.

Environment: MS Word, Adobe FrameMaker, Adobe InDesign, MS Visio, MS Windows 7, Adobe Illustrator

Confidential

Tech Writer/Web

Business Analyst/Technical Communicator

Technical Communicator/Business Analyst

• Using MS Word and Adobe FrameMaker, several manuals were created and maintained for Human Resources department. Word documents were converted and created for Adobe FrameMaker documents and updated to reflect latest changes
• Created several Adobe PDF documents that served as on-line forms for user input. Each form was designed so that input received was formatted, date-validated and pre-edited. Field sizes were completed and verified during user input

SharePoint Administrator:

served as gatekeeper for all corporate admissions and provided password activations and levels of access for clients.

Version Control maintained specific versions for modules and programs

Environment: MS Word, Adobe Acrobat, Adobe FrameMaker, Windows 7, Adobe InDesign, MS Visio, SharePoint

Confidential

Technical Writer/Analyst

Systems Analyst/Documentation Analyst

Technical Writing/Analysis/Graphics

• Performed as an individual analyst and team member in the transference of production modules from SharePoint to Confluence
• Worked in Supply Chain where documentation was provided on Oracle errors and their possible solutions for user community
• Created On-line User Guides detailing Multi-Enterprise demands and Demand Sensing Analytics to support Historical Sales, Current Orders and Shipping and Location data
• Provided documentation for company's inventory tracking and prediction forecasting model
• Used InfoMapping to organize attachments, blogs and webshare content from Project Locker to Confluence CMS
• Used QlikView to perform analysis of demand forecasting and available inventory from an Excel spreadsheet
• Provided a User Guide for a timesheet function Replicon showing how to enter timesheet information in more than one browser. The timesheet itself was in two different phases:
• Administration for administrators entering hours. This could be for themselves or for regular employees.
• User for regular employees. A limited version for employees.

Environment: MS Word, Adobe Acrobat, Adobe FrameMaker, Windows 7, Adobe InDesign, MS Visio, SharePoint, Confluence, QlikView, Supply Chain Mgmt.

Confidential

Technical Writing/Graphics

• Created policies and procedures manual for Life and Disability departments within a National Benefits Insurance Fund
• Generated templates and style sheets for use by claims analysts, claims examiners and supervisors in daily tasks
• Provided direction to clerks, analysts and claims personnel for choice of document styles and forms
• Created maintenance for several HTML pages that were used for company's international Web site
• Used Visio to create a dynamically linked chart that referenced online modules defined in the company's Web site

Environment: MS Word, Adobe Acrobat, Adobe Fireworks, Adobe Photoshop, Windows 7, Adobe InDesign, Adobe Illustrator, MS Visio, Adobe Dreamweaver

Confidential

Tech Writer/Web/Graphics Specialist

Technical Writing/Graphics

• Designed and created user manuals for dual carbon/smoke detector units
• Worked with design and electrical engineers to gather specifications and graphic schematics for user guide and manual placement
• Used Adobe Illustrator and Adobe Photoshop in conjunction with Adobe InDesign to illustrate electronic/electrical components for various versions of user manuals
• Coordinated meetings and technical reviews using Adobe Acrobat for PDF based manual assessments

Environment: MS Word, Adobe Acrobat, Adobe Fireworks, Adobe Photoshop, Macintosh OS 10.2.x, Adobe InDesign, Adobe Illustrator, MS Visio, MS Publisher

Confidential

Technical Writing/Web Graphics

• Designed email mailers and promotional pages for marketing to client's customers base
• Used Adobe Photoshop to manipulate photographic images for company's catalog and mass mailing campaigns
• Created HTML Landing Pages from graphics produced in Adobe Fireworks and Adobe Illustrator. Page optimization were kept to a standard size to aid in quick loading within target browsers
• Final email HTML was developed in Dreamweaver and tested across relevant browsers

Environment: MS Word, MS Excel, Adobe Acrobat, Adobe Fireworks, HTML, Adobe Photoshop, Adobe Dreamweaver

Confidential

Sr. Technical Writer

Technical Writer/Graphics

Technical Writing

• Designed and created corporate marketing user manual/instruction guide for in-house developed system.
• Worked closely with IT managers and system developers to effectively gather and analyze requirements and business rules.
• Independently created application diagrams, process/system flows and screen shots of various user interfaces

Environment: MS Word, MS Excel, Adobe Acrobat, Macromedia Fireworks, HTML, Adobe Photoshop, Visio, Adobe InDesign

Confidential

Web Design/Web Development/Graphic and Content Development

Web Developer/Technical Writer/Graphics

Web and Technical Writing

• Designed and created entire Web site from concept to production for a municipal client using Macromedia Dreamweaver, CSSII, Adobe Photoshop, Adobe Illustrator CS
• Provided all photography and graphic content which were edited, sized and optimized using the Adobe and Macromedia suite of products
• Created all animation and accompanying text using JavaScript and DHTML
• Used Cascading Style Sheets CSSII to provide a uniformity and flexibility of design
• Interfaced with city management and Human Resources for coordination of requests from various departments and site design changes
• Provided user manuals and online instruction sets for downloading various municipal forms and applications for users in both Netscape and Internet Explorer
• Banner Development: Created many standard sized banners in both animated gifs and Flash
• Use Cases and UML methodology used to document Web site scenarios and project requirements
• Visio diagram flowcharts used to show Web site navigation and links

Environment: MS Word, MS Excel, Macromedia Dreamweaver MX 2004, Adobe Acrobat, Adobe Illustrator CS, Macromedia Fireworks, HTML, Adobe Photoshop, UML, Use Cases, Visio, Adobe InDesign

Confidential

Sr. Technical Writer/Online Help Authoring

Business Writer/Technical Writer/Graphics

Financial

• Created a series of user online Help HTML and MS Word documents for a multinational financial corporation. These applications were used by Human Resources and corporate management to conduct day-to-day employee management and application tracking.
• Conducted user interviews and business analysis in order to determine the most effective way to construct the various help systems and tailor these sections to the appropriate departments.
• Created illustrations and graphical components that were integrated into the design and output of both the single-sourced print documentation and the HTML based help application.
• Interfaced with the IT technical team, department management and users of Human Resources in order to integrate the requirements and specific target objectives for the resulting application.
• Visio diagrams used as an analytical tool for business and system function analysis.

Environment: MS Word, MS Excel, MS PowerPoint, Adobe Acrobat, Adobe Illustrator, Macromedia Fireworks, Macromedia Dreamweaver MX 2004, HTML, Quadralay WebWorks, Windows 2000, Visio