SUMMARY

• Passionate Technical Writer with strong technical writing skills in documenting User Interface (UI), Developer, Deployment, HR, and Security documentation.
• Experience in writing HR policies and processes and transforming HR strategies into engaging content.
• Extensive experience creating documents and materials for HR tools like Workday and ADP for platform/system implementations.
• Well - versed in creating style guides, templates, and documents with a uniform range of styles and tone consistency.
• Expert in creating and maintaining HR Policies and Procedures, Technical Requirements Documents (TRD), Quality Assurance Plans (QAP), Design Specifications, Standard Operating Procedures (SOP), Requirements Traceability Matrix (RTM), Installation Guides, Release Notes, End-user guides, Factsheets, User- manuals, Process manuals, Quick guides, Web Mock-up screens, Templates, materials, and FAQs.
• Trained working in PMO Department diverse SDLC methodologies such as Waterfall and Agile Software Development Life Cycle process.
• Experience creating interactive User manuals and materials with more visual content, such as screenshots with detailed instructions and screen recordings.
• Experience coordinating with a team of business analysts to gather information about their Business requirements and convert them into functional and technical requirements.
• Actively involved in developing, coordinating, executing, and managing QA, User Acceptance Testing (UAT), and Deployment Implementation Plans.

TECHNICAL SKILLS

Technical Writing Tools: MS Office Suite (MS Word, MS Excel, MS Visio, MS PowerPoint), Google Workspace (Google Docs, Google Sheets, Google Sites), Snagit, Swagger, Tango, Adobe Photoshop, Adobe Acrobat DC, Lucidchart, Grammarly

Cloud Platform: Amazon Web Service (AWS)

Project Management Tools: MS Project, Trello, Airtable

UX Design Tools: Adobe XD, Adobe Illustrator, Adobe InDesign

Content Management: GitHub, SharePoint, WordPress

Software Methodologies: Waterfall, Agile, Scrum

Web Technologies: JSON, XML, Ruby on Rails, JavaScript, HTML, CSS, SQL

Test Management Tools: Postman, Jira

CI/CD tools: Jenkins, Docker, Cloud formation, Gitlab

PROFESSIONAL EXPERIENCE

Confidential, NY

Technical Writer

Responsibilities:

• Drafting System diagrams, Flowcharts, Installation guides, Deployment Plan, User guides, User Manuals, User Access Guides, Maintenance guides, Factsheets and Quick Guides to assist teams in understanding the solutions and procedures.
• Assisting DevOps team in documenting and maintaining CI/CD pipeline workflows for Jenkins and GitLab CI.
• Documenting incident management play book to assist the teams during unplanned outages.
• Analyzing API responses in JSON & XML and performing API testing.
• Documenting IT Security Policies such as Acceptable use policy, Confidential Data Policy, Incident response policy, Network security policy, Password Policy and Business Policies & Procedures for various applications.
• Drafting technical design documents like process flow diagrams, network topology diagrams and data flow diagrams using MS Visio.
• Documenting Contingency plan policy documents for the Security team.
• Conducting technical JAD sessions with Technical SMEs and technical groups to gather technical requirements and drafting detailed Technical Requirements Document (TRD) explaining the design, development and logical implementation of solutions to support the automation and/or improvement of technical processes for the project.
• Developing a plan for Workday for creating adequate materials for the end-users to help them understand the new tool and provide satisfactory in adapting it.
• Drafting Onboarding, Quick Guides (QRGs), Factsheets, and FAQs for different user roles to describe steps and business processes for specific modules within Workday.
• Developing Process manuals for the Benefits team, describing a detailed overview of the annual enrollment process, which includes collaboration between multiple user roles.
• Drafting User- manuals defining Workday system functionalities available to particular user roles helping the user navigate and understand the system.
• Developing Transition guides for end-users, explaining to them the onboarding and account maintenance requirements from ADP to Workday.
• Creating structured document templates for the HR team to document HR Policies and Procedures to communicate consistent and engaging information throughout the organization.
• Creating Workday Onboarding, Offboarding, Job change, and other business process flow charts for the HR team.
• Drafting Installation Guides, Deployment, and Security documentation to assist development and data teams in understanding the solutions, processes, and procedures.
• Creating website mockups and system instructions with a more accurate, logical, and easy to read comprehensive approach using Adobe Photoshop.
• Developing Style Guides for the organization to ensure multiple contributors can create materials in a clear and cohesive way to reflect uniform style and tone consistency from design to writing.
• Drafting Project Plan, Project Scope Statement, Iteration Plan, Communication Plan, Change Request Management, Release Management Plan, and Quality Assurance Plan templates for the PMO team.
• Assisting the PMO team in implementing Project Management Principles and Standard Operating Procedures (SOPs) by setting up formal project management structure, well defined project goals and objectives.
• Developing Project Management Dashboard to display reports that highlighted performance, progress, and problems that may require attention for the projects.
• Creating and maintaining Risk, Issue, and Action logs to identify potential risks and track down actions and issues events during the project life cycle.
• Organizing activities for users this included scheduling, organizing, and conducting sessions.
• Creating and maintaining Requirements Traceability Matrix (RTM) to track all the project requirements and made sure that all the project requirements are being met at the end of each Software Development Life Cycle (SDLC).
• Conducting technical JAD sessions with Technical SMEs and technical groups to gather technical requirements and drafted detailed Technical Requirements Document (TRD) explaining the design, development and logical implementation of solutions to support the automation and/or improvement of technical processes for the project.
• Managed requirement gathering sessions with cross-functional departments, built thorough agendas for the meetings, made sure to follow the agenda during the meeting, gathered action items, and drafted meeting minutes for requirements related meetings.
• Performed GAP analysis to identify and measure details in the current and future technical process in conjunction with Subject Matter Experts (SME’s).
• Drafted Solution Design Document (SDD) for providing the development team with clear and concise instructions on what and where source code changes are expected.
• Drafted Coding Standards document for Ruby on Rails and JavaScript to ensure that developers working on the project follow specified guidelines to maintain code consistency.

Confidential

DevOps/ Cloud Engineer & Technical Writer

Responsibilities:

• Drafted System diagrams, Flowcharts, Installation guides, Deployment Plan, User guides, User Manuals, User Access Guides, Programming Guides, Operating guides and Quick guides to assist development and data teams in understanding the solutions, processes, and procedures.
• Documented LAN/WAN application operational guides which will consist of Monitoring guidelines, Server guidelines.
• Drafted Network Topology diagrams to provide a visual representation of network architecture and help users understand the network's different elements and connections.
• Documented System profile for Tier 1 applications, which would consist of System Monitoring guidelines, Infrastructure details for Production environment, System Dependencies, Operational tools, System Maintenance and operational hours.
• Drafted supplemental logical process-flow diagrams, Infrastructure Architecture diagrams, Network Diagrams and Data Flow diagrams using MS Visio.
• Documented e-Learning Materials, Video tutorials, Online Help, Frequently Asked Questions (FAQ’s) and Standard Operating Procedure (SOP’s).
• Co-authored change management control plan, created risk analysis documents and created risk management plan.
• Created Mock-up screens and Video helps using Snagit for materials and User Guides.
• Worked on documenting IT security Policies such as Acceptable use policy, Confidential Data Policy, Email Policy, Mobile device policy, Incident response policy, Network security policy, Password Policy and Wireless and guest wireless policy.
• Documented visually intensive user guides including photographs, drawings, diagrams, animation, and charts that increase users’ understanding.
• Organized activities for users to get trained on new systems or on system enhancements, this included scheduling, organizing and conducting sessions.
• Determined the Release, Stage and Future Book of Work for deferred Change Requests.
• Compiled created quarterly Release Notes, maintained Release Calendar for IT project releases and conducted release management meetings.
• Documented defect management play book, which included entire defect management process.
• Involved in documenting user manuals, materials, online help user access guides, FAQ’s, end user guides, Statement of Work (SOW) and Standard Operating Procedures (SOP).
• Analyze gathered requirements data, verify requirements and create functional specifications (FRD/FRS).
• Developed UML artifacts such as activity diagrams, class diagrams, process flow diagrams, data flow and swim lane diagrams.
• Documented IT Network protection and Information Security Policy which will include procedures and policies related to System Access control, Systems Privileges, Data and program Backup, Portable computer, System Privileges, and many more.
• Participated in documenting Contingency planning policy documents.
• Conducted and documented Business Impact analysis (BIA) for Disaster Recovery
• Documented business rules and worked with business intelligence professionals and Sr. data architects for successful application of business rules to business processes
• Managed the Change Control process for the project as a whole by facilitating group meetings, one-on-one interviews and JAD sessions with the Business and IT Team members.

Confidential

DevOps Engineer

Responsibilities:

• Developed & maintained CI/CD pipelines, and managed access to AWS resources for the company as well as clients.
• Responsible for configuring Jenkins server to automate CI/CD pipeline for Java and Angular projects and implementing CI pipeline for .Net, React Native, iOS and Android projects using GitLab CI.
• Configured HIPAA compliant infrastructure on AWS for SaaS providers.
• Managed AWS accounts of multiple clients, including setup and configuration of EC2 instances, RDS database, VPCs, Subnets, Elastic Load Balancers, IAM user roles, and S3 buckets.
• Created Cloudformation templates for dev, qa & prod environments to automate infrastructure.
• Developed a shell script to perform backup of Git repositories and stored it in AWS S3 bucket.
• Implemented automated patch management using AWS Lambda(Python) and AWS System Manager.
• Implemented network peering between different AWS account VPCs.
• Responsible for reducing AWS costs for multiple clients having projects from small to large sizes up to 50%.
• Responsible for monitoring system/application server logs using GreyLog and Grafana to detect Prod issues.
• Analyzed and resolved errors related to code development, branching, merging, and building of source code using Git, along with Linux administration.
• Acted as Solutions Architect for clients to set up dev, qa, and prod environments.