Technical Writer & Instructional Designer

• 8 years of experience as an instructional designer and technical writer focused on design, development and implementation of training materials and technical documentation for computer software and hardware, manufacturing equipment, data center relocation, network security and medical devices.
• Developed Instructor Led Classroom Training (ILCT), e-Learning, Web Based Training (WBT), Computer Based Training (CBT), Webinars and Seminars
• Strong adherence to compliance requirements
• Expert in ADDIE model for developing training materials.
• Knowledge of ADKAR change management process
• Experience working with Learning Management Systems (Vasont, Moodle and Blackboard)
• Strong expertise in Microsoft Sharepoint
• Strong hands-on experience with e-learning tools Captivate, Articulate, Camtasia, Lectora and Madcap Flare.
• Extensive experience working with screen captures using SnagIt
• Experience developing quizzes and puzzles for interactive learning
• Experience with a wide range of desktop publishing and content management software including the Microsoft Office suite of tools, Framemaker, Doc-to-Help, RoboHelp, Media Wiki, and several web content managers and graphics programs.
• Certified in HTML5

Technical Skills

Adobe Captivate, Camtasia, Lectora, Adobe Framemaker, Articulate, DITA, Adobe Photoshop, Dreamweaver, Flash, Illustrator, Acrobat Professional, Microsoft Office, Sharepoint, Visio, Project, XML, RoboHelp, Doc-to-Help, ReqPro, Flare, SnagIt, Vasont, Moodle, Blackboard, WebEx, GoToMeeting

Confidential— Milwaukee, WI
Technical Writer, June 2011 to Present
Client: Confidential
Confidential uses Ventyx software to automate end-to-end workflows for field workforces from forecasting, job scheduling and optimizing order assignments, to dispatching work to the field, order processing and measuring performance. The company upgraded their software version from 8.0 to 8.1.2. The field crew needed a formal end to end training on the new version. A training project was implemented for that purpose.

Responsibilities:

• Developed a detailed training curriculum for the project
• Developed re-usable templates for training modules
• Collaborated and interviewed SME’s in different locations
• Compared Ventyx 8.0 and 8.1.2 and developed in-depth training materials
• Went on field trips with crew to see their working culture and understand their software skill level
• Captured screenshots of the upgraded version using SnagIt
• Developed simulations using Adobe Captivate
• Converted the modules for both print and online media
• Scheduled and participated in reviews
• Documented procedures throughout the project
• Created quick reference guides for all tasks
• Maintained a Sharepoint site to upload all the training modules

Environment: Ventyx 8.0, Ventyx 8.1.2, Windows XP, Microsoft Office 2010, Lotus Notes, Sharepoint, SnagIt, Adobe Captivate

Client: Confidential

Promoted

Responsibilities:

• Worked on the ViewE project to create wiki content on Media Wiki.
• Created individual wiki pages for all kinds of architectures used.
• Authored explanatory wiki pages for new terms and glossary.
• Edited and proof read the pages previously created and used internally by engineers on the projects.
• Converted word document and PDF content to wiki pages.
• Categorized the wiki pages and interlinked associated pages.
• Created process flow diagrams in Visio and uploaded to the wiki.
• Converted and uploaded images from word documents to wiki.

Environment: Windows XP, Lotus Notes, Media Wiki, SharePoint, XML, HTML

Confidential— Greensboro, NC

Technical Writer and Document Editor, January 2010 to May 2011

LFG migrated data from DTS to SSIS as a part of data center relocation project. Migration, testing and documentation were performed from different locations. Training materials had to be developed for the users of SSIS. Status updates, project coordination, help guides, quick reference guides and how-to guides had to be developed.

Responsibilities:

• Coordinated, planned, developed, edited, and maintained training materials, how-to guides and quick reference guides.
• Reviewed, edited and proofread training materials for sentence formation, grammar and punctuation adhering to the standards.
• Created simulation videos for the end user training
• Responsible for producing Business and Data, Requirements documentation, Traceability Matrix, Test Cases, online, Help, and a Computer-Based Training (CBT).
• Created quizzes and puzzles for better learning experience and results
• Documented SQL package migration for data center relocation project with developers.
• Used editorial judgment to create useful and well-designed documentation.

Environment: Windows Vista, Microsoft Outlook, Microsoft Office 2007, Camtasia, HTML, Adobe Photoshop, Captivate, SnagI

Confidential— Columbus, OH

Instructional Designer, September 2008 to December 2009

Served as instructional designer on projects across all lines of business. Improve employee performance to support business objectives through design and development of variety of instructional products. Mentor and coach team members unfamiliar with instructional design and PNC Instructional System Design (ISD) process.

Responsibilities:

• Created consumer product web-based training deliverables for over 13,000 National City employees converting to PNC consumer products, which contributed to successful conversion of National City consumer banking customers to PNC Financial Services Group.
• Created consumer product web-based training deliverables for over 13,000 National City employees converting to PNC consumer products, which contributed to successful conversion of National City consumer banking customers to PNC Financial Services Group.
• Designed new creative, blended on-boarding program for Bank Operations as both instructor-led and web-based training courses for new hires outside the PNC footprint
• Created web-based training to introduce PNC points banking rewards program to all legacy PNC audiences and changes to processes servicing the rewards program to legacy National City employees, which contributed to its successful launch to PNC customers.
• Led project team to formalize instructional design process used within PNC University, which contributed to a more uniform project flow within the department.
• Programmed updates to existing web-based learning modules using Saba Publisher, which provided more timely updated and correct training to learners.

Environment: Microsoft Office, Adobe Captivate, SnagIt, Sharepoint, WebEx, HTML, Camtasia

Confidential—Lexington, KY

Information Developer, February 2007 to August 2008

Confidential provides businesses of all sizes with a broad range of printing and imaging products, software, solutions and services that help customers to print less and save more. Training materials, on-line help, user guides and quick reference guides had to be developed for multiple products. Content management system and learning management systems are used for the distribution of documentation

Responsibilities:

• Developed user guides, online help, and training materials for networked printers and software applications.
• Extensively used Vasont (content management system) and Arbortext Epic (XML editor) to create reusable, single-source XML content
• Created training materials using Captivate and maintained Moodle LMS.
• Worked with editors, planners, and illustrators within a formalized process to deliver accurate, grammatically correct deliverables to meet deadlines. Interface with international group of writers and SMEs to gather and validate information
• Used beta releases of software to assist with user guide creation.
• Read product specifications, consumer support call statistics, and other primary sources of information to create and update product guides.
• Managed own documentation products and schedule within general guidelines provided by planner. Work with Build Team to place completed publications, including translated versions, onto CD builds using Subversion.
• Provided feedback to software developers during development regarding program usability and clarity of on screen instructions.
• Participated in the UAT for the usability of training materials.
• Worked with the Human Factors group to improve the user experience based on product testing.
• Organized and manage all networking content in user product guides for all consumer and business products.
• Worked both independently and collaboratively to create product documentation.

Environment: Windows XP, Microsoft Outlook, Microsoft Office 2007, Adobe Framemake

Confidential—Paramus, NJ

Technical Writer in Web and Marketing, July 2005 to January 2007

Magic Solutions specializes in help desk automation and asset management software

Responsibilities:

• Recruited contributing authors, and managed an intern each summer
• Managed staff responsible for creating product documentation, technical training programs for clients, the Company\'s Intranet and Web sites, sales guides and marketing collateral.
• Developed strategy, designed user experience and managed development of Web site to provide sales tools to nationwide sales force.
• Defined and managed the development of an online help and Web-based self-help strategy.
• Redesigned all documentation and training materials to improve usability.
• Reduced the size of printed product manuals 50% while increasing on-line documentation 150%.

Environment: Windows XP, Microsoft Outlook, Microsoft Office 2007, RoboHelp, HTML, CSS

Confidential— Somerset NJ

Technical Writer, June 2004 to April 2005

Confidential is a leading provider of IT infrastructure management solutions, including KVM, power and serial monitoring and management solutions.

Responsibilities:

• Researched, developed and wrote technical documentation for a variety of Raritan Computer products.
• Wrote and maintained product installation and user guides for IP KVM switches.
• Worked closely with product engineers, managers, developers and testers to become familiar with both new and existing product technology.
• Reviewed, edited, proofread and revised obsolete documentation, as well as, created graphical images, flow charts, and diagrams for inclusion in new documentation.
• Conducted forward-looking research into online help and document translation to support an international base of end users.
• Identified problems and suggested revisions; coordinated layout and organization of documents, published documents in print, on CD and in web-based format.
• Developed a document template to standardize the customized look and feel of Raritan documentation.

Environment: Windows XP, Microsoft Outlook, Microsoft Office 2007, HTML, CSS

Education & Certifications

Confidential Institute — Chicago, ILMasters of Science in Information Technology and Management

Confidential— Online Certification Provider
HTML5 Certification

Workshop

• Delivered a hands workshop for STC (Society of Technical Writers) Wisconsin Chapter on how adding HTML5 to their skillset would be helpful for Technical Writers and how to create a webpage in HTML5