CAREER OBJECTIVE

I am seeking apermanent Senior Technical Writer position in the Dallas, TX area.

SUMMARY OF QUALIFICATIONS

I have qualityexpertise and years of experienceas a Technical Writer, Documentation Quality Editor, Instructional Designer, Web - Based and Leader-Led Training Developer, Web Developer, Dynamic/Interactive Document Developer, SEO/E-Commerce Analyst, E-Marketing Developer, Customer Relationship Management CRM Specialist, and/or Documentation Specialist. EXPERIENCE

Confidential

Technical Documentation Writer

Responsible for complete customer system documentation packages, including system reference and users guides,for warehouse and pharmacy automation systems. Initiated numerous customer documentation improvements, created training documentation and supported employee training.

Confidential

Technical Writer

Following extensive usability and functionality requirements, developed complex, interactive, dynamic insurance forms. Self-taught and mastered Adobe LiveCycle Designer, an XML and JavaScript based software program that exports user fillable/savable forms in PDF format. Used Instructional Design techniques to develop training material on the software and functionality of the dynamic/interactive forms.

Confidential

Technical Writer/Editor/Desktop Publisher/Word Document Specialist, Offsite Freelance Position

Created and/or updated Summary Plan Description SPD documents for three separate clients. Duties included writing, editing, proofreading, updating content, adding graphics and tables, making corrections, and formatting. Using Microsoft Word, DocuTools, and information mapping. Clients included:

Confidential

Worked with extensive 2011-2012 email marketing campaigns to classify them for analytic evaluation. Classifications were based on brand, scope, purpose, offers, message types, and incentives.

Confidential

Marketing Department - Assistant Marketing Coordinator, Onsite Freelance Position

Marketing Communications Department. Worked with SalesLogix, a Customer Relationship Management CRM program, to standardize and clean up their existing Federal Credit Union database. Also transcribed a corporate webinar oral Q A session into text format, for inclusion on the company website.

Confidential

Technical Writer/Editor/Desktop Publisher/Word Document Specialist, OnsiteFreelance Position

Made modifications to the Fannie Mae STAR Program Guide, a reference guide. Duties included extensive updating of the content, revising and formatting tables and charts, and editing. Tracked changes and fully formatted document. Took part in conference calls with client. Used Microsoft Word, DocuTools, and Visio.

Confidential

Interactive Production Artist/Web Development, Short-term Onsite Contract Position

Developed interactive web pages for a Victoria's Secret interactive customer loyalty website. Utilized existing web style guide, HTML, CSS, JavaScript, and Photoshop. Website: Confidential

Confidential

Software Developer/Project Lead

Responsible for the software development and testing of educational institutions' accounting, payroll, and student management systems. Used HTML, XML, C, HQL, and SQL Server. Also, JavaScript, Microsoft Visual Studio .NET, Access, Visio, Excel, and Word. Used project management and information mapping techniques to plan and develop queries necessary for extracting information from databases.

Confidential

Web Services Manager

Developed and managed multiple websites. Added e-commerce functionality to static websites. Assisted the Marketing Department with the development of landing pages for use with pay-per-click advertising. Created animated logos used in training videos for web-based training on the distributor's website. Used HTML, CSS, XML, JavaScript, Flash Animation and Flash ActionScript, Illustrator, Photoshop, and Dreamweaver. Software used included Microsoft Word, Excel, Visio and PowerPoint. Information mapping and project management. Main Sales Department website

Confidential

Instructional Designer, Contract Assignment

Developed web-based,instructor-led, and blended training courses for the AT TCenter for Learning.Responsibilities included web-based, leader-led, and blended training design and development. Usedinformation mapping to increase efficiency and improve customer service. Used Adobe Presenter, Microsoft Word and Power Point to develop training materials created and/or updatedinteractive simulations using Snag-It and Adobe Captivate developed and/or updated instructional games using Flash Animation and ActionScript, developed and/or updated knowledge check questions. Participated in train-the-trainer telephone conferences.Weekly telephone team meetings stressed strong communication skills and team participation. Skills used included Instructional Design, Web-Based Training, Project Management, Flash Animation and Flash ActionScript, DocuTools, Adobe Connect, Information Mapping, HTML and CSS.

Confidential

Web Developer/E-Commerce Analyst

Online store website development, keyword research, site analysis design using search engine optimization methods,and coding in HTML, CSS and Yahoo Store RTML. Used information mapping techniques in the planning and development stages. Responsible for content and copywriting, technical editing, photo editing graphic design,manufacturers' logo copyrights, online layouts, monitoring search engine ranking, web site analytics, pay per click campaigns, email marketing, competitive analysis, and comparison shopping. Software included Dreamweaver, Flash, Photoshop, Fireworks, SnagIt, Microsoft FrontPage, Visio, Word, Excel, PowerPoint, and Project.

Confidential

Applications Engineer/Field Operations Engineer/Technical Writer

Standardization and Modeling - Detail Engineering Department. Solely responsible for the creation of the Standard Installation Materials Catalog, used by 680 internal customers, and as leader-led and web-based training material. Acquiredand controlled OEM documentation referenced in Site Surveys Models. Created cable assembly drawings and distributed them internally to Purchasing Quality, and externally to Outside Vendors for manufacturing.UsedDocuTools,instructional design skills, information mapping techniques, project management and writing skills, to improve efficiency and customer service. Used Adobe RoboHelp, AutoCAD, Microsoft Word, Excel, Project, PowerPoint, and Visio. Recipient of the 2000 President's Award for Customer Service Achievement, for outstanding performance and commitment to excellence during Fiscal Year 1999.

Confidential

Technical Illustrator, Contract Assignment

Created electrical schematics, block diagrams, graphs and board layer drawings for data sheets, user guides, and application reports. Used Microsoft Visio, Word, and Excel, Illustrator.

Confidential

Technical Writer/Technical Illustrator, Contract-to-Hire

Designed, created, and/or modified existing graphics, wrote technical content, and formatted documents used in the Proposals and Document Services Department. Led Benchmarking project, focused on documentation process and product improvement. Used Microsoft Project, Visio, Word, Excel, Illustrator.

Confidential

Technical Writer/Editor/Technical Illustrator/Graphic Designer

Developed Parts Books, Operation Service Manuals in the Technical Publications Department for the troubleshooting, repair, maintenance, and parts replacement of Ingersoll-Rand Rotary Drills. Strong technical and copy writing skills, editing, graphic design/development, project management, information mapping, pre-press layout, and communication skills utilized. Interleaf publishing software used.

ACQUIRED SKILLS

• Professional training in RF Technology, Specification Writing, Networking Fundamentals, Telecommunications Equipment Installation, Wireless Telephony and Wireless LANS. Training in Process Breakthrough, Benchmarking, Root Cause Analysis, Leadership, Career Planning, Quality Concepts, Customer Interface Skills, Customer Service Relations, Interpersonal Communication Skills, Oral Written Communication, Constructive Feedback, and Cross-Cultural Awareness.
• Documentation Software: Microsoft Word, Project, Excel, and PowerPoint QuarkXPress, Adobe Acrobat Professional, DocuTools, RoboHelp, PageMaker and FrameMaker WordPerfect, Interleaf, Imagelink, Link One, SAP, Engineering Index Database, and Service Tracking Software.
• Graphics Software: Adobe Illustrator and Photoshop, Macromedia Fireworks and Freehand, AutoCAD, Computervision, Microstation, Visio Professional and Technical, Corel Draw and Photo Paint, Canvas, Spicer Drawing Database, and TAB/db.
• Web Design, Development, Authoring, Programming, Multimedia, Instructional Design, Dynamic/Interactive Document Development, and Database Management: HTML, CSS, DHTML, XHTML, XML, JavaScript, PHP, C, SQL Server, HQL.Dreamweaver, Advanced Flash Animation and Flash ActionScript, Adobe LiveCycle Designer, Microsoft FrontPage, Microsoft Access, ASP.Net, Microsoft Visual Studio .NET, Report SharpShooter, SalesLogix, SnagIt, Captivate, Presenter,Adobe Connect,and Information Mapping. Also, basic understanding and knowledge ofVBScript, PERL, and CGI.