Senior Technical Writer Resume Profile
TX
SUMMARY
I have been doing technical writing for over 19 years. Please refer particularly to my varied employment described below. I personally own Adobe FrameMaker, Adobe Acrobat Professional, Adobe Photoshop, WinZip, SnagIt, and the Microsoft Office Suite, to name a few. I can work from a home office with document scanning and faxing capability.
Key skills and experience include:
- Hardware manuals for equipment installation, troubleshooting, maintenance, and operation
- Software manuals rich in screen captures, GUIs, and command line instructions
- Consumer-oriented user manuals
- Desktop publishing and editing
- Software proficiency includes:
- Microsoft Office and Microsoft Word
- Adobe FrameMaker and Acrobat
- Various graphic capture and editing applications
PROFESSIONAL EXPERIENCE
Confidential
Technical Writer
Created GUI designs and specifications for a new product line of telephones with color LCD displays.Collaborated with subject matter experts SMEs , engineering, marketing, and other stakeholders.
Confidential
Instructional Designer
Edited and formatted documentation for customer service and call center employees.Converted documents from Word to HTML using a proprietary software tool for local and nationwide training via the Web.
Confidential
Technical Writer
Created User Guides for Nokia GSM and CDMA phones sold by Sprint, AT T, and other carriers.Created printed manuals for point-of-sale packaging and for online user guides. Both types of documents utilized step procedures and menu selection to explain how the phones operate.Responsible for establishing project schedules and for acquiring information from SMEs, legal staff, editors, and graphic designer.Helped coordinate translation services and DTP, and was responsible for releasing the manuals for printing and Internet posting.
Confidential
Senior Technical Writer
Converted manuals to HTML and formatted legacy documents for online help. The manuals and online help, walk the technician sequentially through the product operation, using discussion, step procedures, graphics, and flow diagrams to explain sequential operations and operational logic.Suggested GUI design improvements to software designers.Collaborated with management and SMEs in the design and content of documentation.
Confidential
Training and Course Designer
- Created Student Guides for classroom training. Classrooms had installed hardware and switches, and computer workstations for hands-on equipment installation, configuration, and troubleshooting.
- Personally validated the documentation for accuracy using classroom hardware and software.
- Used students in pilot classrooms to help design and evaluate test questions.
- Evaluated several pilot training programs and participated in a web site usability study.
- Prepared PowerPoint presentations used in the student training classes.
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