Skills

Professional Development

• Certified Business Analysis Professional CBAP Designation 2005
• Member International Institute of Business Analysis IIBA Member since 2005
• Society for Technical Communication STC , Member since 2000

Employment History:

Confidential

Sr. Technical Writer

• Developing, sustaining, and managing DOE's technical manuals on PMD contract for the Loan Program's technical manual development and ongoing initiatives.
• Developed and documenting IT Security Policy and Procedures manual for the PMD system and applications.
• Working closely with hardware and software engineers, AutoCAD drafters, technicians, government representatives, and DOE personnel to develop technical contents.
• Writing, editing, and maintaining policies and procedures, technical reports, online content, end-user software and hardware manuals, operator manuals, training guides, tutorials, online help, context-sensitive help, technical specifications, installation guides, , usability and regression testing of software applications.
• Interacts extensively with products owners and development teams to ensure technical compatibility and user satisfaction.
• Translates requirements/specific proposals into highly technical specifications in brief including detailed flow charts and diagrams outlining systems capabilities and processes.
• Works closely with technical staff and provides technical documentation on system architecture and application structure.
• Wrote Communications Plan, and the Standard Operating Procedures SOP for change management.
• Using Structured and Unstructured Adobe Robohelp Acrobat Professional, CS4 Illustrator, MS- Office, Microsoft Word 2007, Microsoft Excel.
• My documents have addressed subject areas like SAS, SAP, Cognos, PeopleSoft and Business Objects

Confidential

Sr. Technical Writer

• Responsible for creating Software Requirements document, Software Design document, Software Test Plan document, Operations Maintenance document, and Service Level Agreements documents.
• Writing Standard Operating Procedures SOPs organize maintain documents editor web-applications
• Creates and updates documents in support of Systems Assurance as part of the Enterprise Project Life Cycle EPLC process.
• Develops a variety of technical and project related documentation including technical manuals, user guides, as well as project management life cycle and software development life cycle
• Writes Business Requirements, Use Cases, Test Scripts, Process Flows, and Training Guides.
• As part of a technical writing team, created online help systems and reference manuals.
• Create flowcharts and diagrams as necessary using Visio and MS office
• Outlines, rewrites, edits, and formats proposals that fully comply with customer requirements in terms of both content and format.
• Ensures that documentation is accurate, complete, meets government specifications, and adheres to standards for quality, graphics, coverage, format, and style.

Confidential

Sr. Technical Writer/Business Analyst

• Responsible for the analysis and evaluation of user business problems and development of system recommendations to meet requirements. Translates high-level business requirements into functional specifications for business application development. Interviews end users to obtain and document the detailed business requirements for projects. Assists in the business process redesign and documentation as needed for new technology. Combines understanding of IT and business processes to recommend solutions.
• Compiles, edits, and authors software and hardware Technical and Maintenance documents including data sheets, hardware data modules, User Manuals, application notes, product briefs, programmer's guides, software development guides, technical reference guides, and white papers, while meeting production deadlines.
• Wrote system evaluations, design proposals, and standards for an XML content management system.
• Conducted evaluation and analysis of various Online Help products and made recommendations for product buy. Implemented Online Help system Doc-To-Help and Content Management Systems.

Confidential

Sr. Technical Writer

• Created, compiled, and delivered complex system/software developmental documentation packages including, but not limited to narratives, logic diagrams, input and output samples, input preparation instructions, job setup information, etc., from technical project team inputs, system requirements analysis, system design specifications, technical system design.
• Conducted interviews with various users and technical staff to gather data for documentation. Researched and translated technical information into Manuals and/or web-based documents for non-technical and technical users.
• Maintained and updated system technical reference documents, user manuals, training guides, network diagrams, SOP's and software life cycle SDLC process documents documented and tracked system change management requests, feasibility studies, and business analysis and test plans
• Developed, produced, and maintained quality technical documents in accordance with standard software development life cycle methodologies and DoD standards.
• Initiated a Communication Plan designated to assist in the creation of a training plan and to implement the training
• Managed technical documentation of website for content design. Used advanced formatting features of WordPerfect and MS-Word and MS Office, including Styles, Master Documents, and other formatting features to make professional printed documents.
• Worked closely with Project Managers, Network Engineers, and Graphic Artists to produce deliverables, including project documentation, project plans, operating procedures, concept of operations manuals, Technical Manuals, diagrams, standards guides, and statistical spreadsheets.
• Responsible for supporting the operations and maintenance of the AHLTA/TMIP software suite project. Works with developers to draft, edit and control system engineering and software development documentation including software design specification ICD test plan and report glossary of terms classification guide/appendix database schema/dictionary Operations Manual.
• My documents have addressed subject areas like SAS, SAP, Cognos, PeopleSoft and Business Objects

Confidential

Sr. Business/Requirements Analyst

• Edited and authored detailed Microsoft Visio workflows and solely responsible for the development of technical documentation in Microsoft Works for the end users of a leading integrated software package.
• Evaluated content management systems, classification systems, and taxonomies for XML content from several hundred magazines.
• Developed documentation, performed business requirements analysis, change management for the software, process charts, and network diagrams
• Developed IT document templates using MS Word. Participated in all aspects of the development life cycle including requirements, design, testing to include unit, integration, system and performance testing , quality assurance, documentation and delivery.
• Gathered and analyzed business requirements and interpreted business needs and issues in order to offer technical solutions that solved the business problem s . Developed recommendations and/or specifications for modifications that resolved the need or issue.
• Interviewed business users at all levels to understand needs and objectives, interfaced with multi-disciplinary teams within the Library of Congress - BI, technology, and analytics - to deliver solutions. Created user manuals and MIS procedures/policy guideline handbooks.
• Use Master Document with work objects. MS Office, XP, Visio, Excel, Word, Powerpoint

Sr. Documentation Specialist Confidential

• As the documentation specialist responsible for all deliverables, performs quality assurance and configuration management functions on all documentation deliverables.
• Document GUI design and enhancements with how-to instructions SOPs Standard Operating Procedures
• Responsible for all software documentation development efforts but not limited to procedure, program documentation, web content - FAQs, user guides, self-help support resources, training materials, technical documentation - white papers, system documentation, user manuals, process and system flows.
• Wrote detail technical documentation including Training Manuals, Maintenance Manuals, Installation Manuals, Use cases, Design Documents following the System Development Life Cycle SDLC guidelines and creation of onscreen videos for training using Camtasia Studio.
• Documenting application specific security standards for adding, configuration management, application access policies, removing, changing users of all of the applications in scope for Sarbanes Oxley.

Confidential

Principal Technical Writer

• Provided Analysis, evaluation and implementation strategies for the migration of FTC's Gauntlet firewall to Checkpoint firewall.
• Designed and Created detailed network drawing reflecting the migration of the Gauntlet firewall to Checkpoint firewall using Visio.
• Wrote test strategy documents for all the migration phases including scalability-testing results. The scalability testing provides results concerning the impact on network bandwidth and passing traffic.
• Provided Documentation for Website management and online help documentation for all database and network architecture using RoboHelp.
• Managed multiple documentation tasks simultaneously and maintained a master schedule of document deliverables.
• Provided leadership and work guidance to personnel less experienced with creating and maintaining technical documentation.
• Tested, validated, and updated processes documentation in the guides, Used tools like MS Word, Power Point, Visio and MS Office Confidential

Principal Technical Writer

• Documented application specific security standards for adding, removing, changing users for all of the applications security strategies in scope for Sarbanes Oxley.
• Primarily focused to write, edit, and publish software user manuals
• Documented and created AOL's security guidelines and processes. Wrote and implemented User guides for the SAS, ERP and Cognos applications used by the financial and billing departments.
• Create SOPs, data flow diagrams, user manuals, other technical reference documents
• Analyzed AOL's Process Improvement needs, recommended improvements, and planned actions to implement improvement. Seen these plans to closure.
• Studied, Documented and improved various process of the organization by eliminating bottlenecks and developing support and tracking systems in compliance with the Sarbanes Oxley Act SOX .

U Confidential

Sr. Business Analyst

• Defined proper templates for program documents, and overall document approval process, by representing Data Management function during regular audits by Quality Assurance. The Data Manager must also document this defined process in an internal Data Management Plan.
• Gathered, resolved and incorporated SDLC comments from SMEs. Managed multiple documentation deliverables: change management plan, communication plan, training plan and materials
• Wrote business improvement process policies and procedures. Produced management presentation materials for deregulated business activities.
• Consolidated Document Management, File Management, Document Standards, and Automation content into Policy, Plan, and SOP documents
• Acquired subject knowledge by interviewing product developers, observing performance of production methods, referring to technical specifications, blueprints, engineering illustrations, and trade journals. Oversaw preparation of illustrative materials, selecting drawings, sketches, diagrams and charts. Conducts quality review on Material.
• Responsible for writes, rewrites and/or edits technical documents such as technical procedure manuals, user manuals, programming manuals, service manuals, operational
• Wrote user guides, manuals, templates to include the Asset Change Management Technical manual. Created user manuals and MIS procedures/policy guideline handbooks.
• Involved in Website management and documentation to define process.
• Gathered product information through discovery and interaction with developers. Performed an integral role in product testing and bug identification. Worked at a remote site with little supervision completed the project ahead of schedule and under budget. Used Word and RoboHelp to produce the documentation.
• Expertise in MS Office, specifically Word, Visio, PowerPoint, and Excel

Confidential

Sr. Technical Writer

• Functioned as primary documentation manager for multimillion-dollar U.S Air Force proposal effort. Edited and proofread, formatted, produced hard copies and managed electronic files for entire process.
• Experienced as a Technical Procedure Writer/Editor/Desktop Publisher
• Developed product high-level plans, procedures, reports, and other documents required for development of modern microprocessor-based electronic equipment. Created end User Manuals and MS Windows help screens detailing the installation/maintenance of hardware and software applications designed for Company products.
• Skilled in MS Office, specifically Word, Visio, PowerPoint, and Excel