Technical Writer Consultant Resume Profile

Technical Writer

Certified Technical Writer producing a full range of high quality documentation within time constraints.

Skills

Excellent oral and written communication skills.
Works directly with development and test teams to gather source material and review documents.
Quick learner who enjoys learning new software products and development tools
Page layout, desktop publishing, illustration, on-line documentation and editing.
Ability to read software code, as source materials, in a variety of computer languages.
Post articles to Confluence wiki

Computer Proficiency

Microsoft Office 2013
Visio 2013
MS Project
FrameMaker
RoboHelp
Adobe Acrobat
SharePoint

HTML
Confluence wiki
Raster graphics tools
Agile software development environment
Windows 95/98/2000/Vista/XP/2007 64-bit Enterprise
Windows Server 2003, 2008, 2012

Contract and Employment Experience

Technical Writer Consultant

CONFIDENTIAL

Wrote software installation and configuration guide for KPMG in Agile software development environment
Conducted extensive interviews with system architects and developers.
Learned network architecture, multilayered user authentication and authorization schema.
Documented network structure in connection with site installation and configuration.
Used Word, Excel, and Visio 2013.

Technical Writer Consultant

CONFIDENTIAL

Updated, rebranded, and re-styled three online help systems in RoboHelp.
Converted dozens of PDF user guides to Word, and rebranded, edited, and restyled them.
Added user documentation to FatWire.

Documented data systems and network assets through PowerPoint and Visio. Created clear IT network data and data communication diagrams out of raw engineer drawings.

Senior Technical Writer

CONFIDENTIAL

Changed percent of customers that considered user documentation to be excellent from 15 to 90 six months after arriving at Enghouse Interactive formerly, CosmoCom.
Created customer facing documentation and organized the information in the Confluence wiki.
Maintained the complete documentation set and added new online help and user manuals as applications were developed
Wrote manuals and Release Notes in MS Word and FrameMaker. Wrote online help in RoboHelp. Used SnagIt and Visio to add call-outs to screen captures. Wrote and edited wiki content, including Release Notes and registry key data, in Confluence.
Planned, managed, and executed projects on time.
Managed translation and localization projects.

Technical Writer Consultant

CONFIDENTIAL

Created user documentation for short term projects. In 2004 2005, worked for client Blue Phoenix. Used Visio entity relationship diagrams to describe DB2 data base and system design for end users and Word and MS Access to write the manuals.

Technical Writer Consultant

CONFIDENTIAL

Wrote user documentation for software supporting quality assurance equipment for computer chip manufacturing. Wrote manuals for hardware maintenance and installation. Received letter of recommendation for the work.

Technical Writer

CONFIDENTIAL

Wrote user manuals for computer communication boards. Used engineering drawings and hardware photographs for illustrations and Visio to create call-outs.

Technical Writer Contractor

CONFIDENTIAL

Wrote system administrator documentation for computer communication boards for 3COM. Wrote user manuals in FrameMaker.

Wrote user documentation for medical telemetry device for Aerotel in MS Word.

Technical Writer Contractor

CONFIDENTIAL

Supplied software specifications for a smart phone fore-runner of the iPhone. Used pseudo-state machine representation for the specification. Used MS Word and Visio.

Systems Engineer

CONFIDENTIAL

Created proposals for Bezeq, the telephone carrier of Israel, for cutting edge systems.

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