SUMMARY

I know technology and communicate well with non- technical and business people who use the software 5 years technical writing, business analysis, systems analysis 5 years web content development and application development 10 years banking and financial experience in retail, merger, mortgage, training, marketing, international operations, risk, and IT Quality assurance and testing Documentation, software training, instructional design

WORK-EXPERIENCE: CONFIDENTAIL Technical Writer Researching and creating documentation about all inbound and outbound system interfaces over 250 files to the Credit Risk System Platform CRiSP Analyzing and creating process documentation, procedures, system components Creating flowcharts for network connectivity Visio and power point Interviewing subject matter experts, conducting document reviews in agile environment Overseeing and reviewing documentation using SharePoint, Documentum, shared drives Migrating SharePoint to new server, correcting links, re-creating and updating SharePoint pages using web parts CONFIDENTAIL Technical Writer Retirement Individual Technology Client Transitions New Business Technology Writing complex IT procedures for developers and technical analysts for multiple processes, approximately 120 procedures and related documents Interviewing subject matter experts SMEs to document their processes using Visio flowcharts, Word docs, Spreadsheets and PowerPoint Organizing SharePoint team site, updating and posting documents, creating templates for procedures Researching processes, analyzing spreadsheets, files and existing documentation Creating educational and informational presentation for users of procedures and SharePoint site Consultant with TEK Systems, at Time Warner Cable Media, CONFIDENTAIL Creating/updating web pages using a custom Content Management System CMS Creating/updating web pages using SQL Server database, HTML, CSS Testing/QA new functionality and templates in development Collaborating with team members to prepare, QA, and schedule publish web pages Writing/editing CMS Training/Reference Manual and training documents Training new CMS creative and publishing editors Updating technical and instructional materials for HotSpot Uploader website Creating a Data Dictionary document for SQL Server tables

CONFIDENTAIL

Business Systems Consultant / Project Coordinator for International Operations Gathered requirements, communicated issues, and determined priorities with Subject Matter Experts SMEs , team members, and management Created Business Requirement Documents BRD and supporting documentation for o Design/Automation of multiple metrics reports for management/compliance o Quarterly releases that cover multiple systems o Dodd-Frank requirements meetings, BRD for confirmation repository Worked with Project Management Office PMO and Technology for approvals Quality Center o Opened, monitored, provided documentation and closed defects o Created new and added existing test scripts o Wrote SQL reports in Quality Center Assisted manager with project administration, new employees, training new tracking applications, and reporting CONFIDENTAIL Information Designer/Analyst/Webmaster for TIAA-CREF, for Pension Enrollment materials and websites Plan Portal/Microsites in Marketing Operations Webmaster of new Microsites 1.5 using Oracle Content Management System URL of demo microsite Creator of the site content template pieces, for static and variable content, used for all new sites Created 6 new sites in 6-weeks SDLC and supporting documentation, BRDs, FRDs, project schedules for 5 new projects Supported projects from initiation through implementation into production with developers and business users of portal Created and updated composition logic documents, used to update print materials, sites Created documents and screen prints for annual compliance review of websites Gathered stakeholders for meetings to resolve issues Analyzed and designed user interfaces, data layouts Consultant with Confidential Assignments Formulated, managed and documented processes for migrating content from HTML sites to content management system and for workers loading content Defined new sites, page layouts, views, and templates for content management websites Created new training website and training materials, including web-based training module using Adobe Captivate Trained new users, facilitated 2-day training Analyzed HTML code of potential websites to be loaded into content management system using Dreamweaver, looking for problem code before loading Posted, reviewed, and used SharePoint tracking documents on team website Created Dreamweaver queries to clean up badly-formed HTML for new sites Deleted excess and unneeded HTML code for new sites Tested new release/code updates, user acceptance testing Light coding in C /asp.net new automated test scripts using Visual Studio and SQL Server, maintained JavaScript within sites CONFIDENTAILDeveloped Help for a new system, created Word and HTML templates Created test cases using Rational Rose CONFIDENTAIL Updated all site content during and after development twice a month Interacted with Subject Matter Experts for clarification of content Performed quality assurance for every aspect of site prior to publish Trained 3 new team members as content developers for site Developed Dreamweaver templates for design of new HTML website for product content Adapted and converted all content into new Dreamweaver templates Posted and reviewed SharePoint documents on team website Tracked all files from old site to new site using Excel Created and ran Dreamweaver queries for global changes to site Maintained JavaScript coding within sites Migrated website into a content management system for XHTML CONFIDENTAIL Made global code changes to 800 page site using Dreamweaver Developed process and Dreamweaver queries for interchanging two different search functions Edited existing and new JavaScript additions, form for feedback and .asp file Edited graphics using Fireworks and Photoshop, perfected screen design for site Edited CSS Contractor with FirstPlace Wachovia , CIC, Charlotte, NC. 5/02-8/03 - 3 Assignments Conversion Support Command Center Team for Wachovia Prepared and supported 4 merger command centers Created training and reference materials Updated SharePoint website Trained and helped command center staff CONFIDENTAIL Tracked and resolved vendor Priority dispatches and customer service using Remedy Prepared process workflows of Training Site Preparation using Visio CONFIDENTAIL Resolved customer service calls from hardware techs installing Argo teller system in the branches Documented procedures for Argo equipment testing for training sites Submitted and verified Argo solutions and error message for on-line knowledge base Provided initial support for pilot branches for Pegasus system CONFIDENTAIL Created and maintained code in RPGLE IV,III,II , COBOL and CL on AS/400 which is a relational database Wrote programs for I/O, subfiles, interactive, communications and printing Documented code and did QA program testing for other programmers Provided customer service for approximately 40 sites--problem-solving, making modifications, analyzing customer requests, and transmitting changes to remote sites Responsible for all modifications involving the Transportation System, Service System, Transaction System modules Wrote and updated User Manuals for many of the software modules CONFIDENTAIL Coded CBT in Argo BankPro the original teller system language Learned Argo BankPro on the job Programmed CBT from Instructional Designer's specs originally Analyzed existing Argo system Anticipated design changes/additions to Argo system Reviewed report logs on Argo system, doing some customer service Wrote new CBT modules doing instructional design myself Performed QA and test new releases Collaborated with team of CBT developers, ARGO system programmer/analysts, and business analysts ARGO source code was developed in an OS2 development environment and objects were run in a DOS-based environment SKILLS and SOFTWARE MSOffice2003/2007/2010 Word, Excel, Databases, PowerPoint , HTML Dreamweaver, FrontPage , XML, Photoshop, FTP, SharePoint, PRIMO Content Management System CMS , ClickedIn CMS, Oracle CMS, Visio, Lotus Notes, Outlook, Visual Studio, Adobe Captivate, MS Project, ColdFusion, Adobe Acrobat, Windows 95/98/Me/2000/XP, AS/400, MVS, DOS, OS/2 Warp, JCL, Corel Suite WordPerfect, Lotus , Incident Management Tool, Remedy: Capture, Call Tracking, Tasking, Notifier, Conversion Tracking Database, Sametime Instant Messaging, Live Meeting, Lync, JavaScript, ASP.NET, Java, VB, C Sharp, SQL and SQL Server, RPGLE, Assembler, COBOL, CICS, BankPro Argo , QBASIC, AS/400 CL, Batch File Programming, QuickBase, SnagIt, ClipIt, Quality Center QC , QuickBase, Base Camp