Senior Technical Writer Resume Profile ,CT - Hire IT People

Summary

Editor, technical writer, trainer with extensive experience in software and hardware documentation, document archiving, and classroom as well as online instruction. Exceptional writer and facilitator, skilled at presenting technical information in understandable terms. Advanced user of Microsoft Word, PowerPoint, Visio, Outlook, SharePoint, and Documentum eRoom. Fast and flexible learner with a Ph.D. in English.

Experience

Senior Technical Writer, CONFIDENTIAL Assessed documentation needs. Created information security policies, standards, and guidelines based on ISO international standards.

Disaster Recovery Plan Writer, CONFIDENTAIL

Gathered technical requirements and task information for use in disaster recovery. Created and published disaster recovery plans using Sunguard Availability Services' LDRPS software, PlanIT, and SharePoint.

Senior Technical Writer, CONFIDENTAIL

. Created and edited policy, process, and procedure documents for the Server and Storage Services department. Gathered technical requirements and worked closely with the engineering team to document currency and best practices associated with server virtualization. Organized and maintained SharePoint document library.

Senior Technical Writer, CONFIDENTAIL

Created document templates and worked closely with engineering team to gather requirements and create all documentation for Bridgewater's Virtual Desktop Trading Floor Initiative using VMware View and Liquidware Labs Stratusphere virtual desktop software , contributing Design and Build documents as well as Knowledge-base articles. Organized and maintained SharePoint document library.

Senior Technical Writer, CONFIDENTAIL

. Collaborating with subject matter experts, developed Web content and edited new business process and procedure guides for Travelers' Bond eCommerce Portal, using Microsoft Visio and SharePoint.

Electronic Data Systems CONFIDENTAIL

Multiple roles, including the following:

Documentation Specialist Documented and archived ITIL-based business processes for client Symantec in the Web-based Enterprise Quality Management System eQMS . Updated Remedy SMPM business process documents. Edited user acceptance test scripts and participated in testing.

Editor Edited all documents associated with the Bristol-Myers Squibb Messaging Project business process, technical design, and requirements documents internal communications, etc. Edited all change management documents including Web content associated with the Global Billing Initiative EDS's then new worldwide billing system . Maintained Global Billing glossary and style sheet. Trained in System Supported Customer Billing.

Technical Writing Specialist and Trainer Created, edited, and archived SAP Enterprise System Global Online Documentation help cards and process material Web-based material for users of the system company-wide . Selected to attend training in Enterprise System financial processes in Belgium. Created and delivered classroom and virtual training course SAP Finance for Financial Analysts.

Global Expert Coach Trainer Delivered training in Digital Workflow process and Peregrine Service Center in classrooms and online, using LearnLinc virtual classroom. Coordinated training worldwide and created training plans, agendas, assessments, user guides, and other materials, both Web-based and print. Recorded LearnLinc training presentations. Facilitated training planning meetings.

SEVIS Implementation Specialist, . Primary point of contact for CT, NY, NJ, PA, and RI users of the congressionally-mandated Student and Exchange Visitor Information System SEVIS under the INS account. Coordinated and presented SEVIS Implementation Seminars at universities and locations throughout the Northeast, including Yale University, Cornell University, Boston University, Rutgers University, St. John's University, and the United Nations.

Copy Editor and Quality Assurance Specialist, McGraw-Hill Education Division, Farmington, CT. Created and edited user manuals and other documentation. Checked facts. Tested the functionality of various educational software and Web-based products, including the nationally recognized McGraw-Hill Learning Network. Trained in software quality assurance testing techniques.

CONFIDENTAIL

Instructor, Adjunct Professor Taught college-level business writing, developmental writing, composition, public speaking, computer-assisted writing, and various literature appreciation courses at the following institutions: SUNY-Brockport, University of Connecticut, University of Hartford, Manchester Community College, Quinebaug Valley Community College, Northwestern Connecticut Community College, Goodwin College, Salter College.

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Senior Technical Writer Resume Profile

CT

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