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Senior Technical Writer Resume Profile

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OBJECTIVE To secure a Technical Writing position where my proven experience and knowledge will be challenged and utilized. The position will offer career advancement opportunities.

EXPERIENCE

Technical Writer/Security Awareness Training Program Manager

CONFIDENTAIL

  • Ensures accurate, supportable security and compliance attestations are conveyed to Dell SecureWorks employees and customers
  • Interfaces with regulatory agencies e.g., FFIEC, PCI, NERC CIP, HIPAA, etc. and customers regarding internal security initiatives and regulatory matters.
  • Documents security policies, standards, procedures and processes based on best practices outlined by ISO 27001, COBIT, NIST SP800-53, GLBA, FIPS, US - EU Safe Harbor, etc.
  • Conducts redline reviews of Master Service Agreements MSA , corresponding Amendments, Appendix' and Security Schedules and Requests for Proposals RFP as they relate to security and compliance
  • Develops, delivers and manages security awareness training program s to include all facets of Employee Awareness e.g., New Hire Orientation, Business Continuity, Disaster Recovery, NERC CIP, Data Classification, etc. and annual training schedules to the Dell SecureWorks employee/user population
  • Monitors and tracks the security awareness training program participation and employees successful completion rate 90 minimum on an annual basis
  • Creates and publishes SCORM-certified CBT computer based training courses
  • Developed web portal to disseminate CISO information
  • Implements and manages corporate security communications and communications plans that include standard operating procedures, crisis management plans, BCP/DR plans, User Agreements, etc. Publication tools used include eGRC Archer , MS Office, Captivate 5.5, SharePoint, Visio and Snag-It

Senior Technical Writer

CONFIDENTAIL

  • Interviewed and gathered information to compose FFIEC Compliance documentation
  • Documented Payment Card Industry PCI Compliance standards
  • Developed Virtual Security Operations Center VSOC documentation covering process and procedures for roll-out in Deployment, Operations, and Engineering
  • Compiled Disaster Recovery Process Plan and Business Continuity Plan documents and document SQL scripts and databases for Disaster Recovery Process
  • Researched and developed ITCS 104 documentation which defines and communicates IBM's information technology security architecture and standards to IBM's worldwide operating units, internal IT service providers, and external IT service providers
  • Wrote white/position papers and various one-off documents for a wide-range of audiences within the IBM organization and across all divisions

Senior Technical Writer/CBT Author

CONFIDENTAIL

  • Interviewed technical resources and business users to gather information used to develop operation manuals, run books, FAQs, and training manuals for Microsoft Dynamics GP 10
  • Developed and Published SCORM-certified CBT Computer Based Training software simulations, scenario-based training, and assessments
  • Create and maintained process documents during the Software Development Life Cycle SDLC
  • Utilized Content Management Systems SharePoint and proprietary
  • Administered controlled documentation systems including change and release activities, incorporating textual changes, routing for approval, and distribution of approved documentation

Technical Writer II

CONFIDENTAIL

  • Researched, developed and wrote concise Request for Proposal RFP documents
  • Devised a delivery methodology for Lamback Associates Inc., a professional IT consulting firm, based upon industry practices and client interviews
  • Compiled information from client interviews, direct research, and company authored drafts
  • Congressional Communications Specialist

CONFIDENTAIL

  • Maintained liaison between the congressional offices throughout Georgia and the Atlanta Regional Office by way of controlled written communication
  • Involved in process of writing Request for Proposal RFP documents
  • Wrote controlled reports for Presidential, Congressional and Office of Investigations inquiries
  • Office of Investigations Division-Inspector General
  • Functioned as copywriter for Special Agents proofreading, editing and revising prosecution proposals for cases involving waste, fraud and abuse

Senior Staff Writer/Student Assistant

CONFIDENTAIL

  • Researched, developed and wrote weekly stories for the News section
  • Conducted in-depth interviews with marketing and sales professionals to create promotional materials for student-based consumers
  • Department of English
  • Provided clerical support to faculty and staff and facilitated special projects, including writing and editing department brochures

Publication tools:

  • MS Office Professional
  • Captivate 3 and 5.5
  • SharePoint
  • RoboHelp
  • Docutools
  • SnagIt

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