ENTERPRISE VMWARE ARCHITECT

Results-oriented information technology professional with more than 12 years of experience in the design and implementation of enterprise virtualization technologies. Experience in both pre-sales and implementation phases of Enterprise IT projects. business needs. In-depth knowledge of VMware Vsphere and VDI technologies. Senior Level Windows Server/Desktop Administrator. Organized, take-charge professional with exceptional follow-through abilities and detail orientation able to plan and oversee projects from conception to successful conclusion. Outstanding interpersonal skills demonstrated by effective communication with management, vendors, peers and customers. Technical Proficiency Software: VMware vSphere, View, vShield Manager, VCOps, Capacity Planner, Fusion, Workstation, Converter, Server, Lab Manager, VMware Health Analyzer VHA , ThinApp, Microsoft Active Directory, ADAM, EMC Unisphere, EMC PowerPath, Cisco UCS, Dell Openmanage, MS IIS, MS Office, Visio Project, Quest vFoglight, Lakeside Systrack Platforms: VMware vSphere/ESX, Windows: 2k8/2k3/2000/XP/7 UNIX: RHEL, CentOS, Mac OSX Networking: TCP/IP, DHCP, DNS, Ethernet, 802.11 Wireless, RADIUS, SNMP, NFS, CIFS Current DOD Security Clearance

Professional Experience

Enterprise Technical Support Provided Enterprise

level technical support for all of VMware products, including but not limited to VSphere, ESX, GSX, Virtual Center, Lab Manger, VDI/View, Capacity Planner and Thinapp. Subject matter expert on VMware VDI, Capacity Planner Converter. Managed Support for key customers including but not limited to working with engineering to identify bugs and reviewing, recommending and approving architecture plans. Worked with vendor/partners to identify hardware issues affecting VMware implementations. Systems Design Implementation Designed and Implemented Cisco UCS Platform for Hardware refresh of entire VMware Infrastructure. Upgraded all Enterprise Systems to latest versions of VMware Software. Designed and Implemented VMware View System for proof of concept pre-sales effort. Automated the deployment of Windows server and desktop images for deployment with VMware. Optimized secured Windows XP and Windows 7 Desktop images for VMware View rollout. Lead Technical Resource for pre-sales analysis engagement for major video game hardware vendor. Applied Microsoft Group Policy for Desktop/Server Security and patch management. Diagnosed and resolved network issues affecting Remote Desktop and PCoIP connectivity issues. Developed, organized and edited Porsche automotive repair information into a cohesive and interactive repair database. Architected and facilitated the delivery of technical training saving time, money and providing superior training. Administered and coordinated the rollout of hundreds of personal computers. Redesigned the corporate laptop desktop images, resolving numerous defects and substantially reducing the number of support calls. Installed, configured, and tested E-Commerce Exchange Site for a Proof of Concept for a Japanese Food Consortium. Technical Systems Management Managed Phone Switch and Microsoft Exchange User Accounts. Solved End User network and desktop support issues. Diagnosed and resolved subnetting TCP/IP and DNS issues. Setup Audio, Video and Teleconferencing equipment. Edited and solved problems with existing repair information to resolve customer service issues. Tracked Hardware and Software Inventory. Maintained Licensing Compliance. Analyzed upcoming equipment needs, Evaluated ordered appropriate equipment and coordinated its' installation. Effectively managed Knowledge Services Lab. Organized, planned and executed installs of Emergency Call systems and Telecom equipment for the Assisted Living Industry. Diagnosed and repaired Emergency Call/Alarm Systems. Resolved Customer Service issues and trained end users on system features and use. Wrote and tested custom scripts for imaging and cleansing. Training Performed Vmware HealthCheck/Jumpstart engagements. Cooperated in writing, editing and testing a nuts and bolts installation guide for an end to end e-commerce exchange system. Trained new and existing database users on innovative ways to use data and benefit from owning the product. Persuaded management to allow our team to partner with the Documentation department to improve usability. This led to the merging of the Global Services and Education department going from a cost center to a revenue center. Served as a liaison between end users and the programmers to resolve user issues and programming defects. Consulted onsite to install, configure and train users and managers on a specialized fixed income security management program.

Employment History

CONFIDENTAIL

Managed hardware and software refresh projects. Facilitated the procurement and implementation of enterprise datacenter virtualization projects. CONFIDENTAIL Provided pre and post sales Vmware consulting for enterprise customer datacenter projects. Conducted pre-sales analysis for potential datacenter projects. CONFIDENTAIL Managed Support Cases for enterprise Vmware customers. Facilitated regular customer meetings to discuss existing support issues, review customer architecture and configuration and introduce new Vmware products. CONFIDENTAIL Hands on Project Manager for emergency call systems in the assisted living industry. CONFIDENTAIL E-Commerce Technical Consultant CONFIDENTAIL Systems Administrator/ Knowledge Services Lab Manager CONFIDENTAIL Technical Support Rep / Trainer CONFIDENTAIL Technical Editor/Database Manager