Objective

• Cyber Security Specialist with over 5 years of educational experience in Information Security, problem solving and an excellent analytical background.
• Highly motivated, self - starter dedicated and determined technical professional with experience in multiple industries such as government agencies and human resources.
• Extensive experience working with end-users to provide excellent technical / troubleshooting support.

TECHNICAL SKILLS

Platforms: Windows (Vista/7-10), Mac OS, Virtualization (VMware)

Networking: VPN- Citrix, LAN / WAN

Tools: SolarWinds, BMC Remedy, Wireshark, Citrix Access Gateway / Rescue Secure ACS / Kayako ticketing System/ REO Management Software Tool (Disposolutions), McAfee ePolicy Orchestrator, Sourcefire, Splunk, SiteProtector, Salesforce Desk ticketing software

Applications: Microsoft (Word, Excel, PowerPoint, Access, Project, Outlook)

PROFESSIONAL EXPERIENCE

Confidential, Hillsboro, OR

Security Researcher - Product Security Expert

Responsibilities:

• Responsible for performing security due diligence for vendors, service providers, business partners and create reports on security posture of their information security program

Confidential, Deerfield, IL

Information Security Analyst II

Responsibilities:

• Responsible for performing security due diligence for vendors, service providers, business partners and create reports on security posture of their information security program
• Managing several projects along with maintaining daily task functions
• Supports the assessment and management of security for one or more vendors across the organization
• Works collaboratively with multiple areas of IT to ensure that all IT technology solutions are appropriately implemented and supported
• Analyze and monitor vendors security controls through reviewing deliverable of artifacts to ensure vendors can demonstrate the effectiveness of security controls

Confidential, Hines, IL

Cyber Security Analyst III

Responsibilities:

• Monitored various US-CERT threat portals, and other credible sources for cyber threat information
• Responsible for collecting, analyzing and correlating network intrusion artifacts from Network Security tools
• Monitor various US-CERT threat portals, and other credible sources for cyber threat information
• Performed the initial validation that the occurrence of a security or privacy event is an incident and open a security event trouble ticket
• Analyzed log files from a variety of sources (all network Security Tools) within the VA WAN to characterize anomalous activity
• Performed continuous monitoring of the availability of approved network system monitoring devices and designated system logs
• Tracked Security related issues by monitoring tickets and working with VA Information Security Offices (ISOs)
• Inspected and identified network traffic for possible anomalous network activity
• Created Information Assurance Trouble Tickets, as needed

Confidential, Chicago, IL

IT Specialist

Responsibilities:

• Responsible for field support calls and emails from developers and business users about account integration and functionality.
• Assist customers with our API.
• Train merchants on our software's functionality.
• Research and implement improvements to internal documentation and training processes.
• Perform analysis to help merchants improve their approval ratios and help them make more money by way of our software.
• Update customer account information including address, banking details, etc.
• Work to continuously learn about the industry in hopes of quickly becoming an expert
• Proactively look for ways to improve internal processes in an effort to increase efficiency.
• Participate in a support retrospective where all functions of the group are reviewed and improvement action items are established.
• Engage in software development discussions to create/improve our systems
• Receive requests for technical assistance and problem resolution and collected detailed information to categorize requests in order to determine method of resolution

Confidential, Hines, IL

Cyber Security Analyst III

Responsibilities:

• Was responsible for monitoring five regions using McAfee ePolicy Orchestrator to generate reports as well as export reports into a daily and monthly report on a 24x7 operational support team
• Trained incoming analysts on daily and weekly responsibilities such as running reports, monitoring regions, creating tickets, etc
• Followed up with all critical and high incidents with after-action reports for VA NSOC management that generate actionable items for management which are managed as project with assignments, dates, and status to help prevent future similar incidents

Confidential

Cyber Security Analyst II

Responsibilities:

• Was responsible for monitoring five regions using McAfee ePolicy Orchestrator to generate reports as well as export reports into a daily and monthly report on a 24x7 operational support team
• Trained incoming analysts on daily and weekly responsibilities such as running reports, monitoring regions, creating tickets, etc
• Monitored security devices to ensure confidentiality, integrity, and availability of the VA NSOC architecture.
• Created, tracked, and documented incidents from point of detection to the final resolution process utilizing BMC Remedy Software

Confidential, Glencoe, IL

Software Support Specialist

Responsibilities:

• Responsible for supporting the help-desk with proprietary software via phone, e-mail, chat and using the Kayako ticketing system
• Assisted financial Institutions, internal/external clients, agents, brokers and closing companies on a global basis

Confidential, Hines, IL

IT Specialist

Responsibilities:

• Was the first level point of contact for the Department of VA for all Network and Security related issues
• Active monitoring and incident response and management of critical infrastructure systems using industry standard monitoring tools and systems.
• Troubleshooted and resolved internal LAN / WAN connectivity problems.
• Assisted in scheduling hardware and software installations and upgrades using the VA’s Automated Notification Report (ANR) system.
• Created and managed internal and externally facing support documentation and guidance

Confidential, Chicago, IL

Technical Recruiter

Responsibilities:

• Responsible for hiring all levels of technology professionals.
• Filled contract and contract-to-hire positions that included Developers, Architects, BA’s, PM’s, QA’s, and Data Warehousing Candidates.
• Identified opportunities for candidates that matched our client requirements and consistently recruited to a matrix
• Worked closely with candidates to find them suitable positions
• Recruited candidates on a national level for clients all over the United States

Confidential, Hoffman Estates, IL

Development Recruiter

Responsibilities:

• Responsible for hiring all levels of technology professionals.
• Filled full-time and hourly positions that included Developers, Architects, BA’s, PM’s, QA’s, and Data Warehousing Candidates
• Managed a full-lifecycle recruiting of technical professionals to include sourcing, screening, interviewing, negotiating salary, bill rates and conversion fees
• Identified opportunities for candidates that match our client requirements and consistently recruit to a Matrix to insure I always had a full pipeline of candidates
• Provided ongoing and consistent contact with candidates while offering professional and value-added career guidance to ensure candidate retention.
• Communicated with hiring managers to report status of current needs and proactively plan for future needs
• Collaborated with managers to determine market trends, company directives and cutting-edge recruiting strategies

Confidential

Technical Recruiter

Responsibilities:

• Responsible for hiring all levels of technology professionals.
• Filled full-time and hourly positions that included all Infrastructure support such as System Administrators, Helpdesk, and Hardware Support
• Worked closely with the sales team to coordinate positions with candidates
• Met candidates to qualify them for numerous positions
• Made weekly quality calls to ensure candidates are appropriately placed
• Worked closely with candidates to find them suitable positions

Confidential, Oak Park, Il

Senior Customer Service Representative

Responsibilities:

• Assisted employees with computer operating issues
• Trained tellers to deliver excellent customer service and detail management at the teller window
• Ensured accuracy and reliability by balancing cash drawers and vaults
• Provided excellent customer service by participating in activities that improve the lives of the residents within our communities
• Ensured that operating system are working properly and or applications are up to part
• Acknowledged as an “Certified Window Trainer”