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Senior Technical Writer Resume

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Billerica, MA

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SUMMARY

  • Experienced at managing projects, from conception to completion, based on contract specifications, needs analysis, or internal and external customer requirements.
  • Proven ability to create documentation standards and control systems for Engineering, Manufacturing, Human Resources, Software, QC or other departments.
  • Experienced using desktop publishing (InDesign, FrameMaker) software.
  • Experience concentrated on Hardware, System and Process Documentation.
  • Possess communication skills necessary to interact productively with Subject Matter.
  • Experts (SMEs) to create clear, concise, timely and effective deliverables.
  • Skilled at developing and implementing training for audiences of various technical levels.

TECHNICAL SKILLS

  • Microsoft Office
  • Photoshop
  • DM - 9000 (Doc. Control)
  • WORD
  • Acrobat 9.0
  • EXCEL
  • Lotus Notes
  • RoboHelp
  • PUBLISHER
  • InDesign CS4
  • Label View
  • POWERPOINT
  • Illustrator
  • FrameMaker 8.0
  • VISIO
  • SnagIt
  • FileMaker

PROFESSIONAL EXPERIENCE

Confidential, Andover, MA

Sr. Technical Editor

Responsibilities:

  • Edit and re - write Quality System Procedures.
  • Work with CAPA team, SMEs to respond to FDA audit findings.
  • Perform gap analysis on existing medical device, software and/or training documentation.

Confidential, Southborough, MA

Sr. Technical Editor

Responsibilities:

  • Revise, edit and/or create labeling (IFUs, labels) for medical devices using InDesign per Regulatory, FDA and/or Internal SOPs. Initiate Translations up to 16 languages.
  • Initiate Change Orders for manual updates; collaborate with manufacturing engineers, customer service, value stream & product mgrs. and Quality.

Confidential, Billerica, MA

Senior Technical Writer

Responsibilities:

  • Write assembly instructions for equipment and processes used in the manufacture of equipment used in the medical industry.
  • Audit department (Purchasing, Receiving, Accounts) procedures and create process maps for analysis and improvement for pending ISO certification.
  • Use six sigma and information mapping tools to improve the quality system.

Confidential, Wilmington, MA

Technical Writer

Responsibilities:

  • Created Manufacturing Procedures for handheld chemical identification system assembly.
  • Analyzed and documented processes using digital photography.

Confidential, Billerica, MA

Desktop Publisher / Technical Writer

Responsibilities:

  • Write, research, test, edit and/or proof-read documentation, including: user guides, validation guides and on-line help (excerpts) for bio-medical devices.
  • Format and combine text, numerical data, photographs, charts and other visual graphic elements (using Illustrator, InDesign (CS2) Photoshop, Acrobat) to produce .pdfs for print department.

Confidential, Canton, MA

Technical Writer

Responsibilities:

  • Developed customized Courseware and Manuals (Operation, Training, Maintenance) for Communications Systems Hardware and Software, including quick start and reference guides.
  • Updated existing documentation, including: training slides and workbooks, on-line help screens, flowcharts, requirement matrixes and various manuals.

Confidential, Woburn, MA

Document Coordinator/ Writer / Quality Control Coordinator

Responsibilities:

  • Developed and delivered technician training for contractors performing residential and commercial installation of high-speed Internet, digital and HD TV and telephony.
  • Created Safety and Quality Control Documentation for use by technicians installing VOIP and Wireless Networking hardware and software.

Confidential, Boston, MA

Senior Technical Writer

Responsibilities:

  • Coordinated and implemented bi-coastal projects including: multi-media skills training, production specifications, (global) web page for intranet, and e-learning curriculums.
  • Purchased and implemented digital photography equipment to document machine and manufacturing processes (e.g. thru-hole and surface mount soldering) being used for global company standards in PC board and backplane production.

Confidential, Acton, MA

Technical Writer / Document Control Coordinator

Responsibilities:

  • Project leader for purchase, installation and application of electronic document control system for international automotive fabric manufacturing company.
  • Analyzed, researched, and wrote (or rewrote) all system level procedures and work instructions to help company reach a successful ISO/QS-9000 international certification in only one year.

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