Technical Support Resume Profile

Profile

Programmer with a history of increased responsibility and proven ability to demonstrate technical skills while managing time and meeting deadlines seeking an opportunity to utilize Object Oriented Programming skills. Resourceful team contributor focused on providing solutions and meeting organizational goals. Open to new challenges and options while adding value to job and company.

Skills

Languages

C .net, VB.net, ASP.net, HTML, Javascript, jQuery, Java

Database

Oracle, MySQL, MS SQL Server , Stored Procedure

Tools

Team Foundation Server, MS Visual Studio, Remedy, MS SQL Server Management Studio, Telerik, Web Services, Crystal Reports, QAS ProWeb,Connx, Fiddler, Dreamweaver, Eclipse

Professional Experience

Confidential

Technical Support

In a small team environment, responsible for the conversion of a legacy system into a Microsoft .net application using web services, various third party tools, and a MS SQL Server backend.
Creating/Modifying stored procedures to handle methods used to process data access layer objects within the application.
Based upon user requirements and open bugs correcting application issues as well as adding enhancements to make the application more intuitive for internal and external clients.
Using Team Foundation Server to manage version history, shelves and check-ins for code management.
Supporting web applications, web sites, and windows form applications built in C .net 4.0 framework and VB.net 2.0 framework
Documenting current process and procedures to provide other team members an efficient way of tracing system issues.

Projects

Using a third party tool QAS ProWeb, after researching and learning jQuery, implemented address validation software to reduce worker workload for manual address validation.
Using Entity Framework, wrote new classes, methods, unit tests to support a code initiative to remove a manual process to an automated process via a public facing web site.

Developer

As a member of a large project team expected to last over 5 years attended customer meetings, design sessions, and other business meetings to gain an understanding of business requirements for coding changes.
Providing research to aid customers in making a design decision to continue the phases of the project following the Waterfall Methodology.
Completed coding modifications based upon customer approved specifications following coding standards ensuring to keep in sync with other coding changes being made by other projects/efforts.
Resolved issues preventing claims adjudication in a system that handles over 1 million claims daily.
Analyzed, made code modifications utilizing coding standards, and used SDLC to resolve claims processing issues.
Redesigned existing reporting process to add new functionality and reduced errors to become the standard for reporting to upper management.

Developer

Utilized Perl/PHP to develop internal/external applications and utilities to gather data from a MySQL database for ad-hoc reporting.
Responsible for resolving errors, generating client payment data, transmitting data to clients and ensuring conflict resolution utilizing MS Access, MySQL, Perl scripting and other various tools.
Utilized Microsoft Visual Studio to make code modifications and resolved issues of internally built C .net applications.
Created web sites and command line scripts to process data files that were received from clients to relay information to appropriate client managers.

Technical Support

Resolved 30-35 calls per day while maintaining a low average handle time in a triage call center environment.
Became subject matter expert of smartphones and data cards, using those skills to provide training to team members to become more efficient which increased customer satisfaction
Utilized Remedy software to create, track, and monitor trouble tickets while keeping customers updated with status and resolutions.

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