Confidential

• Worked closely with IT to automate various process into the TeamCenter environment
• Meet with process owners to gather needed requirements
• Interfaced with process owners to prepare and update business process requirements.
• Created and maintained templates, guides, training material and processes
• Responsible for facilitating process training.
• Ensured all artifacts are complied with corporate policies and guidelines.
• Process Development and Implementation Lead
• Managed a team of Auditors
• Managed and oversee the PPQA Audits, as well as the resourcing and scheduling of the audits.
• Generated and communicate the monthly upper management reports schedules, budgets, of each project and business unit.
• Maintained the continuous process improvement plan and schedule
• Managed the measurement plan and measurement repository
• Creator and Administrator 6 SharePoint sites.
• Lead for the Internal SCAMPI Audit Team, EPG Lead SEPG , ISO Auditor, Lean Six Sigma Green Belt

Confidential

Technical Writer

• Worked on a Global Document Management program using Documentum.
• Wrote End User material for Database Engineers along with Use Cases and Test Cases.
• Met with groups that would be migrated into the GDM program.
• Set up and developed folder structure for the new system insuring that migration of data would run smoothly.

Quality Assurance Coordinator

• Coordinated a pilot program related to gaining CMMI level 3 certification for the Information and Service Support IS S division of General Motors
• Some of my daily duties included setting up meetings with groups who may be impacted by the process changes.
• Ensured that all the links related to documents on the GM website were active and linked to the appropriate documents and or websites.
• Edited all documents, presentations and websites.
• Set-up and hosted training, meetings and brown bag lunches that educated and informed pilot participants of upcoming changes.

Transition Manager

• Transition/Transformation project monitoring and control activities Documenting and maintaining integrated project schedule with individual tower leads Global and Regional Maintained and Updated Master Contact List
• Maintained Updated Organization Chart Maintained Updated Resource Tracker HP TPMO deliverables HP Internal Team Meeting Facilitation Responded to other adhoc requests from team For e.g. GM property pass request, clearance from IS S M Q, working with internal HP contact to get the HP ID and badge for team members, sending time sheets etc Used SharePoint/TeamConnect, eTracker, Microsoft Project to track and update project and status of project.
• Created and maintained Request for Quotes RFQ and Request for Proposal RFP for new projects.
• Coordinated and collected Metrics from global offices. Merged all of the information into one cohesive report.
• Gathered and keep track of weekly status report information from Tower
• Leads.

Technical Writer

Responsible for updating various documents for the PPS-C live real-time plant floor database project. Some of the activities for this position included: Updated and wrote software/database documents so they correspond with the latest version of software that is being released by Software/Database Engineers. Updated PowerPoint and Excel files to reflect the latest changes in the software. Managed Document Repositories and E-rooms so the latest information was available to the plant and end-user. Preformed testing on the database ensuring that the Test Cases matched the actual performance of the database. Tracked changes in the user interface ensuring that the new database that was installed matched and in most cases outperformed the old database. Experience with RoboHelp, Adobe Framing. HTML and graphic design experience along with SourseSafe and Crystal Reports.

Technical Writer

• Responsible for organizing and writing needed documents for Software/Database Engineers on the BOSS OnStar project.
• Worked closely with the Architecture Design Engineer HP and GM ensuring that the Architecture Design document that was created for the BOSS OnStar project meets GM's needs. Some of the activities for this position included: Updated PowerPoint presentation insuring that all the presentations had the same look and feel. Updated other documents ensuring that formatting and cohesiveness of each document was the same across the board. Edited documents ensuring that spelling was correct. Edited Visio files. Deployment Coordinator Responsible for supporting team members in the Deployment of the BPD program. Set-up visits and meetings with plants ensuring that all of the information regarding metrics for each plant was gathered, enabling the deployment effort to move forward. Some of the activities for this position included: Coordinated training for each plant. Interfaced with GM's IS S team ensuring that HP team members had the latest security patches needed in order to connect to GM's network. Preformed data loading duties as needed.

Technical Writer

• Contract position with Ford Motor Company as and Operations Analyst
• Manpower Processionals/Ford Motor Company 2001 2003
• Responsible for writing and updating documents for the Database/Software Engineers related to the development of the BPD program. Coordinated information between various groups including Engineering, Project Management and graphic designers. Some of the activities for this position included: Participate in due diligence efforts Define and documented the technical solution for various sections Participate in deliverable review sessions Coordinated efforts between various groups
• Responsibilities included interfacing with product investigators that tracked and prosecuted companies that infringed on FMC trademarks or intellectual property rights.