OBJECTIVE

• Obtain a position in industry to utilize twelve years experience as a technical writer, content designer, and software engineer.

PROFESSIONAL EXPERIENCE

Senior Technical Writer

Confidential

Responsibilities:

• Authored miscellaneous types of documentation as part of an ID team.
• Excellent interaction design, usability, technical writing, editing, and information architecture skills across a wide range and depth of technologies, such as cloud based computing and security.
• Experienced at authoring a variety of SDLC documentation, including technical documentation for distributed data centers and high availability infrastructure.
• Examples of content authored include both internal and end - user docs, such as topic based writing for information centers, user manuals, online help, reference & functional guides, messages, troubleshooting docs, tutorials, product literature, release notes, new product announcements, process flowcharts, technology analysis papers, wikis, whitepapers, marketing literature, web site content, labeling, translation processing and more.
• Skilled at collaborating with SMEs, such as architects, developers, sales, business analysts, marketing, legal, OEM clients, and support teams to handle documentation needs for multiple projects concurrently.
• Participated in interaction design, usability and documentation reviews, and collaborating with other experts to develop technical content that focuses on quality, technical accuracy and a very high degree of end user satisfaction, based on years of experience working with high performing teams.
• Validated content to ensure that it meets product specifications, contract and user requirements, and documentation plan objectives using agile techniques for cloud projects.
• Coordinated and implementing new or plan change requests for modifications to product documentation.
• Provided leadership and direction, while collaborating with multiple product development teams.
• Designed and authored technical content for code in numerous programming languages, including but not limited to DITA, HTML, and more.
• Experienced with content management tools, authoring tools, including but not limited to IDWB, oXygen, MS Office Suite including SharePoint, Visio, the eGain suite of tools, CMVC, NetFile HPE ALM, and more.
• Demonstrated ability to manage multiple projects simultaneously in fast-paced development environments, without loosing focus of cost and quality.
• Experienced at working directly with customers through focus groups and interviews.
• Trained and experienced with video, blogging, and social media tools to help a company control and manage its social media presence.
• Gained solid understanding of development and agile methodologies, using tools like Rally and Jira.

Senior Technical Writer

Confidential

Responsibilities:

• Ten years experience authoring miscellaneous types of documentation as part of an ID team.
• Provided leadership and direction, while collaborating with multiple product development teams.
• Validated content to ensure that it meets product specifications, contract and user requirements, and documentation plan objectives using agile techniques for cloud projects.
• Coordinated and implementing new or plan change requests, for modifications to product documentation.
• Authored technical content for code in numerous programming languages, including but not limited to Java, C++, XML, DITA, HTML, JavaScript, and more.
• Collaborated with SMEs, such as architects, developers, sales, business analysts, marketing, legal, OEM clients, and support teams to handle documentation needs for multiple projects concurrently.
• Experienced with content management tools, authoring tools, including but not limited to IDWB, oXygen, MS Office Suite including SharePoint, NetFile, Visio, and more.
• Used various content management tools, templates, authoring tools, including but not limited to IBM knowledge Center, EMC docs and more.
• Participated in a successful content migration effort from CMVC to IDCMS with over 200 doc libraries.
• Managed multiple projects simultaneously in fast-paced development environments, without losing focus of cost and quality.
• Experienced at working directly with customers through focus groups and interviews.

Database tools developer & tester

Confidential

Responsibilities:

• Worked in software verification testing (SVT) as a developer for DB2 UDB & LUW (version 8.2 & 9.1).
• Involved in designing, coding, tooling and testing the DB2 UDB product using C, C++ and Java.
• Performed the tasks of a database administrator, including on the MS SLQ Server SSIS Package.
• Generated multiple workloads based on specific criteria (including DGTT, SQL/XML, limits, etc.)
• Experienced at testing scenarios on multiple platforms including AIX, Windows IA64, etc.

Teaching Assistant

Confidential

Responsibilities:

• Worked as a teaching assistant for the final year “Software Engineering” course at Confidential .

Oracle Application Developer & DBA intern

Confidential

Responsibilities:

• Completed data migration from a legacy database to Oracle 9i database and created 9iAs application.
• Designed and created web portal to generate online application, course registration and payment process.