We provide IT Staff Augmentation Services!

Senior Technical Writer (staff) Resume

0/5 (Submit Your Rating)

Sunnyvale, CaliforniA

Hire Now

SUMMARY:

  • Over twelve years of technical communication experience developing conceptual and technical information for complex enterprise - level business applications for engineers and end users.
  • Four years of successful managerial, project lead, and mentoring experience.
  • Developing online help systems using RoboHTML, and Flare
  • Analyzing user task flow and conducting document usability tests
  • Developing documentation plans, defining documentation standards and processes, leading and mentoring junior writers
  • Researching and gathering information from various sources (e.g. engineering interviews, specifications, hands-on practice in labs, existing documentation sources)
  • Knowledge of software development cycle and quality management processes, Agile/scrum process
  • Recently (January 2015) received an excellence (nominated by an engineering manager) for completing and delivering quality documentation for a new business group under a very tight schedule

TECHNICAL SKILLS:

Hardware: PCs

Software: RoboHelp/ RoboHTML 10 Adobe FrameMaker 10 Acrobat MadCap Flare 11 Visio MS Word PowerPoint Excel Macromedia Dreamweaver Working knowledge of: SVN, JIRA, WebWorks Publisher, HTML, XM, and DITA concepts.

Document production includes: Online help/end user guides administration guides installation guides deployment guides user guides quick start guides release notes FAQ SDK API guides, developer guides, guides HDK design guides, hardware manuals, data sheets

PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale, California

Senior Technical Writer (Staff)

Responsibilities:

  • Manage development and production of online help for all products.
  • Provide guidance on user interface design wording.
  • Develop online help for the legacy and new converged/integrated product.
  • Planning, researching, and collaborating with subject matter experts to write, and maintain complex technical documentation related to the use, management, installation and best practices of Spirent's products.
  • Research internal requirements and public specifications to develop material for new applications and features.
  • Maintaining quality standards, supporting cost-savings initiatives, maintaining performance improvements, ensuring on-time delivery of critical documentation.

Confidential, Los Gatos, California

Senior Technical Writer (Staff)

Responsibilities:

  • Compile data, write and/or edit text for installation and configuration guides, user manuals, white papers, media guides, or other technical materials.
  • Research and analyze data and documentation, gather and sort source and background materials. Work with other employees (i.e. developers, engineers) to clarify details of source materials.
  • Work in cooperation with marketing and engineers to prepare white papers, electronic newsletters, and web content as appropriate.
  • Analyze project requirements to determine types of publications required and write necessary documentation.

Confidential, Campbell, California

Senior Technical Writer (Staff)

Responsibilities:

  • Research and develop documentation to support silicon and software solutions in the networked storage space for a technical OEM audience. Work with design engineers and from architectural design documents to develop hardware manuals, software manuals, API documentation, getting started guides, application notes, data sheets, knowledge base and website maintenance.
  • Participate in documentation scheduling, process improvement planning and execution.

Confidential, San Jose, California

Senior Technical Writer

Responsibilities:

  • Collaborated with globally distributed engineering team to produce hardware and software documents for network processors and development platform. Documents developed—user guides, guides, application tools guide, and API guides.

Confidential, Pleasanton, California

Document and Research Analyst (contract)

Responsibilities:

  • Assisted in researching current technical sales trends, brainstorm with subject matter experts and document an outline for various technical sales modules

Confidential, Fremont, California

Senior Technical Writer (Staff)

Responsibilities:

  • Developed print and online user guide, and system administration guide for Confidential ’s web-based and command based user interface (for network administrators) by interfacing with engineers, system administrators, operations, and quality control
  • Developed new corporate templates and style guides
  • Assisted in user interface review, editing peer, and engineering documents

Confidential, Palo Alto, California

Technical Writer (Contract)

Responsibilities:

  • Developed database tools guide and offline rating installation and monitoring guide for the company’s proprietary cellular prepay system by interfacing with engineers and system specification
  • Assisted in developing a new style guide and enhancing the corporate templates
  • Updated and made major modifications to installation guide, API and several other documents

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship