SUMMARY:

• Hands - on writer with over fifteen years developing content and managing information development teams. Excellent knowledge of the Agile (Scrum) methodology. Strong strategic thinker and team builder. Developed and managed a global team of writers and trainers. Valuable knowledge and ability in analyzing and defining customer requirements into technical product requirements.

TECHNICAL SKILLS:

Authoring tools: Oxygen XML Editor, Adobe FrameMaker, MadCap Flare, Adobe RoboHelp, MS Office Suite, SnagIt

Operating systems: Windows up to most current version; Mac up to most current version

Other tools: Rational Unified Process, JIRA, MS Project, Astoria CCMS, Salesforce, MS SharePoint, Cisco WebEx

Languages: Speak/read/write English natively; Greek and French intermediately; Spanish beginner.

PROFESSIONAL EXPERIENCE:

Confidential, Temecula, CA

Senior Technical Writer

Responsibilities:

• Brought in to continue work on new releases of the products from prior engagement. Tackled a variety of projects for a variety of deliverables and delivery methods. Developed content that is highly usable, as well as conveying ideas graphically where beneficial
• Delivered information for external and internal users. This included deliverables such as User, Administrator, Configuration, Troubleshooting, and Installation and Maintenance Guides, and so on. Assisted in development of standardized templates for DITA XML templates.

Confidential, Encinitas, CA

Technical Writer

Responsibilities:

• Documented functionality of this online order management and mobile catalog company. This included documentation of features such as mobile catalog creation and management, sales representative accounting and QuickBooks syncing. This is piecemeal contract work for features as they were built, and was completed on a remote basis.

Confidential, Temecula, CA

Senior Technical Writer

Responsibilities:

• Content development for users at all level of expertise, provided input into tool evaluation for shift to DITA authoring. Heavily involved in switch to Agile methodology, including usability and validation with the product. Heavily involved in switch to Agile methodology, including usability and validation with the product.

Confidential, San Diego, CA

Business Analyst

Responsibilities:

• Worked with various Web-application startup companies collaborating with stakeholders to assemble requirements for new application releases and converting technical requirements into functional specifications. Evaluated and documented existing process flows to help improve efficiencies.

Confidential, La Jolla, CA

Business Analyst

Responsibilities:

• Functioned primarily in a Technical Communications capacity during Confidential ’s startup phase. Designed and oversaw the development of a new and documentation system whose chief purpose was to provide online material for offshore companies that resolved scalability issues. The idea for this system was for the offshore teams to be able to swiftly ramp up medical document processing teams. This system was designed using DITA methodologies to create single-source XML libraries.
• Collaborated closely with international service, development and QA teams, as well as Product Management to transfer knowledge towards software functionality. Projects included conducting user analysis, writing requirements and specifications for the system; also put together a team to execute.

Confidential, San Diego, CA

Technical Communications Specialist

Responsibilities:

• Working in a Scrum environment, developed online and print documentation and Help systems for two products developed in conjunction with teams
• Involved in the design of product UI and workflow. Development of online Help in RoboHelp; print documentation in FrameMaker; as well as online Help for other products using a proprietary HTML Help system built into the application.

Confidential, San Diego, CA

Document Management and Development

Responsibilities:

• Contract for Workers Compensation medical evaluation office, setting up document and billing system. Project entailed gathering requirements for medical document development and review process.

Confidential

Technical Writing

Responsibilities:

• To aid with the delivery of several scanning systems for the customer - H.M. Customs and Excise (now H.M. Revenue and Customs) - developed technical documentation and material. Provided stand-up to the customer because of my familiarity with the technology and unforeseen unavailability of resources. Prepared responses to RFPs, RFQs and RFTs, as well as resulting deliverable documentation, in accordance with government specifications.

Confidential, San Diego, CA

Director, Technical Communications

Responsibilities:

• Initiated a software development and release process project: standards, policies, guidelines and appropriate tools. Trained new process implementation at Beijing development location.
• Designed and implemented a company-wide wiki to facilitate information sharing and availability. The value of the site led to development of its expansion to include: Technical Communications, Core Product Development, Software Testing, Technical Support, Research, Network and System Security, and Operations.