We provide IT Staff Augmentation Services!

Senior Technical Writer Resume Profile

4.00/5 (Submit Your Rating)

Hauppauge, NY

Hire Now

SUMMARY

  • Senior Technical Writer with extensive experience in software release management, writing product help documentation, and reducing costs through content development. Strengths include excellent writing, organizational, and inter-personal skills which enable me to collaborate with stakeholders across disciplines in achieving exceptional results.
  • Technical content development
  • Project management and team leadership
  • Customer-driven focus on scenario-based content
  • Agile work environment with accelerated release cycles
  • Analyze metrics and feedback to improve content and reduce costs
  • Provide design and text input to enhance product user interfaces
  • Specialize in security and cloud technologies
  • Create and documentinternal processes
  • Remote collaboration with global teams

Work Summary

Confietnial

Senior Technical Writer

  • Led the Information Protection User Assistance team through major and minor releases, including the Forefront suite of security products and theExchange Online Protection EOP cloud-hosted email filtering service, offered as a standalone service and as part of Office 365.
  • Worked effectively with stakeholders in the Information Protection product team to scope, prioritize, schedule, and review content for each milestone, thereby ensuring timely and effective deliverables.
  • Provided well-written and technically accurate scenario-based content for each deliverable.
  • Reduced costs by resolving customer issues through developing and writing content.
  • Supported adoption of new features by developing new content for those areas.
  • Reviewed user interfaces to provide design and text input to enhance products.
  • Collaborated with teams to improve the customer experience. For example, partnered with marketing to create a transition center to help with customer migrations from FOPE to EOP.
  • Led the effort to create a new service description model that could be used across all Office 365 workloads. These service descriptions provide information about what features are available with each Office 365 subscription plan.

Confietnial

Senior Project Leader/Technical Writer

  • Managed release work and provided major writing contributions to the WebFOCUS reporting suite of products through several releases.
  • Created and wrote administrator and end user guides for ReportCaster, a scheduling and distribution application for reports generated using WebFOCUS.
  • Wrote the award winning ReportCaster End User's Manual.
  • Integral contributor to the award winning Introduction to WebFOCUS Manual.
  • Coordinated and managed the WebFOCUS New Features documentation, and integrated new feature information for WebFOCUS and ReportCaster.
  • Created Release Notes and Upgrade Considerations documents for WebFOCUS products.
  • Led documentation efforts for the WebFOCUS security team, a vital initiative that quickly and efficiently addressed WebFOCUS customer security issues.
  • Designed and wrote a series of best practices guides, which provided customers with tips and techniques for using Information Builders products.
  • Independently tested the software and applied that knowledge to writing tasks while also providing recommendations that led to product improvements.

Confietnial

Programmer/Database Administrator

  • Primary programmer and database administrator in the Information Technology department of a major international publishing company.
  • Documented and prioritized business needs for fulfillment and customer service departments.
  • Developed, documented, and supported small-scale applications in Microsoft Access, including invoicing, manufacturing, and journal subscriber databases.
  • Primary VISTA 4GL programmer at New York site.
  • Managed local application development which included implementing new programs and procedures, and adding system enhancements.
  • Support specialist and database administrator for several contact databases worldwide.

COMPUTER SKILLS

Languages: VISTA 4GL, SQL, FOCUS, HTML, XML

Software: Microsoft Office Word, Excel, PowerPoint, OneNote, Access , EOP, Office 365, DxStudio, Product Studio, Snagit, WebFOCUS, Managed Reporting, ReportCaster, Goldmine, Adobe Acrobat, FrameMaker, Paint Shop Pro, WorldServer, VISTA 4GL, Crystal Reports

Operating Systems: Windows, UNIX, OpenVMS

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship